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Information Technology & People
Number of Followers: 45  
  Hybrid Journal Hybrid journal (It can contain Open Access articles)
ISSN (Print) 0959-3845
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  • Decomposing social networking site regret: a uses and gratifications
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose Regret is an undesirable yet very common outcome of social networking site (SNS) use. To date, the literature has examined SNS regret at an aggregate level. The purpose of this paper is to decompose the dimensions and constituents of SNS regret into networking regret and brand page regret, to better understand it, and examine how the two facets of regret are created by SNS use intensity and gratification. The authors also decomposed SNS activities into networking activities and brand page activities and positioned them as predictors of networking regret and brand page regret, respectively. Design/methodology/approach The authors drew on uses and gratifications theory and positioned interpersonal connectivity and exhibitionism as the antecedents of networking activities as well as informational value and exhibitionism as the antecedents of brand page activities. The authors collected data from 246 Facebook users from France and analyzed the data using the partial least squares approach. Findings The results show that use intensity has a marginal effect on both brand page and networking regret. However, exhibitionism was found to reinforce the effect of use intensity on both brand page and networking regret. It also had a positive effect on both networking and brand page activities. The other two gratifications, interpersonal connectivity and informational value, had a positive effect on networking and brand page activities, respectively. Originality/value To date, empirical attempts at investigating decomposed SNS regret have been rare. The paper fills this theoretical and empirical gap and contributes to the literature on regret in an SNS use context.
      Citation: Information Technology & People
      PubDate: 2019-06-28T10:46:14Z
      DOI: 10.1108/ITP-04-2018-0184
  • Shoplifting in mobile checkout settings: cybercrime in retail stores
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose Retailers are implementing technology-enabled mobile checkout processes in their stores to improve service quality, decrease labor costs and gain operational efficiency. These new checkout processes have increased customer convenience primarily by providing them autonomy in sales transactions in that store employee interventions play a reduced role. However, this autonomy has the unintended consequence of altering the checks and balances inherent in a traditional employee-assisted checkout process. Retailers, already grappling with shoplifting, with an estimated annual cost of billions of dollars, fear that the problem may be exacerbated by mobile checkout and concomitant customer autonomy. The purpose of this paper is to understand the effect of mobile checkout processes in retail stores on cybercrime in the form of shoplifting enabled by a technology transformed the retail environment. Design/methodology/approach The authors conducted an online survey of a US sample recruited from a crowdsourced platform. The authors test a research model that aims to understand the factors that influence the intention to shoplift in three different mobile checkout settings − namely, smartphone checkout settings, store-provided mobile device checkout settings, and employee-assisted mobile checkout settings − and compare it with a traditional fixed location checkout setting. Findings The authors found that, in a smartphone checkout setting, intention to shoplift was driven by experiential beliefs and peer influence, and experiential beliefs and peer influence had a stronger effect for prospective shoplifters when compared to experienced shoplifters; in a store-provided mobile devices checkout setting, experiential beliefs had a negative effect on shoplifters’ intention to shoplift and the effect was weaker for prospective shoplifters when compared to experienced shoplifters. The results also indicated that in an employee-assisted mobile checkout setting, intention to shoplift was driven by experiential beliefs and peer influence, and experiential beliefs had a stronger effect for prospective shoplifters when compared to experienced shoplifters. Originality/value This study is the among the first, if not first, to examine shoplifters’ intention to shoplift in mobile checkout settings. We provide insights into how those who may not have considered shoplifting in less favorable criminogenic settings may change their behavior due to the autonomy provided by mobile checkout settings and also provide an understanding of the shoplifting intention for both prospective and experienced shoplifters in different mobile checkout settings.
      Citation: Information Technology & People
      PubDate: 2019-06-28T10:46:14Z
      DOI: 10.1108/ITP-06-2018-0292
  • The role of structural assurance on previous satisfaction, trust and
           continuance intention
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose Varied accounts exist regarding the role of trust and satisfaction in online continuance intention and contexts within which this occurs. The purpose of this paper is to consider the moderating effect of structural assurance (SA) on satisfaction and trust and trust and continuance intention in a pure e-service context (online betting). Design/methodology/approach UK online bettors were surveyed with an instrument developed using validated variables and measurements, including continuance intention, satisfaction, trust (in vendor) and SA. Structural equation modeling with partial least squares was used to evaluate the measurement and structural model simultaneously. Findings SA positively moderates the trust–continuance intention relationship but not the satisfaction–trust relationship. SA is positively associated with trust. Research limitations/implications The study contributes to research focused on exploring the moderating effects of trust and satisfaction on continuance intention where institution-based mechanisms are perceived to be effective and framed to assure success. Practical implications An over-reliance on context-specific mechanisms is inadequate; strategic approaches to trust must consider contextual and institutional mechanisms interdependently. Originality/value The paper addresses the need for research relating to the institutional context within which trust mechanisms operate. This research provides a novel contribution through an exploration of the moderating effects of SA on: trust and continuance intention; and satisfaction and trust (the authors also measure the direct effect of SA on trust). This paper is one of the first studies to examine these important concepts in this context. The online betting case allows for the exploration of risk where vendor-specific and contextual risk are both high.
      Citation: Information Technology & People
      PubDate: 2019-06-20T01:05:03Z
      DOI: 10.1108/ITP-08-2017-0274
  • The effect of streaming services on the concentration of digital music
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The purpose of this paper is to articulate whether consumers’ use of music via streaming service benefits niche products and diversified consumption of music. It examines does winner take all or is long tail achieved in the digital music market. Design/methodology/approach To investigate the degree of concentration in the digital music sales, this study measures multiple concentration metrics using the top 100 songs for 245 weeks listed on the Korean music ranking chart. Findings Conflicting results are found between the analyses based on short-run and long-run data. When sales distributions are compared weekly or monthly, the results show that streaming services have a less concentrated sales distribution than download services. However, the result becomes the opposite in the long-run analysis (i.e. one year). Originality/value This study proposes that the non-technological drivers such as the beneficial addiction of music consumption can be a crucial driver affecting the usage concentration in music industry, coupled with the royalty policy of access-based services.
      Citation: Information Technology & People
      PubDate: 2019-06-18T01:10:06Z
      DOI: 10.1108/ITP-12-2017-0420
  • Disease risk and its moderating effect on the e-consultation market
           offline and online signals
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The purpose of this paper is to investigate the moderating effect of disease risk in terms of the major signals (i.e. status, reputation and self-representation) on the e-consultation platforms. Design/methodology/approach In this study, the proposed research hypotheses are tested using the transaction data collected from (in Need of Therapy). In fact, is one the leading e-consultation service websites in China that provides a platform for the interactions between the physicians and patients (Yu et al., 2016, Peng et al., 2015). Generally speaking, it has all the needed design elements and in other words, a standard e-consultation website should have such items/components as physician homepage, physician review, free consultation, paid consultation and recommendation systems. Findings The obtained results reveal that all attributes including status, reputation and self-representation have a positive impact on physician’s online order volume. Moreover, there is a positive moderating effect of disease risk onto the online reputation, indicating a higher effect exists for the diseases with high risk. However, the effect of offline status and online self-representation is not moderated by the disease risk, indicating market signals (online reputation) may have a stronger predictive power than seller signals (offline status and online self- representation), and therefore market signals are more effective when/if the disease risk is high. Originality/value E-consultation has gradually become a significant trend to provide the healthcare services, in the emerging economy such as China because of shortage of medical resources but having an adequate access in internet usage. The impacts of signals on the health care market have been validated by previous studies. However, the research focusing on the moderating effect of signaling environment in the health care industry is still lacking. As a result, the value of this research helps to bridge the aforementioned research gap.
      Citation: Information Technology & People
      PubDate: 2019-06-12T03:19:57Z
      DOI: 10.1108/ITP-03-2018-0127
  • Organizational practices as antecedents of the information security
           management performance
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The purpose of this paper is to expand current knowledge about the security organizational practices and analyze its effects on the information security management performance. Design/methodology/approach Based on the literature review, the authors propose a research model together with hypotheses. The survey questionnaires were developed to collect data, which then validated the measurement model. The authors collected 111 responses from CEOs at manufacturing small- and medium-sized enterprises (SMEs) that had already implemented security policies. The hypothesized relationships were tested using the structural equation model approach with EQS 6.1 software. Findings Results validate that information security knowledge sharing, information security education and information security visibility, as well as security organizational practices, have a positive effect on the information security management performance. Research limitations/implications The consideration of organizational aspects of information security should be taken into account by academics, practitioners and policymakers in SMEs. Besides, the work helps validate novel constructs used in recent research (information security knowledge sharing and information security visibility). Practical implications The authors extend previous works by analyzing how security organizational practices affect the performance of information security. The results suggest that an improved performance of information security in the industrial SMEs requires innovative practices to foster knowledge sharing among employees. Originality/value The literature recognizes the need to develop empirical research on information security focused on SMEs. Besides the need to identify organizational practices that improve information security, this paper empirically investigates SMEs’ organizational practices in the security of information and analyzes its effects on the performance of information security.
      Citation: Information Technology & People
      PubDate: 2019-06-12T03:19:25Z
      DOI: 10.1108/ITP-06-2018-0261
  • The role of consumption emotions in users’ mobile gaming application
           continuance intention
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The long-term development of a mobile gaming application (app) depends on its continued use by its users. The expectation–confirmation model of IS continuance was used as the basic framework, to which bi-dimensional consumption emotions were added to help better explain satisfaction judgment and continuance intention in the context of mobile gaming app use. The paper aims to discuss this issue. Design/methodology/approach The data were analyzed using structural equation models. The effects of positive consumption emotions and negative consumption emotions were examined, respectively, in Models 1 and 2. Competing models (Models 3 and 4) were also examined in order to compare the proposed model. Findings Both PE and NE have an effect on the satisfaction of mobile gaming app users and their continued usage intention, a finding that represents an important contribution to the extension of technology continuance theory. Comparison with the IS continuance model shows that the new model can explain significantly more variance in continuance intention. Practical implications Mobile gaming firms should pay attention to users’ consumption emotions, especially negative emotions. Some specific emotions involved in mobile gaming app use were identified, which could guide firms’ understanding of users’ emotions. Originality/value This study offers insight into the role of consumption emotions in forming continuance intentions toward mobile gaming app use in China, a topic that has not previously been investigated.
      Citation: Information Technology & People
      PubDate: 2019-06-12T03:15:37Z
      DOI: 10.1108/ITP-04-2018-0197
  • Digital or human touchpoints' Insights from consumer-facing in-store
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose Prior research highlights the extent to which consumers largely appreciate the possibility to choose among different digital touchpoints during the in-store experience, which results in a pervasive introduction of digital touchpoints as the first point of contact between retailers and consumers. However, consumers also give value to the human interactions in the service channels. The previous studies do not conclusively indicate the best balance of digital and human services. The purpose of this paper is to understand consumer-facing in-store services in new technology-enriched retail settings. Design/methodology/approach A qualitative approach involving face-to-face semi structured interviews was applied. To this end, the authors recruited 26 participants in Northern Italy between October and November 2017. Findings Results reveal motivations, preferences and discouraging factors leading consumers’ interactions with digital or human touchpoints. Findings ultimately provide useful guidelines to managers on understanding consumers’ attitudes toward digital vs human touchpoints phenomenon. Originality/value By identifying the key drivers of either digital and human touchpoints selection in offline retail settings, the present study figured out the attributes playing the crucial role in determining consumers’ preference regarding the in-store alternatives. Findings allow a further greater clarification of the practical issues, with emphasis on the new of human–machine integration.
      Citation: Information Technology & People
      PubDate: 2019-06-12T03:14:01Z
      DOI: 10.1108/ITP-02-2018-0113
  • Coping with institutional complexity
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose Digital transformation projects are complex, lengthy and difficult to implement, often failing to meet their objectives. Previous research has attributed this failure to competing institutional logics influencing actors’ coping responses, and differences in actors’ interpretations of the project’s goals, technology and processes - their “organising vision”. The purpose of this paper is to analyse a complex technology implementation project from an institutional perspective, to further elucidate the role of multiple logics and organising vision. Design/methodology/approach A qualitative single study approach was used to investigate a public-sector technology project aimed at delivering a unified Human resource information system (HRIS) across regional health organisations in one country. Findings Four logics characterised the project (public sector, professional, corporate and market), but their relative dominance shifted as the project transitioned through stages, from comprehension to implementation. These shifts exposed tensions between components of actors’ organising vision, which influenced their coping behaviours in response to unexpected changes in the project’s strategic ambitions and technological scope. Coherence of vision, both within groups of actors and between them, was a key mediator of coping responses and project outcomes. Originality/value This analysis demonstrates the role of actors’ organising vision in bridging institutional logics and coping responses to shape digital transformation projects. It highlights the need to account not only for diverse institutional logics, but also for their changing influence as projects unfold and actors’ attention is directed onto different aspects of the organising vision. From a management perspective, it illustrates the importance of clear and consistent communication, to avoid entrenching conflicting interpretations.
      Citation: Information Technology & People
      PubDate: 2019-06-12T03:12:57Z
      DOI: 10.1108/ITP-08-2018-0373
  • The importance of policy to effective IM use and improved performance
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose Although the use of instant messaging (IM) at work has been studied in the IS field, its effective use and impact on performance have not been adequately addressed. The purpose of this paper is to explore the antecedents and consequences of the effective use of IM at work by adapting Burton-Jones and Grange’s theory of effective use. Design/methodology/approach The authors introduce “Comprehensive IM policy” as a facilitator of adaptation and learning actions to improve the effective use of IM, which will improve communication quality and productivity. The impact of IM competence on effective use is also discussed. Based on a survey of 215 managers, this study applies the partial least square technique to test the research model. Findings The results indicate that comprehensive IM policy encourages adaptation and learning actions, which improve the effective use of IM and thereafter improve communication quality and productivity. Meanwhile, IM competence has a substitutive interaction effect with IM reconfiguration and self-learning on effective use. Originality/value The results refine the general theory of effective use and provide managers with an approach to leverage IM use at work for performance gains.
      Citation: Information Technology & People
      PubDate: 2019-06-10T07:45:11Z
      DOI: 10.1108/ITP-09-2018-0409
  • Evaluating digital public services
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The purpose of this paper is to consider recent field evidence to analyse what online public services citizens need, explores potential citizen subsidy of these specific services and investigates where resources should be invested in terms of media accessibility. The authors explore these from a citizen-centric affordability perspective within three exemplar developing countries in sub-Saharan Africa. The World Bank and United Nations in particular promote initiatives under the “Information and Communication Technologies for Development” (ICT4D) to stress the relevance of e-Government as a way to ensure development and reduce poverty. The authors adopt a contingency value approach to determine directly reported citizens willingness to pay for digital public services. Hence, our focus is mainly upon an empirical investigation through extensive fieldwork in the context of sub-Sahara Africa. A substantive survey was conducted in the respective cities of Addis Ababa (Ethiopia), Lagos (Nigeria) and Johannesburg (South Africa). The sample of citizens was drawn from each respective Chamber of Commerce database for Ethiopia and South Africa, and for Nigeria a purchased database of businesses, based on stratified random sampling. These were randomly identified from both sectors ensuring all locations were covered with a total sample size of 1,297 respondents. It was found, in particular, that citizens were willing to pay to be able to access digital public services and that amounts of fees they were willing to pay varied depending on what services they wish to access and what devices they use (PCs or mobile phones). Design/methodology/approach The authors adopt a contingency value approach to determine directly reported citizens willingness to pay for digital public services. A survey was conducted in the respective cities of Addis Ababa (Ethiopia), Lagos (Nigeria) and Johannesburg (South Africa). The sample of citizens was drawn from each respective Chamber of Commerce database for Ethiopia and South Africa, and for Nigeria a purchased database of businesses, based on stratified random sampling. These were randomly identified from both sectors ensuring all locations were covered with a total sample size of 1,297 respondents. Findings The findings suggest that by understanding citizen needs, demands and how they can benefit from online public services could drive decisions related to what public services need to be prioritised for economically active citizens, potentially explore citizen subsidy of these specific public services which will have a trickle-down benefit to poorer citizens by reducing the pressures on traditional channels of public service delivery and investigate where resources should be invested in terms of media to access online services. Willingness to pay between the top online public services showed no statistically significant difference among all respondents. Research limitations/implications The research focused on economically active digitally savvy citizens in the major capital cities in each of our selected countries. While these are not representative of the population at large, our intention was to understand what citizen-led government services would look like from the perspective of this group, with an insight into the value they place on these online services and their ability to access them. Technology diffusion starts with the early adopters (Rogers, 2010), and here the authors have focused on those that are likely to be early adopters. Practical implications Poor fiscal capacity, namely, the amount and type of resources a state has at its disposal, not only has an impact on economic wellbeing, but particularly relevant in this case, also has an impact on the quality of government (Baskaran and Bigsten, 2013). Thus, e-government is one way in which developing countries can focus on developing good governance and strengthening civil society to improve the quality of government and motivate citizens to participate in the political process. Social implications The economic performance of African countries has been viewed with pessimism, consistently considered to be the poorest continent (Harrison et al., 2014). Recent studies have empirically shown that new information technologies have contributed to longer term economic growth in African countries and stress the need for government to further invest in developing telecommunications infrastructures and internet access (Donou-Adonsou et al., 2016). However one of the major constraints and challenges for developing countries is the limited fiscal capacity and ability to mobilise fiscal resources to finance the provision of public services, which is essential for economic development (Ali et al., 2015). Originality/value The authors contribute to the World Bank and United Nations initiatives to promote ICT for Development’ (ICT4D) the relevance of e-government as a way to ensure development and reduce poverty. If online services are of no benefit, even if they are more convenient and lower cost, they are unlikely to be used. Accessing digital public services directly addresses the needs of economically active citizens and can also facilitate the steps towards an improved quality of government and interaction with civil society. The study has contributed to an insightful understanding of the value, cost and benefits of citizen-led e-Government in this respect.
      Citation: Information Technology & People
      PubDate: 2019-06-07T11:05:58Z
      DOI: 10.1108/ITP-08-2017-0260
  • Consumerization-conflict resolution and changing IT-user relationships
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The purpose of this paper is to understand how the digital workplace, in particular employees using consumer tools at work (users), impacts how internal IT departments function and their relationships with users they have historically supported. Design/methodology/approach An interpretive, longitudinal case study highlighting how one IT department coped with the conflicts using consumer tools at work creates a trend called IT consumerization. Findings Internal IT departments manage the conflicts IT consumerization poses through an ongoing process of conflict and conflict resolution. This impacts the IT department’s relationship with users along three dimensions: IT-control, user-self-sufficiency and IT-user partnerships. Originality/value While there is an ongoing debate about internal IT departments needing to change, the study shows how one IT department did change in response to IT consumerization. The authors develop a data-driven model grounded in theories that explains how IT departments cope with the conflicts IT consumerization poses.
      Citation: Information Technology & People
      PubDate: 2019-06-06T03:43:35Z
      DOI: 10.1108/ITP-11-2017-0411
  • Nudging with construal level theory to improve online password use and
           intended password choice
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The purpose of this paper is to focus on a potential tradeoff between security and usability in people’s use of online passwords – in general, complex passwords are secure and desirable but difficult to use (i.e. difficult to memorize) whereas simple passwords are easy to use, but are insecure and undesirable. Construal level theory (CLT) explains how high vs low construal level causes people to focus on “desirability” vs “feasibility” of an action, which in the research context can translate into the “security” vs “usability” of using passwords. Design/methodology/approach The authors conducted a series of three laboratory experiments manipulating people’s construal level and investigating its impact on password use. Findings The authors found that people who were induced to think at a high construal level created or showed intention to choose stronger passwords relative to people who were induced to think at a low construal level. Furthermore, this effect was also significantly different from the control group who did not receive any experimental treatment. In addition, the authors found that perspective taking targeted at the desirability of creating a strong password further strengthened the effect of a high construal level on intended password choice. Originality/value This research makes several contributions to existing literature on password security. First, this research offers CLT as a theoretical lens to explain an individual’s thinking and behavior concerning online password use. Second, this research offers empirical evidence that a high construal level improves users’ password use, a desirable feature for improved security. Third, this research contributes to the literature on how to apply nudging to influence human behavior toward more desirable, stronger, password use. Finally, our research identifies PT as a factor enhancing the positive effect of a high construal level on online users’ password use.
      Citation: Information Technology & People
      PubDate: 2019-06-06T03:41:55Z
      DOI: 10.1108/ITP-01-2018-0001
  • Beyond gaming
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The purpose of this paper is to test flow as a construct distinctly separate from its antecedents, and the resulting impact on brand attitudes and purchase intent within realistic online shopping three-dimensional virtual environments (3-DVEs). Design/methodology/approach This research utilizes a field study, combined with a survey research design of 348 3-DVE participants. Findings The findings reveal that flow is not a unidimensional construct but rather, a mental state that should be measured separately from its antecedents, with the possibility that certain antecedents may be more relevant than others in different activities. Furthermore, the authors received strong support for the overarching hypothesized model separating the nine dimensions associated with engagement in an activity as antecedents of flow, which, in turn, influences brand attitude and thereafter purchase intention. Research limitations/implications This study was limited to one type of activity within one 3-DVE but is balanced by the difficulty in gaining access to organizations and computer-mediated environments of this type for examining such phenomena. Practical implications Businesses using 3-DVEs to market brands should focus their efforts on creating highly enjoyable experiences that result in the feeling of a loss of sense of time for the participants in order to ultimately positively influence purchase intentions. Originality/value Prior research focused on fantasy-based, game-oriented environments, while also neglecting to test all elements of flow, examining “similar to flow” constructs or measuring flow as a unidimensional construct.
      Citation: Information Technology & People
      PubDate: 2019-05-29T11:11:18Z
      DOI: 10.1108/ITP-11-2017-0407
  • Key challenges to digital financial services in emerging economies: the
           Indian context
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose Digital financial services (DFS) have substantial prospect to offer a number of reasonable, appropriate and secure banking services to the underprivileged in developing countries through pioneering technologies such as mobile phone based solutions, digital platforms and electronic money models. DFS allow unbanked people to obtain access to financial services through digital technologies. However, DFS face tough challenges of adoption. Realising this, the purpose of this paper is to identify such challenges and develop a framework. Design/methodology/approach The authors developed a framework of challenges by utilising interpretive structural modelling (ISM) and fuzzy MICMAC approach. The authors explored 18 such unique set of challenges culled from the literature and further gathered data from two sets of expert professionals. In the first phase, the authors gathered data from 29 professionals followed by 18 professionals in the second phase. All were pursuing Executive MBA programme from a metropolitan city in South India. The implementation of ISM and fuzzy MICMAC provided a precise set of driving, linkage and dependent variables that were used to derive a framework. Findings ISM model is split in eight different levels. The bottom level consists of a key driving challenge V11 (i.e. high cost and low return related problem), whereas the topmost level consists of two highly dependent challenges namely V1 (i.e. risk of using digital services) and V14 (i.e. lack of trust). The prescribed ISM model shows the involvement of “high cost and low return related problem (V11)”, which triggers further challenges of DFS. Originality/value None of the existing research has explored key challenges to DFS in detail nor formulated a framework for such challenges. To the best of the authors’ knowledge, this is the first paper on DFS that attempts to collate its challenges and incorporate them in a hierarchical model using ISM and further divide them into four categories of factors using fuzzy MICMAC analysis.
      Citation: Information Technology & People
      PubDate: 2019-05-14T09:33:12Z
      DOI: 10.1108/ITP-05-2018-0243
  • Sharing economy and the lodging websites
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The purpose of this paper is to understand the main determinants that affect accommodation purchase intentions through lodging websites in sharing economy context. This industry differs from the hotel industry because it is a community marketplace with a growing community of users where renters can monetize their extra space and list their properties to an audience of millions while travelers can find unique accommodation at any price point. Design/methodology/approach The authors examine factors such as perceived lodging value, perceived lodging price, lodging information, online lodging reviews, trust with the host, website usability and perceived privacy/security of the website, and measure their relationships with purchase intentions. Based on an online survey data, the structural model test outcomes explain the direct effect of the exogenous variables on purchase intentions and the mediating effect of perceived lodging value between perceived lodging price and purchase intentions. Findings The study demonstrates that the six latent factors and proposed associations have positive effects on purchase intentions. Thus, enterprises operating in the online lodging industry should consider these elements as key antecedents of lodging purchase intentions. Originality/value Lodging websites operate in a highly competitive market where they have to compete with hotel operators, hostels, bed and breakfasts and hotel comparison websites in current sharing economy. In addition, consumers usually spend a great deal of time and effort on online pre-purchase evaluation because of the ease of the information gathering process where consumers can find a wide variety of options online. Therefore, understanding the drivers that convert browsers into renters is a topic of great interest among marketing managers in the current sharing economy context.
      Citation: Information Technology & People
      PubDate: 2019-05-14T09:17:55Z
      DOI: 10.1108/ITP-06-2018-0297
  • Perspective of Yemeni students on use of online learning
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose Online learning has evolved into a necessary means of learning because of its capability to enhance the education quality with minimum resources and infrastructure. Nevertheless, while academics have studied the espousal and use of online learning in various settings, the effect of compatibility and transformational leadership (TL) still remains to be seen, with regards to the Yemeni context. The purpose of this paper is to forward the Delone and Mclean Information System (IS) success Model by integrating compatibility and TL constructs as precursors to user contentment and actual use for estimating performance of students. Design/methodology/approach The questionnaire technique was utilised for gathering primary data from 448 students in nine state-funded Yemeni universities. The six variables in the recommended framework were gauged utilising current scales. Data analysis was done by deploying structural equation modelling through SmartPLS 3.0. Findings The outcomes encompassed three key results: overall quality (data, system and service quality), compatibility and TL have a favourable effect on user satisfaction and actual use; actual use considerably estimates user satisfaction; and user satisfaction and actual use have a favourable effect on performance of students. Research limitations/implications Because the research populace comprised students from nine state-funded universities, it did not include administrative and academic staff. Furthermore, as the study was cross-sectional, it studied the variables at a single point of time. Attaining experience in utilising online learning would transform the convictions of students, and this cannot be traced through a cross-sectional scrutiny. Moreover, the research relies upon self-testified measures for ascertaining the recommended research model. The reason behind this is that obtaining objective information regarding performance was not likely because of the privacy concern. Practical implications Despite the fact that Yemen is a low-income emerging nation with inadequate resources (World Development Indicators, 2017), it can capitalise on online-based learning that provides the advantage of excellent education and that too with limited supplies (Dokhan and Akkoyunlu, 2016; Yang et al., 2016). Additionally, online learning can enhance administration and communication, empower learning anywhere and anytime, and endorse fairness of education. Originality/value This study supplements the existing studies on information systems by blending overall quality, compatibility, TL, actual use and client satisfaction for estimating the effect of online learning among students from nine state-funded Yemeni universities. Moreover, the recommended model’s predictive prowess has a higher capability to elucidate and estimate the performance effect as against those acquired from few of the previous studies.
      Citation: Information Technology & People
      PubDate: 2019-05-13T02:46:44Z
      DOI: 10.1108/ITP-02-2018-0095
  • The role of relational norms in linking inter-partner learning and IT
           co-sourcing performance
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The purpose of this paper is to identify the antecedent factors that foster and sustain the development of relational norms from a social exchange process perspective and articulates the mediating effect of relational norms on the relationship between inter-partner learning (IL) and IT co-sourcing performance. Design/methodology/approach A total of 197 usable questionnaires were returned from 1,000 Taiwan enterprises. Results from a partial least squares method supported the hypothesis that relational norms serve as dependent variable (to IL) and independent (mediating) variable (to IT co-sourcing performance). Findings The empirical results show that IL positively effects partnership identity and collaboration, while both significantly mediate the effects of IL on IT co-sourcing performance. Research limitations/implications The research implications confirm that the relational norms which IT co-sourcing parties must include both attitudes and behavior simultaneously, and that IT co-sourcing will not produce good performance without both parties developing shared attitudes and collaborative behavior. Practical implications Relational norms can play a critical mediation role to help ensure that both parties reach their common goals successfully and prevent the risk of their effort to cooperate together falling apart. Therefore, project managers have to take account of the importance of relational norms on inter-organizational cooperation or strategic alliances. Originality/value This study creates opportunities for further cross-disciplinary studies of inter-firm co-sourcing project especially with regard to relational norms and knowledge sharing.
      Citation: Information Technology & People
      PubDate: 2019-05-13T02:45:03Z
      DOI: 10.1108/ITP-04-2018-0176
  • Converting hotels website visitors into buyers
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose Despite the increasing utilization of webpages for the purposes of information seeking, customers’ concerns have become a crucial impediment for online shopping. The purpose of this paper is to examine the influence of the effectiveness of web assurance seals services (WASS) and customers’ concerns on customer’s willingness to book hotels through perceived website trust and perceived value. Design/methodology/approach A questionnaire was administrated to measure the study variables. Using partial least squares–structural equation modeling approach to analyze the data collected from 860 users of online hotel websites. Findings The results indicate that WASS influence positively on perceived website trust and negatively on consumers’ concerns. As well as, perceived value and trust play a mediating role in the link between WASS and consumers’ concerns and their intentions. Finally, perceived website trust and perceived value have greater effect on intention to book hotel for low-habit consumers. Research limitations/implications This study ignored the cross-culture issue as it concentrates on the customers from developing countries, so further research may need to compare between two or more than two samples from different societies that could give a significant insights. Second, this study stresses on the WASS to predict customers booking intentions that indicates significant results, so further research may need to examine the role of online reviews as a predictor of customers purchase decision as well. Originality/value To the authors’ best knowledge, this is the first empirical research that investigates and examines the influence of the effectiveness of WASS and consumers’ concerns on consumers’ intentions through perceived value and trust. This research also investigates the moderating role of habit in the link between perceived website, perceived value and consumers’ intentions.
      Citation: Information Technology & People
      PubDate: 2019-05-13T02:43:04Z
      DOI: 10.1108/ITP-12-2017-0446
  • Continuance use intention with mobile augmented reality games
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose As mobile augmented reality (AR) games enter the maturity stage, understanding how to improve players’ continuance use intention with mobile AR games is critical. Drawing upon the uses and gratifications (U&G) theory, the purpose of this paper is to investigate the effects of four major gratifications – content, process, social and technology – and other factors on continuance intention to play mobile AR games. Design/methodology/approach Data collected from 280 Pokémon Go players were used to address research questions. Partial least squares method was employed to assess the relationships in the model and multigroup analysis was conducted based on survey participants’ demographics and their gaming experience. Findings Content gratification (i.e. catching Pokémon), process gratification (i.e. entertainment), game knowledge and achievement drive players’ continuance use intention. However, social and technology gratifications do not influence players’ continuance use intention. Multigroup analysis suggests that mobile AR game developers should capitalize on the fact that different types of gratifications prompt continuance use intention of different user segments in terms of demographics and experience in general mobile games and Pokémon Go. Originality/value The user behavior of mobile AR games has been studied at the early stage of the games, with less attention to variable continuance use intentions across different user segments. This paper attempts to fill the gap by extending the U&G theory to continuance use intention of mobile AR games at the maturity stage and further investigating the importance of player heterogeneity in continuance use intention with mobile AR games. The findings of this study contribute to the literature on U&G, continuance use intention and mobile AR games.
      Citation: Information Technology & People
      PubDate: 2019-05-13T02:40:44Z
      DOI: 10.1108/ITP-05-2018-0221
  • The influence of ERP system usage on agile capabilities
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose Synthesising theories of enterprise resource planning (ERP), psychological empowerment and agile capabilities, the purpose of this paper is to build and test a novel theoretical model linking ERP system usage with agile capabilities via users’ psychological empowerment in Jordanian commercial banks. Design/methodology/approach A questionnaire was developed to collect the relevant data based on the extant literature. The population of this study consisted of all ERP system users working at Jordanian commercial banks in Amman City. The questionnaire was circulated to a purposive sample of actual users of ERP systems for two reasons. First, it was not possible to obtain a list of actual ERP users in each bank, for security and privacy reasons. Second, actual users of ERP systems are the most relevant source of information. Findings The results revealed that ERP system usage has a significant positive impact on both agile capabilities and users’ psychological empowerment. The results also showed that users’ psychological empowerment has a significant positive impact on agile capabilities. In addition, the results provide empirical evidence that users’ psychological empowerment plays a mediating role between ERP system usage and all agile capabilities except responsiveness. Furthermore, by adding users’ psychological empowerment to the original research model, the study demonstrates a good predictive relevance for agile capabilities. Research limitations/implications The study only focuses on Jordanian commercial banks; it is a cross-sectional study; and the study data were subjective, reflecting respondents’ opinion on specific time. Practical implications Practitioners struggle to ensure high levels of ERP usage by target users, to achieve implementation success and to achieve expected benefits. More often, practitioners have focused on the ERP system project team, vendors and technical issues, but have ignored the human side of the implementation process. Hence, they have failed to acknowledge the role of psychological empowerment in ERP system acceptance and success. Practitioners are advised to promote the ERP system as a facilitation and empowerment tool for users rather than a means of surveillance and control. Moreover, practitioners can avoid high rates of ERP failure in the adoption and post-adoption stages by changing the aim of the ERP system introduction from increasing efficiency and visibility to enhancing users’ psychological empowerment. Practitioners can leverage agile capabilities to respond to changes in the business environment by ensuring healthy psychological empowerment for all ERP users to use the system to its full capacity and to exchange information between functional units in real time. Practitioners must ensure users’ psychological readiness to use the system before the system goes live. Originality/value The study developed and tested a new research model using the SmartPLS approach in a novel context.
      Citation: Information Technology & People
      PubDate: 2019-05-13T02:35:50Z
      DOI: 10.1108/ITP-02-2018-0055
  • Mapping the economics, social and technological attributes of the sharing
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The sharing economy is a socio-economic system in which individuals acquire and distribute goods and services among each other for free or for compensation through internet platforms. The sharing economy has attracted the interest of the academic community, which examined the phenomenon from the economic, social and technological perspectives. The paper aims to discuss this issue. Design/methodology/approach Given the lack of an overarching analysis of the sharing economy, this paper employs a quantitative content analysis approach to explore and synthesise relevant findings to facilitate the understanding of this emerging phenomenon. Findings The paper identified and grouped findings under four themes, namely: collaborative consumption practices, resources, drivers of user engagement and impacts, each of which is discussed in relation to the three main themes, aiming to compare findings and then put forward an agenda for further research. Originality/value The paper offers a balanced analysis of the building blocks of the sharing economy, to identify emerging themes within each stream, to discuss any contextual differences from a multi-stakeholder perspective and to propose directions for future studies.
      Citation: Information Technology & People
      PubDate: 2019-05-08T10:03:10Z
      DOI: 10.1108/ITP-02-2018-0085
  • Crime and social media
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The purpose of this paper is to complement the scant macroeconomic literature on the development outcomes of social media by examining the relationship between Facebook penetration and violent crime levels in a cross-section of 148 countries for the year 2012. Design/methodology/approach The empirical evidence is based on ordinary least squares (OLS), Tobit and quantile regressions. In order to respond to policy concerns on the limited evidence on the consequences of social media in developing countries, the data set is disaggregated into regions and income levels. The decomposition by income levels included: low income, lower middle income, upper middle income and high income. The corresponding regions include: Europe and Central Asia, East Asia and the Pacific, Middle East and North Africa (MENA), Sub-Saharan Africa and Latin America. Findings From OLS and Tobit regressions, there is a negative relationship between Facebook penetration and crime. However, quantile regressions reveal that the established negative relationship is noticeable exclusively in the 90th crime quantile. Further, when the data set is decomposed into regions and income levels, the negative relationship is evident in the MENA while a positive relationship is confirmed for Sub-Saharan Africa. Policy implications are discussed. Originality/value Studies on the development outcomes of social media are sparse because of a lack of reliable macroeconomic data on social media. This study primarily complemented three existing studies that have leveraged on a newly available data set on Facebook.
      Citation: Information Technology & People
      PubDate: 2019-05-08T09:58:09Z
      DOI: 10.1108/ITP-06-2018-0280
  • How many facets does a “social robot” have' A review of scientific
           and popular definitions online
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose On the verge of what has been hailed as the next technological revolution, the purpose of this paper is to examine scientific and popular definitions of the social robot, reflecting on how expert and lay spheres of knowledge interact. Drawing on social representations theory, this paper aims to elucidate how social robots are named and classified, and to examine the dynamics contributing to their definition. Design/methodology/approach Scientific and popular definitions of the social robot were investigated by conducting: a systematic review of relevant articles published from 2009 to 2015 in the International Journal of Social Robotics; an analysis of the definitions retrievable from the scientific literature using Google Scholar; and an assessment of the interest in the public sphere, and of the popular definitions retrievable online (by inputting “social robot” in Google Trends, and in Google). Findings Scientific definitions of the social robot adopt two strategies, one drawing on and merging previous definitions, the other proposing new, visionary, forward-looking definitions. Popular online definitions of social robots attribute new emotional, linguistic and social capabilities to their physical body. Research limitations/implications The findings need to be confirmed by further research, given the limited size of the data sets considered, and the distortions in the data due to filters and the opacity of the online tools employed. Originality/value Both scientific and non-scientific definitions see social robots as being capable of interacting with and working for humans, but attribute them a different degree of (functional or full) autonomy. In future, any controversy over the connotation of social robots is likely to concern their sociality and autonomy rather than their functionality.
      Citation: Information Technology & People
      PubDate: 2019-04-12T12:26:07Z
      DOI: 10.1108/ITP-04-2018-0203
  • Switching from hotels to peer-to-peer accommodation: an empirical study
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose Peer-to-peer (P2P) accommodation has become increasingly popular in recent years, and hotels are facing unprecedented impacts. Attracting new consumers and retaining existing ones are critical to the success of P2P accommodation and hotels. The purpose of this paper is to examine three categories of antecedents for hotels consumers’ switching intention: push (i.e. satiation), pull (i.e. perceived value) and mooring (i.e. optimal stimulation level) factors using push–pull–mooring (PPM) model. Design/methodology/approach Airbnb was chosen as the research context. An online survey was conducted to examine the proposed research model and hypotheses. A total of 292 valid data were collected from Airbnb users through a survey. Findings The findings show that the three categories of factors have positive and significant effects on switching intention. Additionally, the mooring factor has a significant moderating effect on the relationship between pull factors and switching intention. Furthermore, the mooring factor affects both pull and push factors. Originality/value First, this is one of the early studies to pay attention to switching intention from hotels to P2P accommodation. Second, to provide a comprehensive understanding of consumers’ switching intention, the authors use PPM model to establish the research framework. This research improves the understanding of consumer’s switching intention by identifying the push and pull factors based on the differences between hotels and P2P accommodation in accordance with optimal stimulation level theory and consumer value theory.
      Citation: Information Technology & People
      PubDate: 2019-04-04T09:28:44Z
      DOI: 10.1108/ITP-12-2017-0444
  • Lose your weight with online buddies: behavioral contagion in an online
           weight-loss community
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose A question of interest is whether online social networks are effective in promoting behavioral changes and weight loss. The purpose of this paper is to examine the contagion effect of an online buddy network on individuals’ self-monitoring behavior. Design/methodology/approach This study collects data from an online weight-loss community and constructs an online buddy network. This study compares the effects of the network structure of the buddy network and the actor attributes when predicting self-monitoring performance by employing the auto-logistic actor attribute models. Findings This study confirms the contagion effect on weigh-in behavior in the online buddy network. The contagion effect is significantly predictive when controlling for actor attribute and other network structure effects. Originality/value There is limited evidence that one’s weight-related behavior can be affected by online social contacts. This study contributes to the literature on peer influence on health by examining the contagion effect on weight-related behavior between online buddies. The findings can assist in designing peer-based interventions to harness influence from online social contacts for weight loss.
      Citation: Information Technology & People
      PubDate: 2019-04-03T11:13:40Z
      DOI: 10.1108/ITP-11-2018-0525
  • Conceptualising an IT mindset and its relationship to IT knowledge and
           intention to explore IT in the workplace
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose An “IT mindset” significantly influences public sector information technology (IT) adoption in least developed countries (LDCs). The purpose of this paper is to explore the IT mindset concept and its relationship with IT knowledge and intention to explore IT in the workplace. Design/methodology/approach The research used a mixed-methods approach in two phases. Qualitative work was conducted to formulate the conceptual framework and hypotheses, followed by a survey of 228 public sector officials in Bangladesh to test the hypotheses. Findings The study showed that an IT mindset can be conceptualised as comprising personal innovativeness with IT and IT beliefs. The IT mindset was significantly related to intention to explore IT use in the workplace and its components were influenced by an individual’s IT skills and IT awareness. Research limitations/implications Future research could further explore the IT mindset concept and its antecedents and consequences in LDCs, where it is often related to successful IT adoption, and also in public and private organisations elsewhere. Practical implications The study furthers understanding of barriers to IT adoption in LDCs’ public sectors. Building IT knowledge through IT skills and awareness is required to orient mindsets to IT adoption. Social implications Improved efficiency, productivity and transparency in the public sector through IT use have flow-on societal and economic benefits. The paper provides insights into greater facilitation of e-government and IT in the public sector. Originality/value The study is theoretically significant because the IT mindset concept has lacked in-depth study and requires clarification of its nature and role.
      Citation: Information Technology & People
      PubDate: 2019-03-18T04:07:42Z
      DOI: 10.1108/ITP-04-2017-0115
  • Should I stay or should I go' A study of IT professionals during a
           national crisis
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The purpose of this paper is to discuss two important behaviors related to job mobility in the IT profession, namely, changing jobs to move to another organization (turnover) and changing the profession entirely (turnaway), during a national crisis. Based on the theoretical foundation of the push–pull–mooring perspective, a research model is developed that includes professional self-efficacy (PSE), job insecurity (JI) and job satisfaction (JS) as important antecedents. Design/methodology/approach Using a positivist approach and a survey method, the authors analyzed data from IT professionals from different economic segments in Brazil. Data collection occurred in two distinctive moments of the largest crisis in modern Brazilian history – a pre-awareness moment (first half of year 2015) and a crisis-conscious moment (first half of year 2016). Findings The findings reveal that PSE negatively influences JI and positively influences JS, JI positively influences turnaway intention, and JS negatively influences both turnover intention and turnaway intention. The effect of the national crisis was observed in that it further accentuated the intention of IT professionals to leave the profession. Another effect was related to age, as older professionals are less willing to turn over but more willing to turn away. Research limitations/implications Besides developing a parsimonious model to study both the intention to leave the organization and the intention to leave the profession, the study sheds light on how IT professionals react to economic crises and how the reaction varies by age. Practical implications The study puts to question the common belief that IT professionals are secure in the job market due to high demand for their skills and investments made by organizations to keep them on the job. Employers must pay attention to JI and turnover/turnaway intentions. Originality/value This study is among the few to study JI and aspects of the theory of human migration in IT. It is also possibly the first to discuss the effects of a national crisis on the mobility patterns of IT professionals.
      Citation: Information Technology & People
      PubDate: 2019-03-18T04:06:01Z
      DOI: 10.1108/ITP-07-2017-0235
  • To stay or not to stay' Discontinuance intention of gamification apps
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose As the application of gamification is gaining great attention and has grown increasingly, thousands of these applications can be easily obtained from mobile phone stores, thus causing intensified competition and discontinuance of use accordingly. Besides, though understanding what factors influence the discontinuance of use of information systems (ISs) is critical for theoretical as well as practical reasons, studies pertaining to the saliency of the final phase, termination of an IS, are still limited. As such, the purpose of this paper is to propose a holistic view to fulfill the above-mentioned research gaps based on the expectation-confirmation model with other salient factors such regret, habit and gamification app values. Design/methodology/approach The context of a fitness gamification app is investigated. A total of 210 valid responses were received, and structural equation modeling was applied for data analysis. Findings The findings of this paper are as follows: among all factors influencing discontinuance intention, regret is the strongest, habit is second and gamification is third; among all factors affecting user satisfaction, gamification app value is the strongest, confirmation is second, perceived usefulness (PU) and perceived ease of use are third and regret is the last one; for factors influencing users’ habits, satisfaction is the strongest, following by PU and frequency of prior use; confirmation negatively influences the degree of regret; and confirmation positively influences PU. Originality/value This study highlights the important determinants influencing users’ discontinuance intentions in the context of gamification apps by incorporating two overlooked factors, regret and habit. Besides, this study suggests that app designers can not only increase user’s perceived value through external cooperation with other alternatives, but can be through internal enhancement with diverse services development as well.
      Citation: Information Technology & People
      PubDate: 2019-03-18T04:03:42Z
      DOI: 10.1108/ITP-08-2017-0271
  • Role of empowerment and sense of community on online social health support
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose Drawing on the taxonomy of patient empowerment and a sense of community (SoC), the purpose of this paper is to analyze the factors that impact the intention of the individual to continue using online social health support community for their chronic disease management. Design/methodology/approach A survey design was used to collect the data from multiple online social health support groups related to chronic disease management. The survey yielded a total of 246 usable responses. Findings The primary findings from this study indicate that the informational support – not the nurturant support such as emotional, network, and esteem support – are the major types of support people are seeking from an online social health support community. This research also found that patient empowerment and SoC would positively impact their intention to continue using the online health community. Research limitations/implications This study utilized a survey design method may limit precision and realism. Also, there is the self-selection bias as the respondents self-selected themselves to take the survey. Practical implications The findings can help the community managers or webmasters to design strategies for the promotion and diffusion of online social health group among patient of chronic disease. Those strategies should focus on patient’s empowerment through action facilitating and social support and through creating a SoC. Originality/value An innovative research model integrates patient empowerment and a SoC to study patient’s chronic disease management through online social health groups to fill the existing research gap.
      Citation: Information Technology & People
      PubDate: 2019-02-28T01:12:41Z
      DOI: 10.1108/ITP-09-2018-0410
  • Preventing identity theft
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose Knowledge-sharing (KS) for preventing identity theft has become a major challenge for organisations. The purpose of this paper is to fill a gap in the literature by investigating barriers to effective KS in preventing identity theft in online retail organisations. Design/methodology/approach A framework was proposed based on a reconceptualisation and extension of the KS enablers framework (Chong et al., 2011). A qualitative case study research method was used for the data collection. In total, 34 semi-structured interviews were conducted in three online retail organisations in the UK. Findings The findings suggest that the major barriers to effective KS for preventing identify theft in online retail organisations are: lack of leadership support; lack of employee willingness to share knowledge; lack of employee awareness of KS; inadequate learning opportunities; lack of trust in colleagues; insufficient information-sourcing opportunities and information and communications technology infrastructure; a weak KS culture; lack of feedback on performance; and lack of job rotation. Practical implications The research provides solutions for removing existing barriers to KS in preventing identity theft. This is important to reduce the number of cases of identity theft in the UK. Originality/value This research extends knowledge of KS in a new context: preventing identity theft in online retail organisations. The proposed framework extends the KS enablers framework by identifying major barriers to KS in the context of preventing identity theft.
      Citation: Information Technology & People
      PubDate: 2019-02-26T09:58:01Z
      DOI: 10.1108/ITP-05-2018-0255
  • How does family support work when older adults obtain information from
           mobile internet'
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose More and more older adults begin to use the mobile internet to obtain information. However, the quality of information obtained through mobile internet by older adults is hard to be guaranteed. The purpose of this paper is to study the role of family support when older adults obtain information from mobile internet. Design/methodology/approach This study conducted a survey of 263 older adults who owned mobile internet devices such as smartphones or tablet PCs. The theory hypotheses are tested using partial least squares techniques. Findings For older adults, family support is the influencing factor of mobile internet literacy improvement. Family emotional support has stronger impacts on the improvement both of mobile internet skill literacy and of mobile internet information literacy than family cognitive support has. Furthermore, the improvement of both mobile internet skill literacy and of mobile internet information literacy hs positive impacts on the quality improvement of obtained information by older adults. Practical implications This paper gives advice on how family members can support older adults during their obtaining information from mobile internet to improve their mobile internet literacy and quality of obtained information. Originality/value This study examines the factors that influence mobile internet literacy and quality of obtained information among older adults from the perspective of family support in the Chinese mobile internet context. The research results enrich the internet literacy theory and the information quality theory.
      Citation: Information Technology & People
      PubDate: 2019-02-20T03:40:47Z
      DOI: 10.1108/ITP-02-2018-0060
  • Formal modeling and verification of a service composition approach in the
           social customer relationship management system
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The purpose of this paper is to present a formal verification method to prove the correctness of social customer relationship management (CRM)-based service composition approach. The correctness of the proposed approach is analyzed to evaluate the customer behavioral interactions for discovering, selecting and composing social CRM-based services. In addition, a Kripke structure-based verification method is presented for verifying the behavioral models of the proposed approach. Design/methodology/approach Evaluating the customer behavioral interactions using the social CRM-based service composition approach is an important issue. In addition, formal verification has an important role in assessing the social CRM-based service composition. However, model checking can be efficient as a verification method to evaluate the functional properties of the social CRM-based service composition approach. Findings The results of model checking satisfied the logical problems in the proposed behavior model analysis. In the statistical testing, the proposed URM mechanism supported the four knowledge creation process conditions. It was also shown that the percentage of state reachability in the URM with KCP conditions is higher than the URM mechanism without supporting KCP conditions. Originality/value The comparison of time and memory consumption of the model checking method shows that the social CRM-based service composition approach covers knowledge process features, which makes it an efficient method.
      Citation: Information Technology & People
      PubDate: 2019-02-20T03:40:38Z
      DOI: 10.1108/ITP-02-2018-0109
  • Software piracy and bundling in the cloud-based software era
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose In the cloud computing era, three merging developments in software industry are: cloud and on-premises software may offer complementary value to each other; cloud software service requires the support of significant information technology infrastructure; and software piracy problems can be better managed in the cloud. However, how these developments together impact a vendor’s bundling strategy has not yet been investigated. The paper aims to discuss this issue. Design/methodology/approach Drawing on the product bundling framework, this research establishes stylized models to study a software vendor’s bundling decision in the cloud-based era with special consideration on the issue of software piracy. Findings The authors find different key parameters associated with the cloud era exert different effects on the bundling decision. When on-premises software and cloud software generate additional value by complementing each other, software vendors can make greater profits under the pure components (PC) strategy. Regarding a low infrastructure cost, software vendors should favor pure bundling (PB). The impact of piracy deterrence effectiveness is less straightforward – it favors PC when piracy deterrence effectiveness is low, but PB when piracy deterrence effectiveness is high. Originality/value This study makes key contributions to theory and practice. First, this is the first study to examine software bundling strategies in the cloud computing era, whereby the three factors relevant to the cloud phenomenon have been considered. Second, this paper contributes to the literature of bundling and software piracy by examining the intersection of these two streams of literature. Third, this paper sheds light on a vendor’s bundling decision when facing piracy problems in the emerging cloud software era.
      Citation: Information Technology & People
      PubDate: 2019-02-20T03:40:18Z
      DOI: 10.1108/ITP-05-2018-0210
  • Young adult consumers’ involvement in branded smartphone based
           service apps
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The purpose of this paper is to investigate various factors that shape young adult consumers’ smartphone-based service app involvement and their subsequent development of brand loyalty for the app. Design/methodology/approach A survey was conducted to test the hypothesized relationships. The survey data were analyzed using SPSS-based PROCESS macro (Hayes, 2013). Findings The study results show that consumer can perceive an app to be largely hedonic or utilitarian, and the perceived app design (hedonic vs utilitarian) impacts consumers’ involvement with a particular service app category. Further, the findings elucidate that the impact of app hedonism on app category involvement is moderated by consumer’s surfing task orientation and the extent to which app arouses their imagination. On the other hand, the impact of app utilitarianism on app involvement is moderated by consumer’s information-seeking task orientation and perceived relevance of the information. Finally, app category involvement predicts loyalty toward a particular brand in the service app category. The effect of app involvement on brand loyalty is moderated by hot and cold brand relationship quality in cases of hedonic and utilitarian apps, respectively. Originality/value The value of this research lies in identifying relevant managerially actionable moderators that shape the relationships between perceived dominant app design (hedonic vs utilitarian), app category involvement and app brand loyalty.
      Citation: Information Technology & People
      PubDate: 2019-02-18T02:32:56Z
      DOI: 10.1108/ITP-04-2017-0128
  • Predicting Users’ willingness to diffuse healthcare knowledge in
           social media
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The purpose of this paper is to investigate why users are willing to diffuse healthcare knowledge in social media by drawing on the communicative ecology theory (CET) and prior research on interpersonal communication. Design/methodology/approach This paper conducts a large-scale scenario-based online survey in WeChat (the most popular social media platform in China) to test the proposed research model and hypotheses. The final data set consists of 1,039 useful responses from WeChat users. Findings The results indicate that interestingness, emotionality and institution-based trust are the strongest antecedents in predicting healthcare knowledge-diffusing likelihood, followed by usefulness, source credibility and positivity. Further, the relationship between institution-based trust and healthcare knowledge-diffusing likelihood is partially mediated by source credibility. Practical implications Healthcare practitioners who seek to motivate individuals to disseminate healthcare knowledge need to phrase or frame healthcare knowledge in a way that draws greater interest, evokes stronger emotion, increases perceived usefulness or reflects positively on themselves. Healthcare organizations should also pay attention to strengthening users’ trust in the platform and source-related information that can indicate source authority. Originality/value This study is one of the first to investigate the dissemination of healthcare knowledge in the context of social media (WeChat in particular). Compared with other types of information, healthcare knowledge is more scientific and professional to the extent that most laypersons do not have relevant expertise to directly evaluate whether the content is credible and of high quality. Rather, their sharing likelihood is dependent more on other factors than perceived information quality and credibility; those factors include platform-related factors that may play an important role but has been overlooked in prior literature on interpersonal communication. By combining CET with interpersonal communication-related research and including institution-based trust as an important determinant of healthcare knowledge dissemination, this study provides a comprehensive analysis of healthcare knowledge diffusion process.
      Citation: Information Technology & People
      PubDate: 2019-02-18T02:32:27Z
      DOI: 10.1108/ITP-03-2018-0143
  • Experiences of internet users regarding cyberhate
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose The purpose of this paper is to explore internet users’ experiences of cyberhate in the aspects of ethnicity, religion, sexual preference and political perspective. Design/methodology/approach Researchers employed an exploratory survey method to examine internet users’ experiences of cyberhate. The participants of the study were determined by purposive sampling methods to attain maximum variety among internet users with high-level digital literacy skills. The data were collected from 355 internet users affiliated with two universities in Turkey and the USA using a personal data form and a survey (Cyberhate Experience Survey) of which reliability and validity indexes were ensured. Findings The results indicated that participants have observed and experienced cyberhate at different levels targeting their ethnic, religious, gender-based and political identities. The findings also pointed out that gender, income and socio-political identities are significant variables on exposure to cyberhate regardless of cultural and educational boundaries. The majority of survey respondents reported that they had encountered cyberhate mostly on social media platforms. Social implications The findings of the study imply that to address the hate speech problem comprehensively, the author must enlighten people, change their way of thinking and broaden their perspectives by using measures such as intercultural dialogue, critical thinking, media literacy, education on tolerance and diversity. Originality/value This research was intended to contribute into the need to elaborate on various aspects of cyberhate, which is shared by academics, thinkers, journalists and educators. It may also serve to clarify how frequently internet users encounter hateful content and harassment online, which can have social consequences and influence young people’s trust to other people.
      Citation: Information Technology & People
      PubDate: 2019-01-25T03:13:18Z
      DOI: 10.1108/ITP-01-2018-0009
  • The integration of video games in family-life dynamics
    • Abstract: Information Technology & People, Ahead of Print.
      Purpose Empirical studies using the technology acceptance model (TAM) have mainly focussed on utilitarian technologies. The purpose of this paper is to extend the TAM in order to develop a more nuanced understanding of the family dynamic around video game acceptance within households. Design/methodology/approach This paper proposes a new and unique adaptation of the TAM to study the acceptance of hedonic technologies in the context of parents’/carers’ acceptance and integration of video games within family-life dynamics. This adaptation of the TAM attempts to shed light on the social influences and intrinsic motivations behind parents’ and carers’ intentions to purchase video games for their children’s consumption. Findings The usefulness of video games lies in how enjoyable and entertaining they are, and this seems to be influenced by the convenience and ease of use that ultimately affects the behavioural intention towards video games. Convenience of use brings in social influences on perceived enjoyment and on parents’ actual behaviour towards video games. Some social influences seem to play a direct role in affecting children’s behaviour towards video games. Research limitations/implications The authors acknowledge that using Facebook as a tool for data collection has limitations attributed to selection bias. Another limitation is not giving voice to the children to account for their own subjective experience of video games and relying on their parents’ perceptions on the matter. Social implications This study advocated extending TAM within a hedonic framework in the context of examining parents’/carers’ acceptance of video games, while re-validating past theories of TAM and introducing new contextual variables adapted to address hedonic technologies. Originality/value Empirical studies using TAM have focussed on the utilitarian nature of technologies and very few considered hedonic technologies. This study’s key contribution to research lies in explaining the effects of parents’ perceived enjoyment, ease of use and convenience on the intention to purchase and play video games. The findings feed into work on the ethics and developmental issues around the marketing of video games to and for children.
      Citation: Information Technology & People
      PubDate: 2019-01-08T11:49:54Z
      DOI: 10.1108/ITP-11-2017-0375
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