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Publisher: Emerald   (Total: 306 journals)

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A Life in the Day     Hybrid Journal   (8 followers)
Accounting Auditing & Accountability Journal     Hybrid Journal   (15 followers)
Accounting Research Journal     Hybrid Journal   (18 followers)
Advances in Accounting Education     Hybrid Journal   (8 followers)
Advances in Appreciative Inquiry     Hybrid Journal   (2 followers)
Advances in Dual Diagnosis     Hybrid Journal   (3 followers)
Advances in Mental Health and Intellectual Disabilities     Hybrid Journal   (21 followers)
Advances in Mental Health and Learning Disabilities     Hybrid Journal   (19 followers)
African Journal of Economic and Management Studies     Hybrid Journal   (4 followers)
Agricultural Finance Review     Hybrid Journal   (1 follower)
Aircraft Engineering and Aerospace Technology     Hybrid Journal   (96 followers)
American Journal of Business     Hybrid Journal   (6 followers)
Anti-Corrosion Methods and Materials     Hybrid Journal   (3 followers)
Arts Marketing : An International Journal     Hybrid Journal   (9 followers)
Asia Pacific Journal of Marketing and Logistics     Hybrid Journal   (6 followers)
Asia-Pacific Journal of Business Administration     Hybrid Journal   (3 followers)
Asian Education and Development Studies     Hybrid Journal   (4 followers)
Asian Journal on Quality     Hybrid Journal   (2 followers)
Asian Review of Accounting     Hybrid Journal   (2 followers)
Aslib Proceedings     Hybrid Journal   (196 followers)
Assembly Automation     Hybrid Journal   (1 follower)
Baltic Journal of Management     Hybrid Journal   (2 followers)
Benchmarking : An International Journal     Hybrid Journal   (5 followers)
British Food Journal     Hybrid Journal   (6 followers)
British Journal of Forensic Practice, The     Hybrid Journal   (10 followers)
Built Environment Project and Asset Management     Hybrid Journal   (11 followers)
Business Process Management Journal     Hybrid Journal   (4 followers)
Business Strategy Series     Hybrid Journal   (4 followers)
Campus-Wide Information Systems     Hybrid Journal   (5 followers)
Career Development International     Hybrid Journal   (8 followers)
China Agricultural Economic Review     Hybrid Journal   (1 follower)
China Finance Review International     Hybrid Journal   (3 followers)
Chinese Management Studies     Hybrid Journal   (4 followers)
Circuit World     Hybrid Journal   (5 followers)
Clinical Governance: An International Journal     Hybrid Journal   (3 followers)
Collection Building     Hybrid Journal   (6 followers)
COMPEL: The International Journal for Computation and Mathematics in Electrical and Electronic Engineering     Hybrid Journal   (3 followers)
Competitiveness Review : An International Business Journal incorporating Journal of Global Competitiveness     Hybrid Journal   (3 followers)
Construction Innovation: Information, Process, Management     Hybrid Journal   (12 followers)
Corporate Communications An International Journal     Hybrid Journal   (4 followers)
Corporate Governance International Journal of Business in Society     Hybrid Journal   (5 followers)
Critical Perspectives on International Business     Hybrid Journal  
Cross Cultural Management An International Journal     Hybrid Journal   (6 followers)
Development and Learning in Organizations     Hybrid Journal   (5 followers)
Direct Marketing An International Journal     Hybrid Journal   (5 followers)
Disaster Prevention and Management     Hybrid Journal   (13 followers)
Drugs and Alcohol Today     Hybrid Journal   (2 followers)
Education + Training     Hybrid Journal   (12 followers)
Education, Business and Society : Contemporary Middle Eastern Issues     Hybrid Journal  
Employee Relations     Hybrid Journal   (5 followers)
Engineering Computations     Hybrid Journal   (4 followers)
Engineering, Construction and Architectural Management     Hybrid Journal   (15 followers)
Equal Opportunities International     Hybrid Journal   (1 follower)
Equality, Diversity and Inclusion : An International Journal     Hybrid Journal   (9 followers)
Ethnicity and Inequalities in Health and Social Care     Hybrid Journal   (7 followers)
EuroMed Journal of Business     Hybrid Journal  
European Business Review     Hybrid Journal   (3 followers)
European Journal of Innovation Management     Hybrid Journal   (11 followers)
European Journal of Marketing     Hybrid Journal   (13 followers)
European Journal of Training and Development     Hybrid Journal   (6 followers)
Evidence-based HRM     Hybrid Journal   (6 followers)
Facilities     Hybrid Journal   (1 follower)
foresight     Hybrid Journal   (6 followers)
Gender in Management: An International Journal     Hybrid Journal   (6 followers)
Grey Systems : Theory and Application     Hybrid Journal  
Health Education     Hybrid Journal   (3 followers)
Higher Education, Skills and Work-based Learning     Hybrid Journal   (21 followers)
History of Education Review     Hybrid Journal   (2 followers)
Housing, Care and Support     Hybrid Journal   (4 followers)
Human Resource Management International Digest     Hybrid Journal   (8 followers)
Humanomics     Hybrid Journal   (2 followers)
Indian Growth and Development Review     Hybrid Journal  
Industrial and Commercial Training     Hybrid Journal   (4 followers)
Industrial Lubrication and Tribology     Hybrid Journal   (3 followers)
Industrial Management & Data Systems     Hybrid Journal   (2 followers)
Industrial Robot An International Journal     Hybrid Journal   (1 follower)
Info     Hybrid Journal  
Information Management & Computer Security     Hybrid Journal   (9 followers)
Information Technology & People     Hybrid Journal   (87 followers)
Interactive Technology and Smart Education     Hybrid Journal   (7 followers)
Interlending & Document Supply     Hybrid Journal   (125 followers)
International Journal for Lesson and Learning Studies     Hybrid Journal   (2 followers)
International Journal for Researcher Development     Hybrid Journal   (8 followers)
International Journal of Accounting and Information Management     Hybrid Journal   (4 followers)
International Journal of Bank Marketing     Hybrid Journal   (4 followers)
International Journal of Climate Change Strategies and Management     Hybrid Journal   (5 followers)
International Journal of Clothing Science and Technology     Hybrid Journal   (4 followers)
International Journal of Commerce and Management     Hybrid Journal  
International Journal of Conflict Management     Hybrid Journal   (10 followers)
International Journal of Contemporary Hospitality Management     Hybrid Journal   (8 followers)
International Journal of Culture Tourism and Hospitality Research     Hybrid Journal   (13 followers)
International Journal of Development Issues     Hybrid Journal   (5 followers)
International Journal of Disaster Resilience in the Built Environment     Hybrid Journal   (7 followers)
International Journal of Educational Management     Hybrid Journal   (3 followers)
International Journal of Emergency Services     Hybrid Journal   (1 follower)
International Journal of Emerging Markets     Hybrid Journal   (2 followers)
International Journal of Energy Sector Management     Hybrid Journal   (3 followers)
International Journal of Entrepreneurial Behaviour & Research     Hybrid Journal   (5 followers)
International Journal of Event and Festival Management     Hybrid Journal   (9 followers)
International Journal of Gender and Entrepreneurship     Hybrid Journal   (6 followers)

        1 2 3 4 | Last

International Journal of Health Care Quality Assurance    [6 followers]  Follow    
  Hybrid Journal Hybrid journal (It can contain Open Access articles)
     ISSN (Print) 0952-6862
     Published by Emerald Homepage  [306 journals]   [SJR: 0.327]   [H-I: 22]
  • Diabetic retinopathy care – an international quality comparison
    • Authors: (Carolina Elisabeth de Korte; Dirk Frans de Korne, Jose P Martinez Ciriano, Robert Rosenthal, Kees Sol, Niek S Klazinga, Roland A Bal
      Abstract: Abstract

      Purpose - To study quality indicator appropriateness and use for international quality comparison on diabetic retinopathy (DR) patient care process in one American and one Dutch eye hospital.Design/methodology/approach - A 17-item DR quality indicator set was composed based on a literature review and systematically applied in two hospitals. Qualitative analysis entailed document study and 12 semi-structured face-to-face interviews with ophthalmologists, managers, and board members of the two hospitals. Findings - While the medical-clinical approach to DR treatment in both hospitals was similar, differences were found in quality of care perception and operationalization. Neither hospital systematically used outcome indicators for DR care. On the process level, we found larger differences. Similarities and differences were found in the structure of both hospitals. The hospitals’ particular contexts influenced the interpretation and use of quality indicators.Practical implications - Although quality indicators and quality comparison between hospitals are increasingly used in international settings, imporatnt local differences influence their application. Context should be taken into account. Since that context is locally bound and directly linked to hospital setting, caution should be used interpreting the results of quality comparison studies.Originality/value - International quality comparison is increasingly suggested as a useful way to improve health care. Little is known, however, about the appropriateness and use of quality indicators in local hospital care practices.
      PubDate: Tue, 06 May 2014 00:00:00 +010
  • Quality of Care and Health Professional Burnout: Narrative Literature
    • Authors: (niamh humphries; Karen Morgan, Mary Catherine Conry, Yvonne McGowan, Anthony Montgomery, Hannah McGee
      Abstract: Abstract

      Purpose - Quality of care and health professional burnout are important issues in their own right, however, relatively few studies have examined both. This review explores quality of care and health professional burnout in hospital settings. Design/methodology/approach - The article is a narrative literature review of quality of care and health professional burnout in hospital settings published in peer reviewed journals between January 2000 and March 2013. Articles were identified via a search of PsychInfo, PubMed, Embase and CINNAHL electronic databases. Thirty articles which measured and/or discussed both quality of care and health professional burnout were identified. Findings - This article provides insight into the key health workforce planning issues, specifically staffing levels and workloads, which impact upon health professional burnout and quality of care. The evidence from the review literature suggests that health professionals face heavier and increasingly complex workloads, even when staffing levels and/or patient-staff ratios remain unchanged.Originality/value - This narrative literature review suggests that weak retention rates, high turnover, heavy workloads, low staffing levels and/or staffing shortages conspire to create a difficult working environment for health professionals, one in which they may struggle to provide high quality care and which may also contribute to health professional burnout. The review demonstrates that health workforce planning concerns, such as these, impact on health professional burnout and on the ability of health professionals to deliver quality care. The review also demonstrates that most of the published articles published between 2000 and 2013 addressing health professional burnout and quality of care were nursing-focussed.
      PubDate: Tue, 06 May 2014 00:00:00 +010
  • Why is Your Patient Sedated'
    • Authors: (Olwen Murphy; Graham King, Ian Callanan, Marcus W. Butler
      Abstract: Abstract

      Purpose - To examine recording of clinical indication for prescribed Sedative/Hypnotic (SH) medications in a large, acute tertiary referral hospital.Design/methodology/approach - All hospital inpatients’ medications (n=367) were audited for prescription details regarding SH medications. Medical notes were then examined for evidence of a recorded indication for such medications.Findings - SH medications were prescribed to many hospital inpatients (42.5%) during admission. An indication was documented in the nursing or medical records for 24.4% of patients who were prescribed such medications. Nurses rather than by doctors prescribed most SH medications (74% vs. 26% respectively, p=0.003). Some patients receiving SH medications were both over 65 and impaired in their mobility (19.2%). The treatment indication was documented in 47%.Practical implications - Most patients prescribed SH medications have nothing in their medical record explaining why these drugs are being used, including half of the elderly, less mobile patients. All health professionals dealing with sedative hypnotic medications and doctors in particular need to justify the use of such medications in the medical record. For the particularly high risk groups where SH medications are potentially more dangerous, explicit guidance on why and how such medications are to be used must be provided by prescribers. Originality/value - For the first time, data are presented on documentation rates for clinical indication of prescribed SH medications across a large acute hospital, and highlights significant shortcomings in practice. This study should inform other organisations of the need to be mindful of facilitating greater compliance with good prescribing practice.
      PubDate: Tue, 06 May 2014 00:00:00 +010
  • Moving to Patient Reported Collection of Race and Ethnicity Data:
           Implementation and Impact in Ten Hospitals
    • Authors: (Carolyn Berry; Sue Kaplan, Tod Mijanovich, Andrea Mayer
      Abstract: Abstract

      Purpose - To examine the feasibility of collecting standardized, patient reported race and ethnicity (RE) data in hospitals, and to assess the impact on data quality and utility. Design/methodology/approach - Part of a larger evaluation that included a comprehensive assessment. Sites documented RE data collection procedures before and after program implementation. Primary data collected through qualitative interviewing with key respondents in ten hospitals to assess implementation. Nine hospitals provided RE data on the same patients before and after implementation new data collection procedures were implemented to assess impact. Findings - Implementation went smoothly in nine of ten hospitals and had substantial effects on the hospital staff awareness on the potential for disparities within their hospitals. New procedures had minimal impact on characterization of readmitted patients.Practical implications - This study demonstrated that it is feasible for staff in a diverse group of hospitals to implement systematic, internally standardized methods to collect self-reported RE data from patients.Originality/value - Although this study found little impact patients’ demographic characterizations, other benefits included greater awareness of and attention to disparities., uncovering small pockets of minorities, and dramatically increased RE data use in quality improvement efforts.
      PubDate: Tue, 06 May 2014 00:00:00 +010
  • Evaluation of the use of a nurse-administered telephone questionnaire for
           post-operative cataract surgery review
    • Authors: (Petrina Tan; Fong Yee Foo, Stephen C Teoh, Hon Tym Wong
      Abstract: Abstract

      Purpose - To determine the safety of substituting the first day postoperative review after routine cataract surgery (phacoemulsification) with a telephone survey.Design/methodology/approach - Prospective non-randomised cohort study. A standardised questionnaire of five common ocular symptoms (general condition, vision, eye pain, headache, nausea or vomiting) was administered by a trained nurse on the first postoperative day. The patients were reviewed in clinic two - fourteen days later. Patient charts were retrospectively reviewed for complications (endophthalmitis, raised intraocular pressure, wound leaks, uveitis) requiring deviation from standard treatment.Findings - Over 13 months, 256 eyes of 238 patients underwent uncomplicated phacoemulsification by four consultant surgeons. Only one patient reported poor general condition, blurred vision and eye pain. She was subsequently found to have corneal edema and raised intraocular pressure when recalled for an earlier review. Best corrected visual acuity better than 20/40 was achieved in 80.5% of patients. There were no other postoperative complications noted from medical records review.Research limitations/implications - Non- randomised nature, skewed surgical expertise, lack of a control group and patient experience data. Twenty-two patients (9.2%) were also uncontactable for the telephone interview. Practical implications - A nurse-administered telephone survey seemed to be a safe and effective alternative to first day postoperative review after routine phacoemulsification. The survey also enabled the detection of serious postoperative complications. The first day postoperative hospital visit may be safely substituted in a selected patient population with greater patient convenience achieved and liberation of clinic resources.Originality/value - This is the first study which utilizes a standardised questionnaire as a form of postoperative review in an Asian population.
      PubDate: Tue, 06 May 2014 00:00:00 +010
  • Improving Process Quality for Pediatric Emergency Department
    • Authors: (Byungjoon BJ Kim; Theodore R. Delbridge, Dawn B. Kendrick
      Abstract: Abstract

      Purpose - Overcrowding in emergency departments (EDs) leads to longer waiting times and results in higher number of patients leaving the ED without being seen by a physician. EDs need to improve quality for patients' waiting time and length of stay from the perspective of process and flow control management. Design/methodology/approach - This retrospective case study was performed using the computerized ED patient time logs from arrival to discharge between July 1, 2009 and June 30, 2010. Patients were divided into two groups either adult or pediatric with a cutoff age of 18. Patients' characteristics were measured by arrival time periods, waiting times before being seen by a physician, total length of stay, and acuity levels. A discrete event simulation was applied to the comparison of quality performance measures. Findings - Statistically significant differences were found between the two groups in terms of arrival times, acuity levels, waiting time stratified for various arrival times, and acuity levels. The process quality for pediatric patients could be improved by redesign of patient flow management and medical resource.Research limitations/implications - The results are limited to a case of one community and ED. This study did not analyze the characteristic of leaving the ED without being seen by a physician.Practical implications - Separation of pediatric patients from adult patients in an emergency department can reduce the waiting time before being seen by a physician and the toal staying time in the ED for pediatric patients. It can also lessen the chances for pediatric patients to leave the emergency department without being seen by a physician.Originality/value - A process and flow control management scheme based on patient group characteristics may improve service quality and lead to a better patient satisfaction in ED.
      PubDate: Tue, 06 May 2014 00:00:00 +010
  • Why TQM does not work in Iranian healthcare organisations.
    • Authors: (Ali Mohammad Mosadeghrad
      Abstract: Abstract

      Purpose - Despite the potential benefits of TQM, many healthcare organisations encountered difficulties in its implementation. This paper explored the barriers to successful implementation of TQM in healthcare organisations of Iran. Design/methodology/approach - This study involved a mixed research design. In-depth interviews were conducted with TQM practitioners to explore TQM implementation obstacles in Iranian healthcare organisations. In addition, this study involved survey-based research on the obstacles associated with successful TQM transformation.Findings - TQM implementation and its impact depend on the ability of managers to adopt and adapt its values and concepts in professional healthcare organisations. Unsuccessful TQM efforts in Iranian healthcare organisations can be attributed to the non-holistic approach adopted in its implementation, inadequate knowledge of managers’ about TQM implementation, frequent top management turnover, poor planning, vague and short-termed improvement goals, lack of consistent managers’ and employees’ commitment to and involvement in TQM implementation, lack of a corporate quality culture, lack of team orientation, lack of continuous education and training and lack of customer focus. Human resource problems, cultural and strategic problems were the most important obstacles to TQM successful implementation respectively. Practical implications - Understanding the factors that are likely to obstruct TQM implementation would enable managers to develop more viable strategies for achieving business excellence.Originality/value - Understanding the factors that are likely to obstruct TQM implementation will help organisations in planning better TQM models.
      PubDate: Tue, 06 May 2014 00:00:00 +010
  • Making quality improvement programs more effective
    • Authors: (Yoku Shaw-Taylor
      Abstract: Abstract

      Purpose - In the past 25 years, and as recent as 2011, all external evaluations of the Quality Improvement Organization (QIO) Program have found its impact to be small or difficult to discern. The QIO program costs about $200 million on average to administer each year to improve quality of healthcare for people 65 years or older. The program was created to address questionable quality of care. Quality Improvement Organizations (QIOs) review how care is provided based on performance measures. Design/methodology/approach - In 2012, the author supported the production of quarterly reports and reviewed internal monitoring and evaluation protocols of the program. The task also required reviewing all previous program evaluations. The task involved many conversations about the complexities of the program, why impact is difficult to discern and possible ways for eventual improvement. Process flow charts were created to simulate the data life cycle and discrete event models were created based on the sequence of data collection and reporting to identify gaps in data flow.Findings - The internal evaluation uncovered data gaps within the program. The need for a system of specification rules for data conceptualization, collection, distribution, discovery, analysis and repurposing is clear. There were data inconsistencies and difficulty of integrating data from one instance of measurement to the next. The lack of good and reliable data makes it difficult to discern true impact.Practical implications - The prescription is for a formal data policy or data governance structure to integrate and document all aspects of the data life cycle. The specification rules for governance are exemplified by the Data Documentation Initiative and the requirements published by the Data Governance Institute. The elements are all in place for a solid foundation of the data governance structure. These recommendations will increase the value of program data.Originality/value - The model specifies which agency units must be included in the governance authority and the data team. The model prescribes in detail a data governance model to address gaps in the life cycle. These prescriptive measures will allow the program to integrate all of its data. Without this formal data governance structure, the QIO program will be undermined by the persistent lack of good data for monitoring and evaluation.
      PubDate: Tue, 06 May 2014 00:00:00 +010
  • QA-ing QA
    • Authors: (Keith Hurst
      Abstract: Abstract

      Not available.
      PubDate: Tue, 06 May 2014 00:00:00 +010
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