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Publisher: Emerald   (Total: 356 journals)

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Showing 1 - 200 of 356 Journals sorted alphabetically
A Life in the Day     Hybrid Journal   (Followers: 12)
Academia Revista Latinoamericana de Administración     Open Access   (Followers: 2, SJR: 0.178, CiteScore: 1)
Accounting Auditing & Accountability J.     Hybrid Journal   (Followers: 32, SJR: 1.71, CiteScore: 3)
Accounting Research J.     Hybrid Journal   (Followers: 25, SJR: 0.144, CiteScore: 0)
Accounting, Auditing and Accountability J.     Hybrid Journal   (Followers: 25, SJR: 2.187, CiteScore: 4)
Advances in Accounting Education     Hybrid Journal   (Followers: 17, SJR: 0.279, CiteScore: 0)
Advances in Appreciative Inquiry     Hybrid Journal   (Followers: 1, SJR: 0.451, CiteScore: 1)
Advances in Autism     Hybrid Journal   (Followers: 32, SJR: 0.222, CiteScore: 1)
Advances in Dual Diagnosis     Hybrid Journal   (Followers: 47, SJR: 0.21, CiteScore: 1)
Advances in Gender Research     Full-text available via subscription   (Followers: 5, SJR: 0.16, CiteScore: 0)
Advances in Intl. Marketing     Full-text available via subscription   (Followers: 6)
Advances in Mental Health and Intellectual Disabilities     Hybrid Journal   (Followers: 83, SJR: 0.296, CiteScore: 0)
Advances in Mental Health and Learning Disabilities     Hybrid Journal   (Followers: 30)
African J. of Economic and Management Studies     Hybrid Journal   (Followers: 10, SJR: 0.216, CiteScore: 1)
Agricultural Finance Review     Hybrid Journal   (SJR: 0.406, CiteScore: 1)
Aircraft Engineering and Aerospace Technology     Hybrid Journal   (Followers: 211, SJR: 0.354, CiteScore: 1)
American J. of Business     Hybrid Journal   (Followers: 18)
Annals in Social Responsibility     Full-text available via subscription  
Anti-Corrosion Methods and Materials     Hybrid Journal   (Followers: 11, SJR: 0.235, CiteScore: 1)
Arts and the Market     Hybrid Journal   (Followers: 9)
Asia Pacific J. of Innovation and Entrepreneurship     Open Access   (Followers: 1)
Asia Pacific J. of Marketing and Logistics     Hybrid Journal   (Followers: 8, SJR: 0.425, CiteScore: 1)
Asia-Pacific J. of Business Administration     Hybrid Journal   (Followers: 6, SJR: 0.234, CiteScore: 1)
Asian Association of Open Universities J.     Open Access   (Followers: 1)
Asian Education and Development Studies     Hybrid Journal   (Followers: 5, SJR: 0.233, CiteScore: 1)
Asian J. on Quality     Hybrid Journal   (Followers: 3)
Asian Review of Accounting     Hybrid Journal   (Followers: 2, SJR: 0.222, CiteScore: 1)
Aslib J. of Information Management     Hybrid Journal   (Followers: 30, SJR: 0.725, CiteScore: 2)
Aslib Proceedings     Hybrid Journal   (Followers: 308)
Assembly Automation     Hybrid Journal   (Followers: 2, SJR: 0.603, CiteScore: 2)
Baltic J. of Management     Hybrid Journal   (Followers: 3, SJR: 0.309, CiteScore: 1)
Benchmarking : An Intl. J.     Hybrid Journal   (Followers: 10, SJR: 0.559, CiteScore: 2)
British Food J.     Hybrid Journal   (Followers: 17, SJR: 0.5, CiteScore: 2)
Built Environment Project and Asset Management     Hybrid Journal   (Followers: 15, SJR: 0.46, CiteScore: 1)
Business Process Re-engineering & Management J.     Hybrid Journal   (Followers: 8)
Business Strategy Series     Hybrid Journal   (Followers: 6)
Career Development Intl.     Hybrid Journal   (Followers: 17, SJR: 0.527, CiteScore: 2)
China Agricultural Economic Review     Hybrid Journal   (Followers: 2, SJR: 0.31, CiteScore: 1)
China Finance Review Intl.     Hybrid Journal   (Followers: 5, SJR: 0.245, CiteScore: 0)
Chinese Management Studies     Hybrid Journal   (Followers: 4, SJR: 0.278, CiteScore: 1)
Circuit World     Hybrid Journal   (Followers: 16, SJR: 0.246, CiteScore: 1)
Collection and Curation     Hybrid Journal   (Followers: 11, SJR: 0.296, CiteScore: 1)
COMPEL: The Intl. J. for Computation and Mathematics in Electrical and Electronic Engineering     Hybrid Journal   (Followers: 3, SJR: 0.22, CiteScore: 1)
Competitiveness Review : An Intl. Business J. incorporating J. of Global Competitiveness     Hybrid Journal   (Followers: 5, SJR: 0.274, CiteScore: 1)
Construction Innovation: Information, Process, Management     Hybrid Journal   (Followers: 14, SJR: 0.731, CiteScore: 2)
Corporate Communications An Intl. J.     Hybrid Journal   (Followers: 7, SJR: 0.453, CiteScore: 1)
Corporate Governance Intl. J. of Business in Society     Hybrid Journal   (Followers: 6, SJR: 0.336, CiteScore: 1)
Critical Perspectives on Intl. Business     Hybrid Journal   (SJR: 0.378, CiteScore: 1)
Cross Cultural & Strategic Management     Hybrid Journal   (Followers: 8, SJR: 0.504, CiteScore: 2)
Data Technologies and Applications     Hybrid Journal   (Followers: 323, SJR: 0.355, CiteScore: 1)
Development and Learning in Organizations     Hybrid Journal   (Followers: 8, SJR: 0.138, CiteScore: 0)
Digital Library Perspectives     Hybrid Journal   (Followers: 28, SJR: 0.341, CiteScore: 1)
Direct Marketing An Intl. J.     Hybrid Journal   (Followers: 6)
Disaster Prevention and Management     Hybrid Journal   (Followers: 21, SJR: 0.47, CiteScore: 1)
Drugs and Alcohol Today     Hybrid Journal   (Followers: 143, SJR: 0.245, CiteScore: 1)
Education + Training     Hybrid Journal   (Followers: 24)
Education, Business and Society : Contemporary Middle Eastern Issues     Hybrid Journal   (Followers: 1, SJR: 1.707, CiteScore: 3)
Emerald Emerging Markets Case Studies     Hybrid Journal   (Followers: 1)
Employee Relations     Hybrid Journal   (Followers: 8, SJR: 0.551, CiteScore: 2)
Engineering Computations     Hybrid Journal   (Followers: 3, SJR: 0.444, CiteScore: 1)
Engineering, Construction and Architectural Management     Hybrid Journal   (Followers: 10, SJR: 0.653, CiteScore: 2)
English Teaching: Practice & Critique     Hybrid Journal   (SJR: 0.417, CiteScore: 1)
Equal Opportunities Intl.     Hybrid Journal   (Followers: 3)
Equality, Diversity and Inclusion : An Intl. J.     Hybrid Journal   (Followers: 17, SJR: 0.5, CiteScore: 1)
EuroMed J. of Business     Hybrid Journal   (Followers: 1, SJR: 0.26, CiteScore: 1)
European Business Review     Hybrid Journal   (Followers: 9, SJR: 0.585, CiteScore: 3)
European J. of Innovation Management     Hybrid Journal   (Followers: 25, SJR: 0.454, CiteScore: 2)
European J. of Management and Business Economics     Open Access   (Followers: 1, SJR: 0.239, CiteScore: 1)
European J. of Marketing     Hybrid Journal   (Followers: 21, SJR: 0.971, CiteScore: 2)
European J. of Training and Development     Hybrid Journal   (Followers: 13, SJR: 0.477, CiteScore: 1)
Evidence-based HRM     Hybrid Journal   (Followers: 5, SJR: 0.537, CiteScore: 1)
Facilities     Hybrid Journal   (Followers: 3, SJR: 0.503, CiteScore: 2)
Foresight     Hybrid Journal   (Followers: 7, SJR: 0.34, CiteScore: 1)
Gender in Management : An Intl. J.     Hybrid Journal   (Followers: 20, SJR: 0.412, CiteScore: 1)
Global Knowledge, Memory and Communication     Hybrid Journal   (Followers: 977, SJR: 0.261, CiteScore: 1)
Grey Systems : Theory and Application     Hybrid Journal   (Followers: 1)
Health Education     Hybrid Journal   (Followers: 2, SJR: 0.421, CiteScore: 1)
Higher Education Evaluation and Development     Open Access  
Higher Education, Skills and Work-based Learning     Hybrid Journal   (Followers: 46, SJR: 0.426, CiteScore: 1)
History of Education Review     Hybrid Journal   (Followers: 12, SJR: 0.26, CiteScore: 0)
Housing, Care and Support     Hybrid Journal   (Followers: 8, SJR: 0.171, CiteScore: 0)
Human Resource Management Intl. Digest     Hybrid Journal   (Followers: 18, SJR: 0.129, CiteScore: 0)
IMP J.     Hybrid Journal  
Indian Growth and Development Review     Hybrid Journal   (SJR: 0.174, CiteScore: 0)
Industrial and Commercial Training     Hybrid Journal   (Followers: 5, SJR: 0.301, CiteScore: 1)
Industrial Lubrication and Tribology     Hybrid Journal   (Followers: 7, SJR: 0.334, CiteScore: 1)
Industrial Management & Data Systems     Hybrid Journal   (Followers: 7, SJR: 0.904, CiteScore: 3)
Industrial Robot An Intl. J.     Hybrid Journal   (Followers: 2, SJR: 0.318, CiteScore: 1)
Info     Hybrid Journal   (Followers: 1)
Information and Computer Security     Hybrid Journal   (Followers: 22, SJR: 0.307, CiteScore: 1)
Information Technology & People     Hybrid Journal   (Followers: 45, SJR: 0.671, CiteScore: 2)
Innovation & Management Review     Open Access  
Interactive Technology and Smart Education     Hybrid Journal   (Followers: 12, SJR: 0.191, CiteScore: 1)
Interlending & Document Supply     Hybrid Journal   (Followers: 61)
Internet Research     Hybrid Journal   (Followers: 37, SJR: 1.645, CiteScore: 5)
Intl. J. for Lesson and Learning Studies     Hybrid Journal   (Followers: 4, SJR: 0.324, CiteScore: 1)
Intl. J. for Researcher Development     Hybrid Journal   (Followers: 10)
Intl. J. of Accounting and Information Management     Hybrid Journal   (Followers: 9, SJR: 0.275, CiteScore: 1)
Intl. J. of Bank Marketing     Hybrid Journal   (Followers: 9, SJR: 0.654, CiteScore: 3)
Intl. J. of Climate Change Strategies and Management     Hybrid Journal   (Followers: 17, SJR: 0.353, CiteScore: 1)
Intl. J. of Clothing Science and Technology     Hybrid Journal   (Followers: 8, SJR: 0.318, CiteScore: 1)
Intl. J. of Commerce and Management     Hybrid Journal   (Followers: 1)
Intl. J. of Conflict Management     Hybrid Journal   (Followers: 15, SJR: 0.362, CiteScore: 1)
Intl. J. of Contemporary Hospitality Management     Hybrid Journal   (Followers: 14, SJR: 1.452, CiteScore: 4)
Intl. J. of Culture Tourism and Hospitality Research     Hybrid Journal   (Followers: 20, SJR: 0.339, CiteScore: 1)
Intl. J. of Development Issues     Hybrid Journal   (Followers: 9, SJR: 0.139, CiteScore: 0)
Intl. J. of Disaster Resilience in the Built Environment     Hybrid Journal   (Followers: 6, SJR: 0.387, CiteScore: 1)
Intl. J. of Educational Management     Hybrid Journal   (Followers: 5, SJR: 0.559, CiteScore: 1)
Intl. J. of Emergency Services     Hybrid Journal   (Followers: 9, SJR: 0.201, CiteScore: 1)
Intl. J. of Emerging Markets     Hybrid Journal   (Followers: 3, SJR: 0.474, CiteScore: 2)
Intl. J. of Energy Sector Management     Hybrid Journal   (Followers: 2, SJR: 0.349, CiteScore: 1)
Intl. J. of Entrepreneurial Behaviour & Research     Hybrid Journal   (Followers: 5, SJR: 0.629, CiteScore: 2)
Intl. J. of Ethics and Systems     Hybrid Journal   (Followers: 3, SJR: 0.333, CiteScore: 1)
Intl. J. of Event and Festival Management     Hybrid Journal   (Followers: 7, SJR: 0.388, CiteScore: 1)
Intl. J. of Gender and Entrepreneurship     Hybrid Journal   (Followers: 6, SJR: 0.445, CiteScore: 1)
Intl. J. of Health Care Quality Assurance     Hybrid Journal   (Followers: 12, SJR: 0.358, CiteScore: 1)
Intl. J. of Health Governance     Hybrid Journal   (Followers: 26, SJR: 0.247, CiteScore: 1)
Intl. J. of Housing Markets and Analysis     Hybrid Journal   (Followers: 9, SJR: 0.211, CiteScore: 1)
Intl. J. of Human Rights in Healthcare     Hybrid Journal   (Followers: 6, SJR: 0.205, CiteScore: 0)
Intl. J. of Information and Learning Technology     Hybrid Journal   (Followers: 8, SJR: 0.226, CiteScore: 1)
Intl. J. of Innovation Science     Hybrid Journal   (Followers: 11, SJR: 0.197, CiteScore: 1)
Intl. J. of Intelligent Computing and Cybernetics     Hybrid Journal   (Followers: 3, SJR: 0.214, CiteScore: 1)
Intl. J. of Intelligent Unmanned Systems     Hybrid Journal   (Followers: 4)
Intl. J. of Islamic and Middle Eastern Finance and Management     Hybrid Journal   (Followers: 9, SJR: 0.375, CiteScore: 1)
Intl. J. of Law and Management     Hybrid Journal   (Followers: 2, SJR: 0.217, CiteScore: 1)
Intl. J. of Leadership in Public Services     Hybrid Journal   (Followers: 27)
Intl. J. of Lean Six Sigma     Hybrid Journal   (Followers: 8, SJR: 0.802, CiteScore: 3)
Intl. J. of Logistics Management     Hybrid Journal   (Followers: 10, SJR: 0.71, CiteScore: 2)
Intl. J. of Managerial Finance     Hybrid Journal   (Followers: 5, SJR: 0.203, CiteScore: 1)
Intl. J. of Managing Projects in Business     Hybrid Journal   (Followers: 2, SJR: 0.36, CiteScore: 2)
Intl. J. of Manpower     Hybrid Journal   (Followers: 2, SJR: 0.365, CiteScore: 1)
Intl. J. of Mentoring and Coaching in Education     Hybrid Journal   (Followers: 27, SJR: 0.426, CiteScore: 1)
Intl. J. of Migration, Health and Social Care     Hybrid Journal   (Followers: 12, SJR: 0.307, CiteScore: 1)
Intl. J. of Numerical Methods for Heat & Fluid Flow     Hybrid Journal   (Followers: 11, SJR: 0.697, CiteScore: 3)
Intl. J. of Operations & Production Management     Hybrid Journal   (Followers: 19, SJR: 2.052, CiteScore: 4)
Intl. J. of Organization Theory and Behavior     Hybrid Journal  
Intl. J. of Organizational Analysis     Hybrid Journal   (Followers: 3, SJR: 0.268, CiteScore: 1)
Intl. J. of Pervasive Computing and Communications     Hybrid Journal   (Followers: 3, SJR: 0.138, CiteScore: 1)
Intl. J. of Pharmaceutical and Healthcare Marketing     Hybrid Journal   (Followers: 4, SJR: 0.25, CiteScore: 1)
Intl. J. of Physical Distribution & Logistics Management     Hybrid Journal   (Followers: 11, SJR: 1.821, CiteScore: 4)
Intl. J. of Prisoner Health     Hybrid Journal   (Followers: 8, SJR: 0.303, CiteScore: 1)
Intl. J. of Productivity and Performance Management     Hybrid Journal   (Followers: 8, SJR: 0.578, CiteScore: 2)
Intl. J. of Public Sector Management     Hybrid Journal   (Followers: 32, SJR: 0.438, CiteScore: 1)
Intl. J. of Quality & Reliability Management     Hybrid Journal   (Followers: 8, SJR: 0.492, CiteScore: 2)
Intl. J. of Quality and Service Sciences     Hybrid Journal   (Followers: 2, SJR: 0.309, CiteScore: 1)
Intl. J. of Retail & Distribution Management     Hybrid Journal   (Followers: 6, SJR: 0.742, CiteScore: 3)
Intl. J. of Service Industry Management     Hybrid Journal   (Followers: 3)
Intl. J. of Social Economics     Hybrid Journal   (Followers: 5, SJR: 0.225, CiteScore: 1)
Intl. J. of Sociology and Social Policy     Hybrid Journal   (Followers: 54, SJR: 0.3, CiteScore: 1)
Intl. J. of Sports Marketing and Sponsorship     Hybrid Journal   (Followers: 1, SJR: 0.269, CiteScore: 1)
Intl. J. of Structural Integrity     Hybrid Journal   (Followers: 2, SJR: 0.228, CiteScore: 0)
Intl. J. of Sustainability in Higher Education     Hybrid Journal   (Followers: 14, SJR: 0.502, CiteScore: 2)
Intl. J. of Tourism Cities     Hybrid Journal   (Followers: 2, SJR: 0.502, CiteScore: 0)
Intl. J. of Web Information Systems     Hybrid Journal   (Followers: 4, SJR: 0.186, CiteScore: 1)
Intl. J. of Wine Business Research     Hybrid Journal   (Followers: 8, SJR: 0.562, CiteScore: 2)
Intl. J. of Workplace Health Management     Hybrid Journal   (Followers: 10, SJR: 0.303, CiteScore: 1)
Intl. Marketing Review     Hybrid Journal   (Followers: 15, SJR: 0.895, CiteScore: 3)
Irish J. of Occupational Therapy     Open Access   (Followers: 7)
ISRA Intl. J. of Islamic Finance     Open Access  
J. for Multicultural Education     Hybrid Journal   (Followers: 1, SJR: 0.237, CiteScore: 1)
J. of Accounting & Organizational Change     Hybrid Journal   (Followers: 6, SJR: 0.301, CiteScore: 1)
J. of Accounting in Emerging Economies     Hybrid Journal   (Followers: 9)
J. of Adult Protection, The     Hybrid Journal   (Followers: 16, SJR: 0.314, CiteScore: 1)
J. of Advances in Management Research     Hybrid Journal   (Followers: 2)
J. of Aggression, Conflict and Peace Research     Hybrid Journal   (Followers: 45, SJR: 0.222, CiteScore: 1)
J. of Agribusiness in Developing and Emerging Economies     Hybrid Journal   (SJR: 0.108, CiteScore: 0)
J. of Applied Accounting Research     Hybrid Journal   (Followers: 17, SJR: 0.227, CiteScore: 1)
J. of Applied Research in Higher Education     Hybrid Journal   (Followers: 49, SJR: 0.2, CiteScore: 0)
J. of Asia Business Studies     Hybrid Journal   (Followers: 2, SJR: 0.245, CiteScore: 1)
J. of Assistive Technologies     Hybrid Journal   (Followers: 20)
J. of Business & Industrial Marketing     Hybrid Journal   (Followers: 10, SJR: 0.652, CiteScore: 2)
J. of Business Strategy     Hybrid Journal   (Followers: 12, SJR: 0.333, CiteScore: 1)
J. of Capital Markets Studies     Open Access  
J. of Centrum Cathedra     Open Access  
J. of Children's Services     Hybrid Journal   (Followers: 5, SJR: 0.243, CiteScore: 1)
J. of Chinese Economic and Foreign Trade Studies     Hybrid Journal   (Followers: 1, SJR: 0.2, CiteScore: 0)
J. of Chinese Entrepreneurship     Hybrid Journal   (Followers: 4)
J. of Chinese Human Resource Management     Hybrid Journal   (Followers: 6, SJR: 0.173, CiteScore: 1)
J. of Communication Management     Hybrid Journal   (Followers: 6, SJR: 0.625, CiteScore: 1)
J. of Consumer Marketing     Hybrid Journal   (Followers: 19, SJR: 0.664, CiteScore: 2)
J. of Corporate Real Estate     Hybrid Journal   (Followers: 3, SJR: 0.368, CiteScore: 1)
J. of Criminal Psychology     Hybrid Journal   (Followers: 134, SJR: 0.268, CiteScore: 1)
J. of Criminological Research, Policy and Practice     Hybrid Journal   (Followers: 48, SJR: 0.254, CiteScore: 1)
J. of Cultural Heritage Management and Sustainable Development     Hybrid Journal   (Followers: 10, SJR: 0.257, CiteScore: 1)
J. of Defense Analytics and Logistics     Open Access  
J. of Documentation     Hybrid Journal   (Followers: 189, SJR: 0.613, CiteScore: 1)
J. of Economic and Administrative Sciences     Hybrid Journal   (Followers: 2)
J. of Economic Studies     Hybrid Journal   (Followers: 5, SJR: 0.733, CiteScore: 1)
J. of Economics, Finance and Administrative Science     Open Access   (Followers: 1, SJR: 0.217, CiteScore: 1)
J. of Educational Administration     Hybrid Journal   (Followers: 6, SJR: 1.252, CiteScore: 2)
J. of Enabling Technologies     Hybrid Journal   (Followers: 11, SJR: 0.369, CiteScore: 1)
J. of Engineering, Design and Technology     Hybrid Journal   (Followers: 16, SJR: 0.212, CiteScore: 1)
J. of Enterprise Information Management     Hybrid Journal   (Followers: 4, SJR: 0.827, CiteScore: 4)
J. of Enterprising Communities People and Places in the Global Economy     Hybrid Journal   (Followers: 1, SJR: 0.281, CiteScore: 1)
J. of Entrepreneurship and Public Policy     Hybrid Journal   (Followers: 8, SJR: 0.262, CiteScore: 1)
J. of European Industrial Training     Hybrid Journal   (Followers: 2)
J. of European Real Estate Research     Hybrid Journal   (Followers: 3, SJR: 0.268, CiteScore: 1)
J. of Facilities Management     Hybrid Journal   (Followers: 5, SJR: 0.33, CiteScore: 1)
J. of Family Business Management     Hybrid Journal   (Followers: 7)
J. of Fashion Marketing and Management     Hybrid Journal   (Followers: 12, SJR: 0.608, CiteScore: 2)

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Journal Cover
Benchmarking : An International Journal
Journal Prestige (SJR): 0.559
Citation Impact (citeScore): 2
Number of Followers: 10  
  Hybrid Journal Hybrid journal (It can contain Open Access articles)
ISSN (Print) 1463-5771
Published by Emerald Homepage  [356 journals]
  • Myanmar’s tourism
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Studies show that internet has become a major force propelling growth in tourism sector in many countries. An appropriate diffusion of the information and communication technology (ICT) services can facilitate visibility of hotels and lodges on search sites and third-party booking websites and thus influence demand. It also helps leverage the use of social media for promotion and customer acquisition purposes. Recently, Myanmar, with impressive historical world heritage sites, is witnessing a tourist boom; more hotels are opening up and achieving competitive advantage by offering free internet connectivity to guests and locating their premises in the vicinity of an ICT infrastructure. The purpose of this paper is to investigate ICT readiness to support the lodging industry in Myanmar by focusing on one sub-index of the Network Readiness Index (NRI, a term heavily used by World Economic Forum). The paper focuses on the “Network Use” component of NRI, pertaining to the effect of the “quality of the Internet connection” available to lodges, and its association with the following dimensions: customer service: the availability of ICT services to guests, such as internet connectivity and availability of ATM in the vicinity; digital marketing: the use of social media, keeping records of guests and analyzing aggregate data to extract business insights; and business-to-business online booking: the use of online booking via major third-party intermediary websites like Expedia, and Design/methodology/approach Surveys were conducted in three major touristic cities in Myanmar: Bagan, Mandalay and the capital city, Nay Pyi Taw. A total of 101 valid questionnaires were used. Survey questions were centered around the following themes: internet connection problems, digital marketing activities, and online booking directly or via third party digital intermediary. The data are presented and interpreted by descriptive statistics and regression analysis. Findings Though, Myanmar is new to internet and commercial use of ICT, the awareness of the importance of leveraging social media and online booking for business development is surprisingly high in the lodging sector. On average, about 80 percent of surveyed hotels are present on the WWW through a dedicated hotel website. However, most websites lack an online booking capability. As a result, and due to a global trend, online booking through third-party intermediaries has become the dominant option for hotel booking arrangements in Myanmar. Agoda, founded in Bangkok in 2002, was found to be the number one choice for online booking intermediary in Myanmar, followed by Analysis of the logistic regression revealed that it was highly likely that areas around ATMs have better internet connectivity. As expected, it was also found that it is very unlikely that hotels reporting a problem in internet connectivity will be able to provide internet service to their guests. Despite the presence of problems in internet connectivity in Mandalay and Bagan cities, located away from the capital; most hotels in these cities resort to leveraging social media for promotion and customer/guest development. The analysis also revealed that cities located away from the capital are more aggressive in leverage online third-booking intermediaries. Research limitations/implications While researchers were hoping for a higher participation rate in the survey, especially in the city of Mandalay, data collection was challenging, a number of hotels/lodges denied participation. This may have some implications on the generalization of results. However, over 70 and 45 percent of hotels/lodges in the capital city and the ancient city of Bagan, respectively, had participated in the survey. Practical implications Tourism has a great potential for growth in Myanmar. This research recommends ways to achieve and sustain competitive advantage for the lodging sector, which is vital for tourism. Originality/value Though a considerable research exists on tourism and the recent advances of the ICT sector in Myanmar, the country’s readiness for the actual usage of the internet for the development of tourism has not been specifically addressed. This paper explores this with compelling research findings useful for policy makers as well as players in the tourism sector.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-02-15T12:01:52Z
      DOI: 10.1108/BIJ-07-2017-0200
  • Ranking the barriers of sustainable textile and apparel supply chains
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Textile and Apparel (T&A) sector significantly influences socio-economic and environmental dimensions of the sustainability. The purpose of this paper is proposed to establish the interrelationship among the critical barriers to the sustainable development of T&A supply chains by using a multi-criteria decision-making approach and to obtain a ranking of the barriers. Design/methodology/approach In the present investigation through literature review and from expert opinions, 14 significant challenges to the sustainable growth of T&A sector have identified. For establishing the interrelationship and for developing a structural model of the identified challenges, interpretive structural modelling (ISM) methodology is employed. Findings The results of the investigation revealed that lack of effective governmental policies (B8), poor infrastructure (B4), lack of effective level of integration (B6), low foreign investment (B13) and demonetization (B12) are the top most significant challenges. Research limitations/implications The model development based on the expert inputs from the industry and academia, these inputs could be biased influencing the accuracy of the model. Also, inclusion more factors for the analysis will improve the reliability of the model. Originality/value This research is intended to guide the policy and decision makers for improving overall the growth of the T&A supply chain.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-02-15T11:54:23Z
      DOI: 10.1108/BIJ-12-2017-0340
  • Identifying the best practices in green operations strategy of hospitals
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to identify the best practices in the green operations strategy of hospitals. Design/methodology/approach A total of 25 cases from all over the world were investigated. The source of data was the annual sustainability reports that were retrieved from Global Reporting Initiative (GRI) database. The present research adopted the benchmarking method and the quantitative content analysis of sustainability reports. Then, the indicative models of best practices were developed by using two analysis approaches; within cluster analysis and across clusters analysis. Findings This study found four major taxonomies of green operation strategy in hospitals. The significant strategic groups were resources/waste management; electrical power management; non-hazardous waste management; and emissions/resources management. Indicative models for the relationship between actions and key green performance indicators were developed in the two stages of the analysis. Originality/value The best practices of green operations strategies in hospitals have not so far been investigated. Countries around the world should obey the new regulations for their environmental footprint; if they do, it will exert pressure on all sectors and organizations at all levels to take immediate steps to measure and improve their environmental performance.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-02-15T11:43:03Z
      DOI: 10.1108/BIJ-09-2017-0242
  • Modified total interpretive structural modelling (TISM) of asymmetric
           motives and its drivers in Indian bilateral CBJV
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to examine the elements of asymmetric motives, i.e., initial cross-border joint venture (CBJV) conditions and relative partner characteristics in emerging nations. The two main objectives of the present research are to identify the elements affecting asymmetric motives in Indian bilateral CBJV and to construct modified total interpretive structural modelling (TISM) for the identified elements of asymmetric motives. Design/methodology/approach For the current study, the qualitative technique named total interpretive structural modelling was used. The TISM (Sushil, 2012) is a novel extension of interpretive structural modelling (ISM) where ISM helps to understand the “what” and “how” of research (Warfield, 1974) and TISM answers the third question, i.e., “why” in the form of TISM; further checks for the correctness of TISM are given in Sushil (2016). TISM provides a hierarchical model of the elements selected for study and the interpretation of each element by iterative process and also a digraph that systematically depicts the relationship among various elements. TISM is an innovative modelling technique used by researchers in varied fields (Srivastava and Sushil, 2013; Wasuja et al., 2012; Nasim, 2011; Prasad and Suri, 2011). Steps involved in TISM are shown in Figure 1. It uses reachability matrix and partitioning of elements similar to ISM. Also, along with traditional TISM, the modified TISM process was also used where both paired comparisons and transitivity checks were done simultaneously which helped in minimising the redundant comparisons being made in the original process. Furthermore, for identifying the elements of study, SDC Platinum database was used, which was taken from research papers of major journals namely British Journal of Management, Administrative Science Quarterly, Strategic Management Journal, Management Science, Academy of Management Journal and Organization Science (Schilling, 2009). The database included all joint ventures that were formed in India, having India as one of the partner firms during fiscal year April 2000 and March 2010. From these, 361 CBJVs and 76 domestic joint ventures were identified. Although 54 CBJVs were excluded from these, a total number of 307 CBJVs were studied in the current research. Among these 307 CBJVs, 201 were from super-advanced nations (G7), 40 CBJVs from developing nations and 66 CBJVs from other developed nations. As 65 per cent of the CBJVs came from G7 nations (France, Italy, Japan, Canada, Germany, USA and UK), in the current study, we tried to examine Indian CBJVs with G7 partners only for a period of ten years as mentioned above. Findings The results of the study indicate that asymmetric motives are directly affected by critical activity alignment and interdependency. Thus, we can conclude that critical activity alignment of partners in CBJV is an antecedent of CBJV motive and thereby minimises the number of asymmetric motives. Bottom level variables such as culture difference and relative capital structure are considered as strong drivers of asymmetric motives. Diversification, resource heterogeneity and inter-partner conflict are middle level elements. Effect of these elements on asymmetric motives can only be improved and enhanced when improvement in bottom level variables is found. It has been believed that as the relative capital structure among firm increases, CBJVs’ asymmetric motives also increase, the reason being that as the difference in capital structure occurs, gradual change in bargaining power will also occur. Originality/value TISM used in the present study provides valuable insights into the interrelationship between identified elements through a systematic framework. The methodology of TISM used has its implications for researchers, academicians as well for practitioners. Further study also examines driver-dependent relationship among elements of interest, i.e., relative partner characteristics and initial CBJV conditions by using MICMAC analysis, which can be viewed as a significant step in research related to bilateral CBJV.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-02-13T08:52:42Z
      DOI: 10.1108/BIJ-01-2018-0020
  • Benchmarking of factors influencing adoption of innovation in software
           product SMEs
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to investigate the factors influencing small and medium enterprises’ (SMEs) adoption of innovation approaches. Design/methodology/approach The methodology involves two steps. First, all the variables relevant to the adoption of innovation in SMEs are identified. Subsequently, primary data are gathered from decision makers of 213 SMEs, and a multinomial logistic regression analysis is performed. Findings The results indicate that SMEs adopt both open innovation and closed innovation approaches. The firm-level factors such as firm age, firm size, education qualification, work experience and culture, and external factors such as customers, competition, technological advances and ecosystem influence adoption of open innovation approach compared to closed innovation approach. Factors such as culture among firm-level factors and competition among external factors influence the adoption of closed innovation approach. Practical implications The study helps the managers or the decision makers of the SMEs to know the suitable factors influencing the firm to adopt innovation which could potentially help the firms in their business strategy. Originality/value The study explores the adoption of innovation approaches of SMEs in emerging economies. The outcomes of this research have far-reaching implications for theory and practitioners in emerging economies.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-02-13T08:33:23Z
      DOI: 10.1108/BIJ-05-2018-0127
  • An analysis of a structured benchmarking project
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to investigate a benchmarking project carried out by the Dubai Electricity and Water Authority (DEWA) as part of a structured benchmarking initiative. The project was based on the TRADE benchmarking methodology and this paper examines the tools, activities and outcomes that relate to each stage of the adopted methodology. Design/methodology/approach This study is based on case study methodology. Data were collected from various sources including analysis of project reports written by DEWA’s benchmarking team reporting on their activities during the project. Data were also collected from four project presentations given at different stages of the project. In addition, the research team held three meetings with the DEWA benchmarking team at different stages of the benchmarking project. Findings The results show the key challenges and successes faced during each stage of the benchmarking project. It indicates the actions taken to overcome the challenges and the role played by internal and external stakeholders in facilitating the success of the benchmarking project. Practical implications The study presents information that would guide organisations that wish to carry out a benchmarking project – and particularly those implementing benchmarking for the first time. The study provides a summary of the key lessons learnt by DEWA’s benchmarking team as a guide for other organisations. Originality/value Academic research has not adequately examined and analysed the stage-by-stage elements of a benchmarking project from the perspective of the implementing organisation. This study addresses this gap by detailing and analysing the experiences of a benchmarking project by tracking the stage-by-stage activities of the benchmarking team.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-02-12T08:59:14Z
      DOI: 10.1108/BIJ-02-2018-0032
  • The adoption of soft skills in supply chain and understanding their
           current role in supply chain management skills agenda
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose With supply chains expanding in scope and scale globally, the academic literature underlined the increasing role and importance of soft skills. Traditionally, the supply chain literature geared towards hard skills including functional and technical skill sets with limited discussion on soft skills. Therefore, the purpose of this paper is to assess and explore the soft skills demand in supply chain management arena. Design/methodology/approach This study has utilised a mixed methods study in two phases, with the first stage including a questionnaire distributed to 120 supply chain employees in the UK, followed by six interviews with supply chain experts in the UK. Findings The results suggest that soft skills, especially behavioural skills such as communication, planning, initiative and negotiation, were seen to be more important when compared to decision making, negotiation and management skills. The findings indicate that the changing supply chain scope encourages the requisition and development of different supply chain soft skills with varied levels of emphasis in relation to 15 soft skills identified in the literature. Research limitations/implications This study employs a mixed-method approach to establish the perceived importance of soft skills in the UK supply chains. This limits the generalisability of the results to other contextual settings. Practical implications This paper presents soft skills impact upon the supply chain. Specific soft skills are critical to supply chain employees compared to others (e.g. behavioural and people management skills), which may lead to articulation of supply chain soft skills training initiatives. Originality/value This paper contributes to the soft skills discussion in the supply chain context and discusses the role of soft skills. Topical gaps in the literature are identified as areas for future research. The findings have generated additional supply chain skills to the academic literature as well as provided an understanding of the weighting of soft skills in terms of their importance and application to industry needs.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-02-12T08:53:34Z
      DOI: 10.1108/BIJ-05-2018-0118
  • To investigate the determinants of cloud computing adoption in the
           manufacturing micro, small and medium enterprises
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to identify the critical factors influencing the cloud computing adoption (CCA) in the manufacturing micro, small and medium enterprises (MSMEs) by employing a decision-making trial and evaluation laboratory (DEMATEL) methodology. Design/methodology/approach Through literature review and expert opinions, 30 significant factors were identified, and then a DEMATEL approach was applied for exploring the cause–effect relationship between the factors. Findings The results of study highlighted that five factors, namely, “hardware scalability and standardisation”, “cost (subscription fees, maintenance cost and implementation cost (CS1)”, “innovation”, “installation and up gradation (CS28)”, and “quality of service” were the most significant factors influencing the CCA in the case sector. Research limitations/implications The DEMATEL model was developed by considering expert inputs, and these inputs could be biased which can influence the reliability of the model. This study guides the organisational managers, cloud service providers and governmental organisations in formulating the new policies/strategies or modifying the existing ones for the effective CCA in the case sector. Originality/value For the first time. interdependency between the critical factors influencing CCA was discussed by employing the DEMATEL approach in the Indian manufacturing MSMEs context.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-02-12T08:51:50Z
      DOI: 10.1108/BIJ-03-2018-0060
  • Collaboration quality assessment for sustainable supply chains:
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to propose an instrument to evaluate the collaboration quality of sustainable supply chains by considering collaboration behaviour and sustainability factors. Design/methodology/approach The proposed model integrates Quality Function Deployment (QFD), Fuzzy Analytical Network Process (FANP) and Data Envelopment Analysis (DEA) to assess the efficiency score of each stakeholder involved. A case of a sugar company in Indonesia was analysed as the illustration of the application of the model. Findings The integrated QFD-FANP-DEA method enables to incorporate collaboration behaviour and sustainability factors in a single assessment model. The results of the case study showed the benchmarking results associated with the performance variance of stakeholders and the number of samples. Research limitations/implications Future research could consider other DEA approaches, extend the research by simulating a different number of scenarios and evaluating the improvement/deterioration, and expand the scope of collaboration. Practical implications Each stakeholder will be able to obtain the collaboration assessment results, and the improvements suggested by the model. Social implications Smallholders and farmers will be able to increase their benefits by using the existing resources. Originality/value This paper provides a methodological contribution by introducing new collaboration quality assessment methods that can accommodate any variance in multi-stakeholders, involve qualitative and quantitative measurements, and benefit all stakeholders.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-02-08T12:28:43Z
      DOI: 10.1108/BIJ-03-2018-0070
  • Building sustainability and innovation in organizations
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to present the results of a systematic literature review on innovation and sustainability. To accomplish this aim, a systematic analysis of the literature in the Scopus database was carried out for articles with the terms “innovation” and “sustainability” in their titles. Once identified, articles were analyzed in three ways: the ten most-cited articles; the ten most-cited literature reviews; and the most recent articles. Sustainable development is the central theme of the articles studied. Sustainable development is influenced by the ways that sustainability is measured within the network of which the organizations are a part, including adequate systems, and is mediated by compatible behaviors. Encouraging green innovation is an environmental commitment and managerial concern driven by customer pressure, environmental regulations and cost reductions. Suppliers and customers can contribute or benefit from the value created. Design/methodology/approach This study was a Systematic literature review. The search terms “Innov * AND sustain *” were defined for the titles of the articles. The analysis was divided into three categories: the ten most-cited articles (without a year filter to form an idea of the impact of the main research in the field); the ten most-cited reviews (these were only filtered from 2009 to 2018); and the 10 most recent articles (all of the articles found were from the year 2018). Findings The main findings of this study were that network action, mobilization of relevant stakeholders, reinvention of the business model, redefinition with multiple values and a sustainable strategic scope are the mechanisms that effectively contribute to promoting the link between innovation and sustainability in organizations. Sustainable development is the central theme of the articles studied. Sustainable development is influenced by the ways that sustainability is measured within the network of which the organizations are a part of, including adequate systems, and is mediated by compatible behaviors. Originality/value This study contributes to the literature by providing perspectives for future studies that may contribute to the sustainable development of organizations. Sustainable development is strongly influenced by the ways that sustainability is measured within the network of which the organizations are part, including appropriate systems, and is mediated by compatible behaviors.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-02-08T12:22:23Z
      DOI: 10.1108/BIJ-08-2018-0254
  • A study on the influence of factors associated with organizational
           readiness for change in healthcare organizations using TISM
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to identify, analyze and develop a model to measure the interactions among different factors of organizational readiness for change in service sector specific to healthcare organization. The total interpretive structural modeling (TISM)-based readiness for change is to build a theoretical framework to understand the mutual interactions among the factors and to identify the driving and dependence power of these factors. Design/methodology/approach TISM is used to identify factors that contribute to analyze the readiness state before starting a change implementation process in healthcare. Matrice d’Impacts croises-multiplication applique´ a classement analysis is used to find the driving and dependent factors of change in healthcare. Findings This paper identified 12 factors of readiness for change from literature review followed by expert interview to understand the inner connection of factors and study inner relationships. The result says that state of affairs, recent trends in healthcare sector, technology advancement and interdependence among departments are key factors for readiness of change. Research limitations/implications This research mainly focused on readiness factors for change in the healthcare sector. Practical implications This study will be useful for researcher and practitioners to understand the readiness factors for change. Originality/value In this research work, TISM-based readiness for the change framework structural model has been proposed for healthcare organizations which is a new effort in the area of organizational change management in this sector.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-02-04T01:33:46Z
      DOI: 10.1108/BIJ-06-2018-0161
  • Revisiting green packaging from a cost perspective
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to explore green packaging from the process dimension. Specifically, it focuses on understanding the behavior of costs associated with installing green packaging infrastructure. Design/methodology/approach The study used system dynamics to design the model. The model was tested on three industries employed in manufacturing glass bottles to generalize the result. Findings The study concludes that cost of remanufacturing which initially is higher because of recollection phases and reverse logistics costs eventually becomes lower than new manufacturing as soon as system achieves stability and continues to follow the same trend over the period of time. Practical implications The study put forwards an explanation to the concerns of manufacturers who were unwilling to install green packaging or remanufacturing infrastructure into their operations because of several cost- and risk-related dilemmas. Originality/value The study extends the academic literature by answering the queries raised by Kassaye and Holloway (2015).
      Citation: Benchmarking: An International Journal
      PubDate: 2019-02-04T01:30:47Z
      DOI: 10.1108/BIJ-04-2018-0099
  • Identification and evaluation of determinants of competitiveness in the
           Indian auto-component industry
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to identify dimensions of competitiveness, factors affecting the competitiveness and building the framework of competitiveness for the Indian auto-component industry and further develop and validate a survey instrument based on the identified factors. Design/methodology/approach Dimensions of competitiveness and factors affecting it are extracted out after extensive literature review. A theoretical framework is developed using these factors. A survey instrument is developed based on the theoretical framework and validated through a pilot survey. Findings In total, 30 variables are found to be reliable in establishing the potential indicators of competitiveness. There are three significant contributions to the theory of competitiveness. It provides a theoretical framework of competitiveness to address the current market conditions of volatility. Second, it incorporates the dimensions like supply chain management, presence of global value chains and employee empowerment. Third, it clearly identifies the dimensions of competitiveness relevant in current context, like ethical behavior of firms, protection of intellectual property and innovation. Practical implications The proposed approach provides a good basis for assessing the competitive performance of the companies. This can help researchers and practitioners in deciding how to improve the competitiveness of a company. Originality/value The research proposes a theoretical framework for measuring the competitiveness of firms from a specific industry. This study indicates the factors affecting the competitiveness of Indian auto-component industry. The findings can be useful for both researchers and practitioners.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-29T11:35:13Z
      DOI: 10.1108/BIJ-09-2017-0260
  • Key ingredients for evaluating Industry 4.0 readiness for organizations: a
           literature review
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Industry 4.0 is the present trend in automation and data exchange in organizations. However, till today, there is no generic and common understanding in terms of assessing the Industry 4.0 readiness for organizations. The purpose of this paper is to identify the key ingredients for assessing Industry 4.0 readiness for organizations, the interrelationships that exist between these readiness factors and how future research should proceed given the research findings. Design/methodology/approach A systematic literature review (SLR) methodology of Tranfield et al. (2003) was employed to ensure the replicability and transparency of the review process. Altogether, 68 articles were identified for the final thematic analysis. Findings The SLR results generated six broad themes of readiness factors. The interrelationship mechanism between these factors was identified. In addition, 17 research propositions were elucidated. Research limitations/implications Being the first literature review on assessing Industry 4.0 readiness for organizations, it finds 17 research propositions which will give the future researchers a guideline for further research in Industry 4.0. Practical implications Although Industry 4.0 is the buzzword, very few organizations understand the concept in detail. This paper will help the organizations to identify the factors which they have to asses critically before implementing Industry 4.0 in an organization. Originality/value Nevertheless, there has been a lot of research on Industry 4.0; this is the first systematic literature to identify the key ingredients for assessing Industry 4.0 readiness for organizations.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-29T11:30:27Z
      DOI: 10.1108/BIJ-09-2018-0284
  • Measuring of job satisfaction: the use of quality of work life factors
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Banking industry forms a part of financial services that has emerged itself as the most important source for India’s economic growth. Job satisfaction of employees is one of the important pre-requisites to ensure smooth functioning of banks. The purpose of this paper is to explore the association of job satisfaction with the quality of work life factors of bank employees (n=300), followed by the essential influential relationship of these concepts with socio-demographic characteristics, thereby, proving its own distinct contribution to the subsist body of literature. Design/methodology/approach This study has considered five private sector banks in India and has used the technique of multi-stage sampling to collect primary data. The respondents from different cadres, namely, executive, associate and manager involved in customer-oriented interactions participated in this survey. The analysis has been conducted by applying descriptive statistics, regression analysis (impact of the quality of work life factors on job satisfaction) and χ2 statistics (association of the quality of work life and job satisfaction with socio-demographic variables). The results have been compared with the Herzberg Theory of Job Satisfaction. Findings The results of the study show the presence of variance (R2 61.40 percent) in job satisfaction as explained by the quality of work life constructs. The unconducive work environment has confirmed negative association with job satisfaction. The study foresees to contribute useful information to the top management level in the organizations to enhance employees’ overall job satisfaction. Research limitations/implications The opaqueness with which the Indian banking industry has its roots and existence in India, the present study clearly has limits: the small size of the sample and the study considered only private sector banks. Practical implications A planned approach at organizational and individual level is highly recommended. The bank management must realize the importance of their devoted staff by giving them quality work environment. The initiatives like regular exercise routines can be adopted to reduce stress. Some respondents expressed the need for intercity branch associations, which can help them to solve common problems, better learning opportunities with an informal atmosphere along with other training sessions organized formally. Originality/value The paper gives a theoretical explanation of the quality of work life and job satisfaction factors in the Indian private banks falling under the umbrella of Indian banking industry with respect to the employees of private sector banks.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-28T10:20:47Z
      DOI: 10.1108/BIJ-06-2018-0155
  • Improving customer satisfaction of a healthcare facility: reading the
           customers’ needs
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Customer satisfaction refers to the extent to which customers are happy and satisfied with the products and services provided by a business. The purpose of this paper is twofold: first, to integrate lean tools in the analysis of customer satisfaction and, second, to examine its implications for research and practice. Design/methodology/approach The author proposes the combination of three lean tools in order to design a service quality system that has customer expectations (CEs) as the first input. These tools are quality function deployment (QFD), Hoshin Kanri planning process (HKPP) and benchmarking. The author uses a case study to show the functionality of these tools and the final design of a service quality system for a medical center. Findings Interaction between the service provider and the customer is the primary core activity for service-oriented businesses of different natures. A key relationship between trust in service quality and customer satisfaction cannot be ignored in interpersonal-based service encounters. However, there is a gap in the literature in terms of standardized lean-based procedures or methodologies that lead to improved customer satisfaction that are based directly on CEs. Research limitations/implications Given the variety of the population, the authors developed several methodologies to standardize the customer responses. Using several total quality management tools, the standardization allows the authors to separate the different CEs. The gathering of customers’ expectations (voice of the customers) allows the companies to focus on the real problems expressed by the users of the service, increasing their loyalty and, most importantly in the field under study, the customer’s satisfaction with the service received. Practical implications For practitioners, this study helps with the use of lean tools such as QFD, benchmarking and HKPP and attempts to bridge such a gap with an evidence-based real case. Social implications With the incorporation of all the customer needs, additional elements must be considered in the design of new services. Availability for all and sustainability play an important part of the CEs. Originality/value This paper presents a real application of QFD and Hoshin Kanri and how they may help the service organizations with future development.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-28T10:18:00Z
      DOI: 10.1108/BIJ-01-2017-0007
  • An empirical study on productivity analysis of Indian leather industry
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose It is essential to track the development of resource and pollution intensive industries such as textile, leather, pharmaceutical, etc., under burgeoning pressure of environmental compliance. Therefore, the purpose of this paper is to analyze the progress of Indian leather industry in terms of individual factors and total factor productivity. Design/methodology/approach This study applies and examines the various concepts of productivity such as labor productivity, capital productivity, material productivity and energy productivity. Further, it assesses and compares the performance of Indian leather industry in Tamil Nadu (TN), West Bengal (WB) and Uttar Pradesh (UP) based on productivity analysis, spatial variations determinants in productivity and technology closeness ratio. Findings The findings suggest that as per the productivity analysis, WB leather clusters have performed remarkably better in terms of partial factor productivity and technical efficiency (TE), followed by TN and UP. This can be attributed to shifting of leather cluster of WB to a state-of art leather complex with many avenues for resource conservation. Further, the findings reveal that the firm size and partial factor productivities have significant positive correlation with TE which supports technological theory of the firm. Practical implications The results of this study can be useful for the policy makers associated with the Indian leather industry especially to design interventions to support capacity building at individual firm level as well as cluster level to enhance the efficiency and productivity of overall industry. Social implications The findings also support the resource dependence theory of firm according to which the larger size firms should reflect on resource conservation practices, for instance the concept of prevention is better than cure based upon 3R (reduce, recycle and reuse) principles. Originality/value The paper gives an explanation of the productivity in the leather industry in terms of its factor productivity and TE.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-28T10:04:16Z
      DOI: 10.1108/BIJ-06-2018-0156
  • Optimization of inventory policies of food grain distribution stage in
           public distribution system
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to model the distribution stage of the public distribution system (PDS) and optimize the inventory policy during this stage of the PDS to address some of the inefficiencies present in the system. This study models this supply chain as a multistage supply chain consisting of storage depots, issue centers, fair price shops and card holders. Design/methodology/approach A two-stage modeling approach is used to model the distribution stage in the PDS. In the first stage, the authors developed a simulation model for periodic review-based stock policy with appropriate assumptions. This helped minimize the total supply chain cost (TSCC). The TSCC consists of three cost elements, namely, ordering cost, holding cost and shortage cost. These three cost elements, in turn, depend on inventory policy parameters, such as review periods and base stock levels, at various echelons. In the second stage, a Genetic Algorithm based optimization approach was used. Findings A set of optimal policy parameters was identified. It is observed that base stock levels at issue centers are higher as compared to those in the FPS and the TSCC is less in scenario, when backorder cost is equal to the holding cost. Practical implications Present study will be useful to policy makers in improving PDS performance. This optimization of inventory policies helps actors in the PDS supply chain to choose appropriate policy parameters in the present inventory policy so as to reduce the overall distribution cost. Originality/value Unlike the previous researchers who examined the PDS from the social security perspective and tried to address specific problems to improve functioning of the PDS, this study looked at the problem as a supply chain-related problem and optimized the inventory parameters in one of the subsets of the PDS supply chain.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-28T09:58:16Z
      DOI: 10.1108/BIJ-01-2018-0001
  • Self-efficacy and workplace well-being: moderating role of sustainability
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose How psychological variables especially self-efficacy plays significant role to attain workplace well-being is yet to be explained. The extant literature calls for further research works in the field of sustainability practices to bridge the gap between self-efficacy and workplace well-being. The purpose of this paper is to extend the literature of workplace well-being while scientifically examining the moderating role of sustainability practices. Design/methodology/approach The study collected data from 527 full-time executives of Indian public and private manufacturing industries. The authors performed moderated regression analysis through a series of hierarchical models to test the hypotheses of the study. Findings The result indicates positive relationship between self-efficacy and workplace well-being. Furthermore, the result suggests that the relationship between self-efficacy and workplace well-being was stronger among executives with high level of sustainability practices and vice versa. Research limitations/implications The cross-sectional sample of executives employed in Indian manufacturing organizations limits the generalizability of the findings. Practical implications HR functionaries and senior management may benefit by closely examining their sustainability practices along with their employees perceived ability to address workplace well-being. Originality/value The study contributes to extend the literature on self-efficacy and workplace well-being. This research work is one of the first few studies to examine the moderating effect of sustainability practices.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-28T09:28:34Z
      DOI: 10.1108/BIJ-07-2018-0219
  • A review of machine efficiency in mass customization
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to address the gap between definition and practical aspects of production efficiency in mass customization (MC). The paper summarizes all major issues impacting efficiency in MC. Also, the paper reviews metrics, relationship between various parameters and provides a best practices benchmark toolkit to achieve higher machine efficiencies. Design/methodology/approach The paper identified and categorized multiple challenges impacting machine efficiency in MC through a literature review spanning over three decades, and also ranked the identified issue-based parameters. Top issues were found varying across different types of industries identified through the review. Metrics pertaining to efficiency and degree of MC are reviewed in the paper. A chronological review of issues is presented, and a chain diagram is built in the paper. Toolkit of best practices created with solution strategies and tools are summarized through the review. Findings The paper found that MC reasonably impacts machine efficiency which needs to be addressed. Major issues through literature review-based ranking are uncovered, and worldwide research trend and comparison are presented. Active research in this area is observed to be at its peak since 2010. The extensive use of strategies and benchmark toolkit for improving efficiency are summarized. Research limitations/implications Ranking of issues has been done through a literature review; hence, there can be skewness depending on the frequency of issues researched by various authors in various areas of industries. Practical implications This paper is useful for manufacturing managers and companies willing to increase the size of their product portfolio and choices within their available resources without compromising machine efficiencies and, thereby, the cost. The identified issues help in providing a comprehensive issue list to the academia. Originality/value This paper describes what is believed to be the first study that explicitly examines the issues faced in achieving machine efficiency while manufacturing in an MC environment.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-28T09:16:35Z
      DOI: 10.1108/BIJ-05-2018-0120
  • Detection of cost leaders using non-central principal component analysis
           and data envelopment analysis
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to express the strategic positioning of a firm among its rivals based on an overall analysis. The proposed model uses data envelopment analysis (DEA) to determine the indexes due to cost leadership and differentiation. The model can be useful to identify the true cost leaders and those who are stuck in the middle. This work suggests the way how the strategic position can be explored from the consumption of resources (unlike the prevalent models like Banker et al., 2014). Design/methodology/approach Depending on the previous surveys, two inputs (spending per student and percentage of non-poor income group) and two outputs (average scores attained by students in science group and in language group in six private schools, located within the outskirt of Durgapur) were analyzed. Findings The classification made on the basis of the result of the proposed model reveals that out of the six schools (A, B, C, D, E and F), A, E and F occupy a strong position in this context, whereas B can be an example of stuck in the middle scenario. It not only has to reduce cost by 30 percent but also improve the differentiation index by 140 percent. C and D are lagging behind as they do not have enough differentiating qualities. Research limitations/implications Only six schools were taken for the analysis. Second, the input and output vectors had to be non-negative. In case of a negative input (output) set, separate treatment must be applied to them before the application of non-central PCA. Any decision-making unit producing an output of 0 will prohibit the use of the non-central PCA. Practical implications The extant study provides the indices to measure cost leadership and differentiation strategies for the classification as per the generic strategies. A firm which is lagging behind can adjust its consumption to remain successful. Social implications According to Hillman and Jenkner (2002), the developing countries lack the willingness of a primary school to impart education to children. The current study is used to explore whether any private primary school has the same goal or not. They also pointed out the possible future consequences while stating that the cost of educating children from the poorer section might be outweighed by the cost of not educating them and adults lacking basic skills had greater difficulty in finding well-paying jobs to escape poverty. So it is important to understand the role of a private primary school to offer seats to underprivileged students for educating them. The intention of six private primary schools toward educating the population of the small area within Durgapur is analyzed in this study, The study revealed that few schools spend more to serve the students belonging to upper classes to remain successful, whereas few schools as a differentiator make conscious attempts for providing services to poorer sections in an economical manner like a cost leader. Originality/value The extant research aims to formulate the determining methods of identifying strategic groups (proposed by Hunt, 1983) to make a parity between business definition view and strategic type concepts. The model can assess the rivals within an industry to explore the true cost leaders and those who are stuck in the middle using DEA. There are not enough kinds of literature which could effectively measure them.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-28T09:10:14Z
      DOI: 10.1108/BIJ-12-2017-0335
  • Lean Six Sigma in the power sector: frog into prince
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Lean Six Sigma is a most widely used technique in quality management. In manufacturing and service industries, this technique is used for process excellence. In the power sector, there has been hardly any study on the usage of LSS. Can LSS transform the ailing power sector organization from frog into princes' The purpose of this paper is to explore LSS impact on the power sector. Design/methodology/approach A multiple case study approach is followed. Five cases, one each from the generation, the transmission and three from distribution companies are studied based on the rationale of theoretical sampling. Findings LSS is an important methodology that can be used in generation, transmission and distribution of electricity energy to drive out inefficiency and improve customer satisfaction, profits, etc. In addition, the success stories of all five cases suggest the sustainable economic benefit to the organization due to the implementation of LSS. Research limitations/implications This study intends to make an academic contribution to the pertinence of LSS in the power sector. The multiple case study approach is used on a theoretical sample of power utilities in India. This study will provide the theoretical contribution for LSS. In addition, this study will help the practitioner and managers to effectively implement LSS, especially in the power sector. Practical implications This study can be used by power sector organizations to implement LSS. A special section on implication for practice is added so that organization can make use of it while implementing LSS in the power sector. Originality/value Power is one of the most important infrastructures for the development of a country. In a developing country, the power sector is ailing; the application of LSS can transform the power sector by driving out inefficiency, waste and variation. It will not only prove to be a boon to utilities, but it will also help the customer and society at large. Consequently, it will help in reducing the power tariff, which in turn will make power financially accessible to all categories of consumers. In addition, the private investment in this sector will also improve, if power sectors appeal, to financiers as an efficient organization, compared to loss-making one organization, at present.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-28T09:04:53Z
      DOI: 10.1108/BIJ-10-2017-0276
  • Modelling and analysis of barriers affecting the implementation of lean
           green agile manufacturing system (LGAMS)
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Many types of research have already investigated the lean, green or agile manufacturing systems in a discrete manner or as combinations of two of them. In today’s competitive scenario, if industry wants to perpetuate its name in the market, then it has to supervene proper thinking and smart approach. Therefore, the combination of lean, green and agile manufacturing systems can provide better and beneficial results. The purpose of this paper is to discern the barriers to the combined lean green agile manufacturing system (LGAMS), understand their interdependence and develop a framework to enhance LGAMS by using total interpretive structural modeling (TISM) and MICMAC (Matriced’ Impacts Croise’s Multiplication Appliquée a UN Classement) Analysis. Design/methodology/approach This paper uses TISM methodology and MICMAC analysis to deduce the interrelationships between the barriers and rank them accordingly. A total of 13 barriers have been identified through extensive literature review and discussion with experts. Findings An integrated LGAMS has been presented that balances the lean, green and agile paradigms and can help supply chains become more efficient, streamlined and sustainable. Barriers are identified while referring to all three strategies to showcase the clear relevance. TISM models the barriers in different levels showcasing direct and important transitive relations. Further, MICMAC analysis distributes the barriers in four clusters in accordance with their driving and dependence power. Research limitations/implications The inferences have been drawn from a model developed on the basis of inputs from a small fraction of the industry and academia and may show variations when considering the whole industry. Practical implications The outcome of this research can contribute to bringing the change to the manufacturing systems used in most developing nations. Also, top managers considering adoption of LGAMS can be cautious of the most influential barriers. Originality/value A TISM-based model of the barriers to an integrated LGAMS has been proposed with evaluation of the influence of the barriers.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-28T09:00:54Z
      DOI: 10.1108/BIJ-09-2017-0245
  • Benchmarking the strategic roles of the project management office (PMO)
           when developing business ecosystems
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Projects are an inherent part of implementing strategies. Still, the challenge is to connect a long-term strategy for larger ecosystem development to the individual projects being undertaken. The purpose of this paper is to test the ability of seven project management office (PMO) roles to achieve strategic planning in large society development public organisations in the United Arab Emirates (UAE). Design/methodology/approach The questionnaire survey that was employed for data collected from 450 project members in 19 project-based public organisations having PMO unit had a response rate of 60 per cent. The received data analysed quantitatively by using multiple regression. Findings The survey data revealed that PMO enhanced the achievement of the strategic plan for better development of the business ecosystem. The analysis outputs, as expected, have indicated that 95 per cent of the targeted organisations established their own PMO for developing business ecosystem. Research limitations/implications Despite there are PMOs hosted by private organisations, the study is limited to the PMO within the context of the government and semi-government organisations in the UAE. Practical implications These findings further utilised in developing the conceptual PMO model that would be flexible to be applied to similar project management methodology in various business settings, as well as pave the way for further scholarly investigations. Originality/value This work is both exploratory and causal study, which concentrates on investigating the effectiveness of seven proposed PMO roles (as independent variables) in carrying out the strategic plan (as the dependent variable) of the public-sector organisations in the UAE for the development of business ecosystem.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-28T08:45:10Z
      DOI: 10.1108/BIJ-03-2018-0058
  • Antecedents, mediators and consequences of sustainable operations
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to propose a framework for analyzing the relationships between the antecedent factors, mediators and consequences of sustainable operations (SO), which can be applied for empirical studies in the manufacturing industry. Design/methodology/approach Based on the importance of identifying the determinants of SO, a qualitative and exploratory research was developed through an extensive review of the literature. Findings The main theoretical contribution of this research on organizational studies is the SO analysis proposition framework, which allows the elaboration of scales, based on observable variables of each factor, as well as evaluating the influence intensity of the relations between the constructs. Research limitations/implications The proposed framework of this research was developed to analyze companies of the manufacturing industry. In order to use the proposed framework in other industries (commerce, services), it will be necessary to make adaptations and adjustments on the observable variables and constructs. Originality/value The paper has an important theoretical value in proposing scales for the SO factors and can be useful for future quantitative approach and surveys. Consequently, the researcher will be able to evaluate the scales of the factors and the intensity of the relations between observable variables in the formation of the constructs, as well as the intensity of influence among the constructs.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-28T01:55:03Z
      DOI: 10.1108/BIJ-09-2018-0296
  • Employee optimism in India: validation of the POSO-E
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper was to validate the short version of personal optimism and self-efficacy optimism scale developed by Gavrilov-Jerkovic et al. (2014) on a sample of 398 employees working in private and public sector organizations in India. Design/methodology/approach The study needs to test the psychometric properties of the Indian version of scale by using exploratory factor analysis, convergent validity, discriminant validity and confirmatory factor analysis. Findings The results supported for the two-dimensional factor-structure of optimism in consonance with Gavrilov-Jerkovic et al. (2014). Research limitations/implications The findings will benefit both the management and the employees. Also, the study expands the existing literature on the variable in the Indian context. Originality/value The work validates and provides a unique instrument to measure the employee optimism that can help the management and the employees to focus on themselves to increase the positivity to provide an innovative and creative environment. Also, the work supplements the existing literature on positive attitude or outcome expectancies and helps in establishing the bi-dimensional nature of the construct of optimism.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-28T01:48:03Z
      DOI: 10.1108/BIJ-06-2018-0165
  • Knowledge management measures: an empirical investigation of Indian cement
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to develop knowledge management constructs comprising of KM processes and KM practices through marketing and sales to derive competitive advantage (CA) in the cement industry. Design/methodology/approach A thorough and detailed analysis of the literature was carried out to develop the measures for KM practices, KM processes and their impact on CA. A total of 65 variables affecting competitiveness in the form of questionnaire were developed. The questionnaire was administered through e-mail to 962 territory sales managers (TSM) and equivalent employed in the marketing and sales function of the cement organizations in India. A total of 121 valid and complete responses were received, representing a response rate of 12.6 percent. The factor analysis was carried out on the data collected to establish reliability and validity of the measures. Findings A total of seven constructs pertaining to knowledge management practices and processes and competitiveness that comprises of 65 variables have been developed. The statistical results establish that the constructs and the variables considered in the study are reliable and valid. Research limitations/implications The sample of respondents for developing constructs consisted of TSM and equivalent employed in the marketing and sales function of cement companies in India. Research scope can be enhanced in the future study by including middle and senior level managers in cement companies to better diagnose and understand perception of KM initiatives across different levels in the cement industry. The work can also be extended to incorporate inbound logistics and procurement that directly contributes to the overall value chain to have a holistic perspective. Practical implications The measures developed in this study would be effective management tools for the implementation of knowledge management initiatives in the marketing and sales function to ascertain their level of implementation and impact on the competitiveness. Originality/value This study is probably the first of its kind in India to provide KM measures combined for practices and processes to understand the relationship with competitiveness in cement companies pertaining to marketing and sales function. It provides valuable insights as a strategic tool for investing in KM initiatives.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-24T03:35:55Z
      DOI: 10.1108/BIJ-10-2017-0290
  • Modeling the factors affecting the quality of life in diabetic patients in
           India using total interpretive structural modeling
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Diabetes mellitus has become a major world health problem that has unenviable impacts on health of the people including quality of life (QOL) also and in which person’s physical and psychological state, social commitments and relationships and his interaction with the environment is affected. This shows that there is an urgent need for behavior change and considerable educational strategies for proper management and rehabilitation (Reddy, 2000). This research has identified and ranked the significant factors which affect the QOL in diabetic patients in India. The paper aims to discuss these issues. Design/methodology/approach In this paper, nine factors which affect the QOL in diabetic patients in India have been identified through review of the literature and evaluated by total interpretive structural modeling (TISM) approach, i.e. an extended version of ISM. In this approach, interpretations of the interrelationship among factors have been discussed. Therefore, TISM approach has been used to develop the model and the mutual interactions among these factors. Findings The results of the model and MICMAC analysis indicate that diet restriction, body pain and satisfaction with treatment are the top-level factors. Practical implications Identification of the factors that have a remarkable effect on the QOL in diabetic patients is very important so that the doctors and other healthcare professionals may handle these factors efficiently and proper rehabilitation can be provided to such patients. Originality/value This paper has used an application of the TISM approach to interpret the mutual relationship by using the tool of interpretive matrix and has developed a framework to calculate the drive and the dependence power of factors using MICMAC analysis. The issues related to QOL are extremely important, as they can strongly anticipate a person’s capability to govern his lifestyle with disease like diabetes mellitus and maintain good health in the long run. This shows the urgent requirement of an optimized model which can predict and interpret the relationships among these factors. In this research, the interrelationships among these factors have been developed and interpretations of these interactions have been given to develop a comprehensive model so that QOL of diabetic patients may be improved.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-23T07:59:49Z
      DOI: 10.1108/BIJ-07-2018-0180
  • The key factors of total quality management in the service sector: a
           cross-cultural study
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Literature refers to the key factors of total quality management (TQM) based on studies carried out in individual countries. However, few studies focus on studying the TQM factors in service companies based on multinational data. The purpose of this paper is to empirically identify the key TQM factors and their impact on internal and external customer performance measures across different countries. Design/methodology/approach The research questions regarding the TQM factors and their effects were examined using a sample of service organisations from three countries (131 from Greece, 70 from Mexico and 151 from Spain). TQM factors and their impact on employee and customer satisfaction were analysed separately for each country. Exploratory factor analyses, coupled with multiple linear regression analyses, were conducted. Findings The key TQM factors identified are common among the three participating countries and can be summarised as follows: quality practices of top management, process management, employee quality management, customer focus, and employee knowledge and education. The adoption level of these five key factors of TQM varies across service organisations in different countries. The results also confirmed that some of the TQM elements are antecedents of customer- and employee-focused performance. Practical implications Multinational service organisations may use such an instrument to evaluate TQM implementation among worldwide operations and then benchmark their performance. In addition, an understanding of similarities and differences among countries would help managers around the world to address difficulties of TQM implementation related to the country culture. Originality/value Previous studies have compared key TQM factors across different countries in manufacturing, but overall, there has been a little attempt in the literature to analyse the adoption of TQM factors among service firms, as well the relationships between quality improvement and performance across different geographical regions.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-23T07:54:06Z
      DOI: 10.1108/BIJ-09-2017-0240
  • Enablers of clinician involvement inclination, care delivery agility and
           clinical productivity
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Healthcare services have enormous potential for growth in the country. However, the drivers of clinical productivity are yet to be explored. The purpose of this paper is to examine the effect of clinician buy-in, clinician ease of use, clinician work stream flexibility and device placement comfort on clinician’ s involvement. The study further examines the effect of converged devices implementation and wireless portable devices adoption on care delivery agility. Lastly, the authors examine the influence of clinician’s involvement and care delivery agility on clinical productivity. Design/methodology/approach Measures for the constructs were developed from extant literature and expert feedback complemented with pre-testing. Further, perceptual responses were collected from 221 doctors through internet surveys and were analyzed using partial least squares. Findings The study identified clinician’s ease of use and workflow streamlining flexibility as key enablers of clinician’s involvement. Findings further reveal that converged devices implementation and wireless portable adoption as prominent enablers of care delivery agility. Further, the authors found clinician’s involvement and care delivery agility to have a positive contribution in enhancing clinical productivity. Research limitations/implications The study has collected perceptual responses from doctors practicing both in hospitals and private clinics and their perceptions have been based on their experiences at those specific institutions or sites, which may limit generalizability of the current study findings. This study incorporated only doctors and ignored other assistant staffs’ perceptions who assisted and aided doctors in executing treatment procedures either in private clinics or hospitals. Practical implications The study has practical implications for enhancing clinical productivity. Social implications The study findings highlight the role of process focus and infrastructure focus on the human elements of involvement and agility which often play pivotal role for motivation for individual physicians and their productivity. Originality/value The study is the foremost to develop perceptual measures for several constructs in the healthcare services.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-22T10:42:26Z
      DOI: 10.1108/BIJ-06-2017-0144
  • Development of a benchmarking model for BIM implementation in developing
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to explore building information modeling (BIM) implementation and practices in developed economies by developing a benchmarking model that will enhance BIM adoption and implementation in developing countries. Design/methodology/approach The research design adopted a qualitative approach which includes the desktop review of the extant literature as well as case study reviews of ten BIM projects using an explanatory case study technique to form the foundation upon which the study proposed the model. The moving basis heuristics technique was adopted to develop the scoring system. Findings The BIM benchmarking model and assessment template were developed which consisted of three-level concepts modeled to aid project organizations and project team in developing countries to assess and score the level of improvement and implementation of BIM in a project. A desktop review of BIM projects in developed countries demonstrated the significant improvements and benefits possible through the implementation of the established BIM benchmarking model. Practical implications The assessment template in conjunction with the benchmarking model is useful for a comparative evaluation of similar BIM projects and benchmarking purposes. The study also discussed how current findings extends and contradicts previous findings. Originality/value The findings have provided policymakers, construction stakeholders and professional bodies in the construction industry in developing countries with valuable insights and counter-intuitive perspective that could facilitate the uptake of BIM in construction projects.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-22T10:11:22Z
      DOI: 10.1108/BIJ-05-2018-0138
  • Supply chain redesign for lead-time reduction through Kraljic purchasing
           portfolio and AHP integration
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to provide a flexible and extensible model for the classification of suppliers, within the purchasing guidelines and market trends of an Italian small company, leader in the production of street lamps. The model is applied to identify critical supply chains with the final objective of lead-time reduction. Design/methodology/approach The model is obtained by the application of the purchasing portfolio analysis through the construction of Kraljic matrix. Profit impact and supply risk criteria are selected according to the main company requirements, and then prioritized by the analytical hierarchy process (AHP). Finally, supply chain lead-times are analyzed with Gantt diagrams. Findings The application of the model allows the determination of company criticalities in terms of high lead-times and of the involved suppliers. The analysis of critical suppliers positioning in the Kraljic matrix allows the definition of some possible strategies to implement for lead-time reduction. Research limitations/implications Purchasing portfolio analysis and Kraljic matrix are practical instruments to quickly frame company purchasing situation, but their application is not simple due to the numerous and different factors involved, especially in small and medium enterprises (SMEs), where resource are scarce and several constraints limit operations. The objective of the research is the development of a practical tool for strategic purchasing, simple and robust to be implemented in SMEs, with limited resources and access to quantitative supplier data. Originality/value Evaluation criteria definition is one of the most difficult phases, such as their univocal and quantitative comparison. The problem of selecting and prioritizing both quantitative and qualitative criteria for suppliers classification is overcome with the combined application of Kraljic matrix and AHP. The newly integration of the two methodologies allows the realization of a reliable and robust model for suppliers classification, which can be easily adapted to company business strategy changes.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-22T09:54:43Z
      DOI: 10.1108/BIJ-07-2018-0222
  • A sustainability assessment framework for cement industry – a case
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to develop a framework and key performance indicators (KPIs) to assess the sustainability of the manufacturing organizations along the integrated supply chain. Design/methodology/approach A systematic literature review of existing peer-reviewed articles has been carried out to understand the strengths and weaknesses of current frameworks. A sustainability assessment framework has been proposed for the manufacturing sector. KPIs to assess sustainability performance of manufacturing organizations are identified. An empirical study is carried out for the cement industry to test the proposed framework and KPIs. Findings The existing frameworks on sustainability assessment lacks an integrated assessment consisting product life cycle, resources, critical factors (product, process and policy), KPIs and their interrelationship with sustainability dimensions. In total, 121 KPIs are identified for sustainability assessment of manufacturing organizations. The empirical study of the Indian cement industry identifies 52 KPIs (17 social, 15 economic and 20 environmental), which are classified into 13 factors using exploratory factor analysis. Research limitations/implications The proposed framework is tested for the cement sector. More studies are required to validate and refine the framework to make it generalized for the manufacturing sector. Originality/value This study has developed for the first time a close interrelation among life cycle engineering, resources, critical factors, KPIs and sustainability dimensions.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-22T09:44:57Z
      DOI: 10.1108/BIJ-01-2018-0021
  • Using integrated weighted IRP-Fuzzy TISM approach towards evaluation of
           initiatives to harmonise Halal standards
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Multiplicity and conflicting Halal standards involve unnecessary repetition of testing for demonstrating the Halal integrity of the process and the product, thus making it difficult for the Halal commodities to get traction in international markets. The purpose of this paper is to suggest initiatives to facilitate harmonisation of Halal standards as to eliminate trade barrier of Halal and to assure the availability of Halal consumables to larger masses. Design/methodology/approach Ranking of the initiatives for the harmonisation of Halal standards taking in consideration the costs of accomplishment and associated benefits obtained has been done through the application of integrated Interpretive Ranking Process (IRP) and Fuzzy Total Interpretive Structural Modelling (Fuzzy TISM). This integrated methodology with the weighted criteria have refined the value of the net dominance of different variables, thereby increasing the efficacy of IRP in decision making. Findings Findings suggest that strengthening the strategic coordination and collaboration among competent HCBs is a significant initiative. This initiative needs to be undertaken to mitigate the conflict between HCBs. This necessitates to develop a common platform in making the collective decision for effectively controlling Halal businesses. Moreover, recognising competent HCBs will prompt the effective implementation and execution of Halal standards across the supply chain, and ease the global trading of Halal products. A framework has been conceptualised to enable harmonisation of Halal standards which intimates to develop globally agreed protocols for Halal practices. Practical implications The framework presented may act as a prelude to harmonise Halal standards and may positively affect the international trade of Halal commodities by phasing out the discriminatory and market-impeding standards. Originality/value A harmonised system may provide correct information to the stakeholders and may help in making an informed decision.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-22T09:40:08Z
      DOI: 10.1108/BIJ-04-2018-0086
  • The distribution strategy selection for an e-tailer using a hybrid DANP
           VIKOR MCDM model
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to apply a multi-criteria decision-making (MCDM) framework to evaluate distribution strategies for an e-tailer. An application of MCDM method, the hybrid DANP–VIseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) model, is used for e-tailers’ distribution strategy evaluation. The choice of distribution strategies under various dimensions is evaluated. Design/methodology/approach The authors used a hybrid MCDM model to solve the decision-making framework, which combines Decision-Making Trial and Evaluation Laboratory (DEMATEL), DEMATEL-based analytic network process and VIKOR method. Data were collected from the experts (e-tail manager, logistics manager, operations manager and distribution center (DC) manager) using two questionnaires, first for the influential relationship among the criteria and dimensions and second for a performance rating of each alternative (distribution strategies) against each criterion. Findings DANP with VIKOR method prioritizes the distribution strategies in the following order: DC shipment, drop shipment, click and collect, store shipment and click and reserve. Performance gap was calculated based on the VIKOR method to provide distribution strategies to an e-tailer under different situations. The authors infer that in developing country, product characteristics and transportation have a major influence on deciding the distribution strategy. Practical implications Decision-making framework will provide e-tail mangers a knowledge-based understanding to select the distribution strategy under the different situations related to the performance, product, e-tailer and external characteristics for smooth order fulfillment process. The insights developed by this research provide a framework for rational decision making in distribution strategy selection in e-business. Originality/value This is the first kind of a study which offers a decision framework for e-tail managers on how to choose distribution strategies under different situations which are related to the performance, product, e-tailer and external characteristics.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-22T09:03:43Z
      DOI: 10.1108/BIJ-01-2018-0018
  • Lean management practices in healthcare sector: a literature review
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to synthesise the extent to which lean implementation in healthcare has been studied in the literature since its inception a decade ago. Design/methodology/approach This paper is based upon a literature review of mostly academic articles published mainly in the fields of operations management and medicine. Findings The current state of the literature on lean healthcare implementation is primarily evaluative (benefits-oriented), descriptive (process-oriented) and rarely holistic (interaction of lean implementation and clinical practice). Originality/value This paper identifies further research directions for academics, and provides an overview of findings relevant to healthcare stakeholders interested in lean implementation.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-22T03:59:53Z
      DOI: 10.1108/BIJ-06-2018-0166
  • A data visualization tool to benchmark government tendering process
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Government e-Procurement systems are generating tender-level process event data which are not being analyzed much. The purpose of this paper is to present a data visualization tool to benchmark the government tendering process. This tool collects, collates and presents e-Procurement process data in a meaningful way that enables comparisons and benchmarking leading to insights for process improvements and identification of the best practices. This tool is accessible on the website of South Asia’s first public procurement observatory ( founded by the authors. Design/methodology/approach The authors started with an initial set of key performance indicators (KPIs) based on extant literature and existing practices. The authors got them verified by various relevant stakeholders through a series of formal and informal discussions. Some of them were dropped due to observed variations or their inability to offer insights to arrive at the final set of KPIs. In this paper, the authors use actual process-level data. Government of India’s National Informatics Center has implemented e-Procurement portals in various states and public enterprises (PEs) in India which provide tender-wise detailed e-tendering process data. The authors designed a web crawler that collects these data in a tabular format, which allows an easy analysis and comparison to measure and compare government tendering process performance for the last five years for the two large PEs. The authors also engaged in discussions with the procurement executives of the two PSEs to derive meaningful managerial insights from the results obtained. Findings Using the public procurement data visualization tool, the authors compare the procurement process of two of the largest Indian PEs, Coal India Limited and Indian Oil Corporation on the developed KPIs and draw insights. The results show significant difference in their procurement process performance due to different practices followed by them. Through interaction with the procurement managers of these two organizations, the authors identify few good procurement practices that can be applied to improve public procurement process. Research limitations/implications This paper uses actual process-level data which can be used not just to identify improvement opportunities but also to gauge the impact of any process-level change. It presents a data visualization tool to generate insights from data generated by a procurement/tendering system. Such visualization and benchmarking can uncover better procurement practices and provide an impetus toward data-driven policy formulation. Apart from the two PEs as reported in this paper, this tool has also been applied on the public procurement data of eight Indian states. Practical implications The KPIs presented in this paper are aligned with the various dimensions of public procurement’s objectives. The visualization tool presented in this paper is based on the Open Contract Data Standard and has a universal application. Social implications The use of technology and open data sharing as the enablers of benchmarking and process improvements help in establishing a dynamic competitive environment leading to financial savings, better services to citizens and proper use of taxpayers’ money. Originality/value This paper presents an original work carried out under the aegis of South Asia’s first procurement observatory at IIM Lucknow. The benchmarking tool presented in this paper uses open contract data standard and can be applied in most of the public procurement processes. This paper takes the discussions on e-Procurement to the next level, where the concern is no longer restricted to only adoption and assimilation issues, but also on how to make use of the data that these e-Procurement systems generate.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-22T03:53:54Z
      DOI: 10.1108/BIJ-06-2017-0148
  • Green information system integration for environmental performance in
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to develop an eccentric model to examine the factors that influence environmental performance in organizations based on belief–action–outcome framework and natural resource-based view theory. Design/methodology/approach Data were collected by employing online survey from respondents in organizations to statistically test the eccentric model and its associated hypotheses. Partial least squares–structural equation modeling and Statistical Package for Social Sciences were utilized to analyze the survey data. Findings The results show that information technology (IT) professionals and IT executives’ behavior positively influences environmental performance. Further results suggest that the belief of IT professionals and IT executives is significantly influenced by the action of IT infrastructure, institutional pressure, organizational strategy and information diffusion. In addition, results reveal that the action of IT infrastructure, institutional pressure, organizational strategy and information diffusion in organizations significantly has an impact on the outcome of environmental performance. Moreover, results indicate that green information systems (IS) for pollution prevention, product stewardship and clean development initiatives adopted positively influence the environmental performance of organizations. Research limitations/implications The developed eccentric model further shows how green IS practice integration can improve environmental performance. However, the selected respondents are from a single country as such findings from this study cannot be generalized to other countries. Practical implications Practically, this paper has implications for the capability of IS to promote environmental performance in organizations. Social implications This study provides a pertinent contribution in developing and validating an eccentric model for green IS adoption. Besides, a survey instrument is developed that can be used by future studies. Originality/value The developed model helps to explore the factors that influence environmental performance and also the outcomes of green IS adoption for environmental performance. Accordingly, IT professionals and IT executives can draw upon the eccentric model in assessing their current environmental-friendly practice for the effective initialization of green IS for corporate value.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-22T03:45:49Z
      DOI: 10.1108/BIJ-05-2018-0142
  • An empirical examination of the effects of the attributes of supply chain
           openness on organizational performance
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to empirically examine how different supply chain attributes as determinants of the openness of supply chain affect organizational performance (OP). Design/methodology/approach Data were collected from 259 supply chain executives in Pakistan. Structural equation modeling was used to test the hypotheses. Findings The findings indicate that organizations may take the selective view of their supply chains resulting in a varying focus on different SC attributes. The results show that though all identified supply chain attributes positively relate to OP, some attributes such as combined agility and cooperation among supply chain partners have a weak correlation coefficient. This indicates that overall the relative openness of supply chain among selected sample of Pakistani organizations is low. Practical implications Supply chain executives may not have a selective focus on some attributes; rather, they may consider to have a broader perspective drawing upon a wider range of supply chain attributes as identified in the current study. In order to remain competitive, Pakistani manufacturing organizations need to learn more about opening up their boundaries and enhance the openness of their supply chain. Originality/value The contribution of the current study is two folds. First, drawing upon the current literature, it proposes the instrument to measure the relative openness of supply chain. Second, it empirically tests the selected conceptual model which highlights the relevance of supply chain attributes and their role in the resulting relative degree of supply chain openness. The empirical examination of the selected conceptual model of supply chain openness tends to make contribution to the wider literature on supply chain management.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-22T03:23:08Z
      DOI: 10.1108/BIJ-09-2017-0259
  • Business incubator training management model to increase graduate
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to produce a business incubator training model for students to form graduates in order to have competence in the field of entrepreneurship in an effort to reduce high unemployment. Design/methodology/approach The method used in this study was research and development (R&D) that consisted of the following five stages: first, planning based on the result of initial observation in the field, second, development of training model, third, validity test model, fourth, limited test and fifth, final model determination. This research used and involved 12 beauty successful beauty salon entrepreneurs as validator models of business incubator training management. Findings The test results show that the training model developed is effective in forming entrepreneurship competence of graduates, so it is feasible to be applied in Beauty Education Study Program, Engineering Faculty of Universitas Negeri Semarang. Practical implications The resulted model can be used as a learning model that can develop the skill of entrepreneurship level for students. Originality/value This study provides contribution to the unemployment level decrease and employment acceleration.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-22T03:16:27Z
      DOI: 10.1108/BIJ-03-2018-0069
  • Organizational learning and benchmarking in university technology courses
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to analyze the management practices that contribute to single and double cycles of organizational learning in the vocational education of the Brazilian higher education technology courses (HETC), and to study the learning outcomes that result through the Brazilian Ministry of Education SINAES indicators. Design/methodology/approach It consisted in both participant observation and quantitative phases. The participant observation phase included a benchmarking activity at École de Technologie Supérieure (ÉTS) de Montréal, to analyze and delimitate their practices for the preparation of the second phase, test the hypotheses by means of modeling of structural equations. Findings The key practices that contribute to organizational learning in the Brazilian HETC were identified through a benchmark activity at ÉTS by using a quantitative research scheme of single cycles of organizational learning, and further in correspondence with the Brazilian criteria (SINAES-Ministry of Education). Research limitations/implications The extent of the sample is concentrated in the southern region of Brazil (Rio Grande do Sul, Santa Catarina and Paraná), limiting its representativeness to a regional basis. Practical implications Practices that contribute to organizational learning are a counterpoint and a complement of the Brazilian Ministry of Education SINAES indicators, which value the formalization of those courses and the future actions in the Brazilian universities. Social implications The study re-inforces the importance of organizational learning for the development of excellence in Brazilian HETC. Originality/value The results contribute to build analysis frameworks on the relationships between management practices, organizational learning, benchmarking and organizational outcomes, particularly in the management of the technology courses and for Brazilian universities.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-22T03:07:07Z
      DOI: 10.1108/BIJ-03-2018-0078
  • Role of organizational image in employee engagement and performance
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to investigate the role of organizational image in engaging employees and improving their performance. The study has explored the role of employee’s perception about the organizational image, and its linkage with the investment of employee’s energies into their work roles resulting in employee engagement (EE) and hence performance. Design/methodology/approach Adopting a model that was built on the basis of research conducted in the form of surveys. By using cross-sectional data and following a quantitative research method, the study collected data from 701 managers in India holding various positions, in different industries. The study has used “Component-Based Structural Equation Modeling” by Smart PLS. Findings The key findings of the study help employees as well as employers to have a thorough, comprehensive understanding to improve EE and their performance by creating a positive and consistent organizational image. Research limitations/implications This study will be very useful for employers and policymakers to understand the value of organizational image in engaging the workforce effectively. Aligning with the organizational behaviors theoretical support, this study yields some important and useful suggestions for managers to engage and retain their workforce in the present dynamic work environment. Originality/value The paper tries to focus on one’s perceptions of the organization and its linkage between EE and performance. The positive perception of employees reflects that they identify themselves and feel connected with the overall vision of the organization.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-18T09:55:51Z
      DOI: 10.1108/BIJ-04-2018-0094
  • Human competences for sustainable strategic management: evidence from
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to identify how human competences are associated with sustainable strategic management (SSM) within organisations. Design/methodology/approach This is a qualitative study in two phases: first, a theoretical phase is developed, resulting in a proposal for the role of human competences in organisational sustainability; second, an empirical phase including instrumental case studies of two large, sustainability-oriented Brazilian companies. Data were obtained from interviews and companies’ reports. The authors used Atlas.ti software to perform the thematic content analysis. Findings Despite the importance of human competences in SSM, the authors find evidence that this concept has not been developed, even for companies with a consolidated position in sustainability. Human competences are a requirement for effective SSM. Research limitations/implications Coexisting elements within an organisation, often referred to as elements of organisational and human behaviour, can influence the dynamics of the expected interrelationships between human competences and sustainability management, in addition to the influencing factors presented in this study. Originality/value In general, studies advocate that the relationships among organisational competences, human competences and organisational strategies must be aligned and reinforced. Nevertheless, these relationships are not that solid as they should be as stated in both the literature and the conventional discourse of practitioners.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-18T09:50:54Z
      DOI: 10.1108/BIJ-07-2017-0209
  • Quality assessment of city bus service based on subjective and objective
           service quality dimensions
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to estimate and compare the service quality of the city bus service measured by two different approaches which are subjective service quality dimensions and objective service quality dimensions. Design/methodology/approach The objective service quality dimensions have been estimated based on the benchmarking technique provided by the Ministry of Urban Development, India. For the analysis of subjective service quality dimensions, a questionnaire survey has been conducted to measure the users’ satisfaction and dissatisfaction about the service. The questionnaire consists of users’ socioeconomic characteristics and 23 questions related to city bus service quality dimensions. Questionnaire data have been analyzed by factor analysis, regression analysis and path analysis to find out the indicators representing subjective service quality dimensions. Finally, the overall service quality of the bus service has been determined based on both the measures. Findings The study indicates that the overall service quality of the bus service is different for subjective and objective analyses. While the objective measures show that the service quality is very good, the subjective measures indicate that the service is not doing well. Research limitations/implications The analysis of the subjective dimensions is complicated. Analysis of the subjective dimensions needed more expertise and resources than the objective analysis. Originality/value In this study, the estimated service quality of the bus service is more reliable than the other methods as it comprises of both operators’ perspective and passengers’ expectations from the service.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-17T11:57:11Z
      DOI: 10.1108/BIJ-11-2017-0309
  • Quality management practices in SMEs: a comparative study between India
           and Namibia
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Small- and medium-sized enterprises (SMEs) have now become an important part of economy for not only developed nations but also for emerging economies. Irrespective of the benefits that can be derived, SMEs in emerging economies still lack the will to implement quality management (QM) practices. Using a comparative study, the purpose of this paper is to understand the status of QM practices in SMEs of emerging economies. Design/methodology/approach A survey-based approach was adopted to understand the established QM practices in the SMEs. A survey instrument was designed by reviewing the literature on QM initiatives in SMEs. A sample of 270 SMEs across Southern India and 189 SMEs in Namibia was selected through stratified random sampling technique. Findings The overall response rate was 19.52 percent for India and 26.46 percent for Namibia, respectively. There were similarities and differences in responses from SMEs in both countries. Similarities are in terms of limited implementation of QM practices, and also less use of tools and techniques. Reasons for not implementing include unknown to the authors, and the high cost of training. Differences emerged in the type of market (Indian SMEs catering to one major customer), CSFs and business performance indicators. It was interesting to find that management commitment and involvement do not have a major influence as CSF for SMEs in both the countries. Originality/value The research is the first attempt in bringing a comparative study about QM practices in SMEs from developing countries. The insights will help emerging economies to develop policies for education and training, and thus facilitate implementation of QM practices in SMEs.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-17T03:31:10Z
      DOI: 10.1108/BIJ-08-2017-0210
  • Benchmarking the performance of dairy products in Chinese dairy industry
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to present a review of the main factors that are important to consumers of dairy products and develop a new product performance index for evaluating and benchmarking the performance of dairy products. This helps dairy product companies understand their dairy products’ overall performance level, relative to other dairy products in the market. Design/methodology/approach A new product performance index is developed for evaluating and benchmarking the performance of dairy products with respect to multiple criteria. Seven important criteria are identified for evaluating and benchmarking the performance of dairy products. To deal with the subjective assessments of qualitative performance measures, linguistic terms approximated by fuzzy numbers are used. Based on the concept of the degree of dominance, a fuzzy multicriteria group decision-making approach is developed to obtain a product performance index for each dairy product. Findings The proposed multicriteria group decision-making approach is found to be useful and effective in evaluating and benchmarking the performance of dairy products. The approach is capable of adequately considering the presence of multiple decision makers, the multi-dimensional nature of the performance evaluation problem, and modeling the subjectiveness and imprecision of the performance evaluation process. Research limitations/implications The outcome of the multicriteria group decision-making approach is dependent on the subjective inputs provided by the decision makers. Practical implications This product performance index will provide useful insights for companies understand their strengths and weaknesses in terms of their products’ performance criteria, and identify relevant areas for continuous improvement. This product performance index is also applicable for dealing with the general multicriteria decision-making problems. Social implications The proposed multicriteria group decision-making approach can be used as a decision-making tool for providing various decision makers in dairy product companies and general consumers with useful information regarding the performance of different dairy products. Originality/value This paper highlights the important factors for evaluating and benchmarking dairy products and develops a new product performance index for evaluating and benchmarking the performance of dairy products in China.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-17T03:23:10Z
      DOI: 10.1108/BIJ-06-2017-0158
  • Do patients really perceive better quality of service in private hospitals
           than public hospitals in India'
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to compare perceived service quality of public/government and private medical college hospitals. Design/methodology/approach This study adopts a descriptive, cross-sectional and research design. The research sample includes 340 in patients from six medical college hospitals located in the state of Odisha, India. Primary data are collected through a structured closed ended questionnaire containing 66 items on 1–7 point Likert scale. Statistical tools like factor analysis and ANOVA are performed with the help of SPSS-17 software to analyze the collected data. Findings This study identifies 13 dimensions of perceived hospital service quality. The comparative study indicates better performance of public/government hospitals across the technical dimensions of perceived service quality, whereas private hospitals report better performance across majority of the functional dimensions. Originality/value In the Indian healthcare system, public hospitals provide low-cost healthcare targeted toward low to middle socio-economic population whereas, large corporate private hospitals provide high-cost healthcare targeted toward high-income group. So the comparison between them produces an obvious result indicating better service quality in private hospitals. Present study minimizes this gap by comparing the service quality of public and private medical college hospitals. Medical colleges ensure access to health services for a larger group of people. Thus, similarity in the segment of population receiving medical services in public and private medical colleges is higher, making the comparison of perceived service quality fairer.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-17T03:14:08Z
      DOI: 10.1108/BIJ-03-2018-0055
  • Inter-partner dynamics and joint venture competitiveness: a fuzzy TISM
    • First page: 97
      Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to identify the inter-partner dynamics-based enablers of joint venture (JV) competitiveness. In addition, this paper models the interactions among identified enablers/factors to project the strength of their relationship with JV competitiveness. Design/methodology/approach ISM- and total interpretive structural modeling (TISM)-based fuzzy TISM approach has been used to examine the interactions and strength of interactions among identified enablers of JV competitiveness. Findings The analysis concludes that inter-partner dynamics-based enablers, such as partner fit, power symmetry and trust, have strong driving power and low dependence power and are at the lowest level of hierarchy in fuzzy TISM model. Variables like collaborative communication, organizational learning and absorptive capacity are linkage variables and they have high dependence as well as driving power and they lie in the second level of fuzzy TISM hierarchy. Strategic flexibility is found to have high dependence power and has weak driving power. The outcome variable JV competitiveness found to have zero driving power and highest dependence power. Practical implications The findings have implications for practitioners and policy makers. JVs may achieve competitiveness by managing identified enablers (inter-partner dynamics). Originality/value Present paper is one among the few efforts that address the issue of JV competitiveness (post-formation of JV). Methodologically also, this study is one among few initial efforts of using modified fuzzy TISM to explore and understand the linkage among enablers and outcome variables. Modified fuzzy TISM process carries out transitivity checks along with the successive pair-wise comparisons and simplifies the fuzzy TISM approach.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-09T08:22:26Z
      DOI: 10.1108/BIJ-02-2018-0041
  • The role of central government and local government and the moderating
           effect of good governance on forest fire policy in Indonesia
    • First page: 147
      Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to investigate forest fires and their relationship to prevention and mitigation strategies based on the empirical problems raised by this study. Public policy implementation (in this case, the policy of forest fire management) is influenced by the role played by government and by the participation of the public and stakeholders (in this case, companies), as well as the effects of good governance. Thus, from the empirical problems associated with theoretical problems and normative problems, this study raises the influence of the role of central and local government on the implementation of forest fire prevention policy in Indonesia, which is moderated by the good governance variable. Design/methodology/approach This study used a quantitative approach by adopting survey methodology. The study has aimed to assess both large and small population groups, by selecting and reviewing carefully chosen samples of the population to find the incidence, distribution and relative interrelation of the variables considered (Kerlinger and Lee, 2000). The survey was undertaken in areas of Indonesia that have a high level of vulnerability to forest fires. There are currently six provinces – Riau, Jambi, South Sumatra, West Kalimantan, East Kalimantan and South Kalimantan – that have the highest intensity of forest fires. The study population was taken from 105 villages in those six major provinces experiencing forest fires. Sample size precision was determined by using Slovin’s formula with a precision of 10 percent and, thus, a sample size of 52 was obtained. Findings The central government’s activities have no significant effect on regional forest fire prevention. However, the results found that there is a significant effect caused by the interaction between the central and local governments and their governance of forest fire prevention. Even though the direct effect is not significant, the interaction effect significantly influences the forest fire prevention governance variable, which is a pure moderator. This study found that the role of central government has no effect on forest fire prevention. If the role of the central government is high, it will not impact the effectiveness of forest fire prevention, which is reflected in the aspects of prevention and early warning, reward and punishment, the improvement and management of ecosystems by reviewing courts, law enforcement and national and regional synergy. Originality/value This is one of the few public administration science studies to have investigated the relationship between good governance and forest fire policy in Indonesia, particularly the combined roles played by central and local governments.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-11T02:24:07Z
      DOI: 10.1108/BIJ-12-2017-0336
  • Benchmarking financial inclusion for women entrepreneurship – a study of
           Uttarakhand state of India
    • First page: 160
      Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Benchmarking is a very important tool to know the gap in your performance and best performance. It is possible to apply benchmarking in a wide variety of area. This paper uses benchmarking for assessing women entrepreneurship. Women entrepreneurship is a symbol of the balanced growth of the society. Financial inclusion schemes offered by the government are aimed to encourage a large number of women of the country to entrepreneurship. The purpose of this paper is to examine the effect of financial inclusion and others factor like family circumstances, benchmarking, entrepreneurial motivation and entrepreneurial intention of women on their decision to take up entrepreneurship as a career choice. Design/methodology/approach This research study is undertaken to understand the relation of financial inclusion schemes on women entrepreneurship and also to develop a cause–effect relationship. Here, financial inclusion effort is an independent variable, whereas women entrepreneurship is a dependent variable. A sample size of 250 women entrepreneur was taken. The sample was selected on the basis of convenience. Out of the total sample, 125 women belonged to the self-help group and 125 women were registered under the RSETI program of lead banks of Haridwar and Dehradun districts of the Uttarakhand state of India. Findings The results of the present study indicate that there is a statistically significant impact of financial inclusion on women entrepreneurship. It provides the platform to the women that help them in establishing a new business. Research limitations/implications Data for present study were collected from two districts of Uttarakhand. In future, data can be collected from different geographical areas of India for generalizing the findings of the study. Practical implications The results of present study indicate that there is a statistically significant impact of financial inclusion on women entrepreneurship. It provides the platform to the women that help them in establishing a new business. For promoting women toward entrepreneurship, the government has launched many schemes. Social implications After the study, the author found that the society will accept the fact that women entrepreneurship is emerging as a dire need for the country. Originality/value The author followed all the guidelines that were concerned about the originality of the paper. This paper is not under review of any journal.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-07T01:55:44Z
      DOI: 10.1108/BIJ-01-2018-0023
  • Lean in healthcare organization: an opportunity for environmental
    • First page: 205
      Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to provide insights toward the potential of lean healthcare organization for environment sustainability and develop propositions for future studies. Design/methodology/approach This is a conceptual paper to study the inbuilt capacity of lean healthcare organization to mitigate environmental footprint. As a result, lean compatibility with environmental sustainability (ES) has been explored in areas like manufacturing, supply chain, aviation, construction, etc. The lean philosophy, lean culture and lean tools were analyzed to identify their contribution to ES in the context of healthcare organizations. Findings Based on the analysis of lean philosophy, culture and tool, this paper theorizes that lean healthcare organizations have huge potential to mitigate environmental footprints. Lean healthcare organizations need not to do any extra effort for ES albeit it is inbuilt in it. Lean philosophy provides a vision to the healthcare organization for ES whereas lean culture bestow healthcare with an epistemology for the same. Research limitations/implications This paper provides insight that ES is embedded in lean healthcare organizations. Lean healthcare organizational culture is ideal for application for constructivism theory where employees construct a new knowledge from their experiences to minimize the waste that eventually help in ES. Originality/value Major contributions of the study include a new approach for mitigating the environmental footprints by adopting lean in healthcare organization.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-17T11:48:07Z
      DOI: 10.1108/BIJ-04-2018-0104
  • Evaluating comparative performance of Indian engineering educational
           institutes based on TQM criteria for internal benchmarking
    • First page: 221
      Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to provide a framework for designing a multiple performance measurement tool for evaluating, comparing and benchmarking the working of engineering educational institutes in a group based on total quality management (TQM) criteria and performance measurement criterion, respectively. Design/methodology/approach Proposed framework is based on fuzzy analytic hierarchy process (FAHP) which takes in to account the fuzziness of human opinion for realistic outcome and generalization of the results. Based on the proposed framework a case study was conducted on engineering institutes of central India for collecting data and analyzing the current practices followed in these institutes. A relationship among TQM implementation criterion was developed, their respective weights derived and then institutes were ranked. Findings It was found that the rank of institutions based on both the criterion is same, which indicates that the institutes having better TQM implementation have better performance. Research limitations/implications The research in this paper is limited to Indian scenario; studies in other countries and sectors may be conducted to compare the results obtained. Practical implications The results will help policy makers in identifying institutions having poor performance in the region. Originality/value The paper is navel in its attempt to provide a model based on TQM criteria for evaluating the working of engineering educational institutes in a group in terms of their relative weightage and benchmark.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-10T11:50:38Z
      DOI: 10.1108/BIJ-09-2017-0250
  • A strategic analysis of tea leaves supply chain before manufacturing
           – a case in Assam
    • First page: 246
      Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose There exists insufficient literature on classification and taxonomy of tea leaves supply chain (TLSC), so the purpose of this paper is to study the existing TLSCs and classify them accordingly. Apart from this, the paper also focuses on identification of key decisions issues in the supply chains (SC) and developing a TLSC decision framework for the state of Assam in India. Design/methodology/approach The paper is based on a two-year detailed study on TLSC in Assam which encompasses 22 Tea Estates, 41 Small Tea Gardens (STGs) and a Research Institute (Tocklai Tea Research Institute). Secondary data were collected from relevant websites of various government organizations of India, company’s websites, annual reports, official statements from the companies, tea market reports, annual reports of the Indian Tea Association, the Tea Board of India, Tea Research Institute and published reports, etc. Findings The “point of origin” of TLSC is a tea garden, “point of consumption” is considered as a tea factory and green tea leaves (GTLs) forms the basic raw material. This SC includes mainly three players: Tea leaves growers, manufacturers of made tea and tea leaves agents. This study identifies the three types of TLSCs existing in Assam: TLSC1, TLSC2 and TLSC3. Among them, only TLSC1 is both responsive as well as an efficient chain, while the rest are only responsive chains. Later two SCs can be made efficient with the proposed TLSC4. Research limitations/implications There is an insufficient literature on classification and taxonomy of TLSC, therefore the study (considerably the classification and taxonomy of TLSC) was developed from the primary data which were collected from the 22 Tea Estates and 41 STGs of four districts of Assam, because of limited time (two years). The study should have involved more tea estates and small tea gardens for better classification and taxonomy. Practical implications The proposed model suggests that small tea growers may create a co-operative whereby smaller tea gardens (STGs) (members of the co-operative) unite to act as a single large garden, set up their own co-operative factory and recruit permanent tea plucking laborers. This up-gradation of TLSC2 and TLSC3 to TLSC4 may enable a group of STGs to work in a manner similar to a Tea Estate. Originality/value To the best of authors’ knowledge this is one of the first studies to classify the TLSC in Assam.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-10T11:52:37Z
      DOI: 10.1108/BIJ-01-2018-0007
  • Benchmarking the triple-A supply chain: orchestrating agility,
           adaptability, and alignment
    • First page: 271
      Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Limited research examines the triple-A supply chain of agility, adaptability and alignment. The purpose of this paper is to draw on extant literature under the lens of resource orchestration theory to develop a comprehensive framework of antecedents and consequences of triple-A supply chains, allowing both scholars and practitioners to benchmark and prioritize triple-A capabilities. Design/methodology/approach A systematic literature review focusing on four supply chain journals is conducted to integrate the distinct bodies of knowledge on supply chain agility, adaptability and alignment. Findings The integration of this literature identifies common and distinct antecedents and consequences of each, developing a comprehensive model of triple-A supply chains as well as proposing opportunities for further study. Originality/value Limited studies to date have an integrated agility, adaptability and alignment, thus lacking a comprehensive framework of triple-A supply chains. Managers can use the findings to determine actions needed to deploy triple-A capabilities and better understand the resulting potential benefits.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-17T03:41:15Z
      DOI: 10.1108/BIJ-03-2018-0059
  • An empirical investigation on lean production system framework in the
           Indian manufacturing industry
    • First page: 296
      Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to verify the applicability of proposed lean production system (LPS) framework in the Indian manufacturing industry. Design/methodology/approach The authors conducted a cross-sectional study to collect responses from five major sectors, namely, automobile, process, machines and equipment, electronics and components and textile. They collected 200 responses to perform empirical validation from Indian manufacturing industry. They performed reliability analysis on the proposed framework of LPS in the Indian manufacturing industry. Findings The findings revealed that all the elements and sub-elements have a high value in reliability. Subsequently, the study performed principles component analysis on LPS framework. The empirical investigation revealed that the proposed LPS framework has a high level of reliability as well as validity in the Indian manufacturing industry. Hence, the study concluded that the LPS framework is helpful to implement lean principles in a structured manner in any Indian manufacturing industry to achieve excellence in organizational functions. Originality/value The authors conducted an empirical survey to verify the applicability of the proposed LPS framework in the Indian manufacturing industry. They observed that many researchers proposed various LPS frameworks, but none of the researchers focused on verifying the proposed frameworks. To overcome, the same limitations, the study verified the proposed framework with the larger sample size.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-28T01:44:23Z
      DOI: 10.1108/BIJ-10-2017-0284
  • Dynamization of bankruptcy models via indicator variables
    • First page: 317
      Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to enhance the predictive power of bankruptcy prediction models by taking the past values of firms’ financial ratios as benchmark. For this purpose, the paper proposes an indicator variable expressing the time trends of financial ratios. Design/methodology/approach The proposed measure uses the minimum and the maximum of financial ratios from the previous period as benchmarks in order to give a more complete picture about the present financial performance of firms. The most popular classification methods of bankruptcy prediction were employed: discriminant analysis, logistic regression, decision trees. Sample specific results and conclusions were avoided by applying tenfold stratified cross-validation. Findings The empirical results suggest that the proposed measure can increase the predictive performance of bankruptcy prediction models compared to models based solely on static financial ratios. The results gave evidence for the fact that the firms’ past financial performance is a useful benchmark for evaluating the risk of future insolvency. Originality/value The proposed concept is completely new to the literature and practice of bankruptcy prediction. Similar concept has not been published to date. The suggested dynamization approach has three important advantages. It is easy to compute from time series of financial ratios. It is applicable within any classifier irrespective of its mathematical background. The performance of models can be enhanced without the necessity of giving up the interpretability of bankruptcy models, so the proposed measure may play very important role in the practice of credit scoring modeling as well.
      Citation: Benchmarking: An International Journal
      PubDate: 2019-01-23T07:49:07Z
      DOI: 10.1108/BIJ-03-2017-0052
  • Identification of critical risk factors in public-private partnership
           project phases in developing countries
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Public‐private partnerships (PPPs) are being faced by risk threats, notwithstanding the fact that the PPP model has been structured in a way that the associated risks are shared by both the public and private sectors. Consequently, the sources of risk change over the PPP project phases. Thus, the purpose of this paper is to identify and assess the risk factors in PPP infrastructure project phases comprising development phase, construction phase, operation phase and project life cycle through an empirical approach. Design/methodology/approach The study adopted four different data-gathering approaches including literature review, desk review, brainstorming session and questionnaire survey. In order to capture a broad perception of stakeholders, the questionnaires were administered to three different stakeholder organizations to include public sector authorities (i.e. ministries, department and agencies), concessionaires and lenders/banks involved in different PPP infrastructure projects implementation in Nigeria. A total of 81 questionnaires were administered, out of which 63 were retrieved but after checking through the completed questionnaires, 60 questionnaires were found suitable for the analysis. Data collected were analyzed using descriptive statistics, mean score, Kruskal–Wallis test and the risk significance index in terms of severity and likelihood of occurrence conducted. Findings In total, 70 risk factors were identified with respect to PPP project phases and their relative importance was gauged. In addition, the analysis of total 70 risk factors in the development phase, construction phase, operation phase and project life cycle phase indicated that 51 risk factors are located in the yellow zone, which is considered as moderate and 19 risk factors are located in the red zone that are regarded as critical. Practical implications The identification of specific critical risk factors in each PPP project phase will provide a benchmark in developing risk management programs in developing countries. Originality/value These study findings would be useful for PPP stakeholders to focus their attention, priorities and leadership in managing these critical risk factors. Furthermore, the findings of this study are significant in providing an in-depth understanding of the current Nigeria’s PPP market environment, which is a true reflection of developing countries as a whole.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-12-31T02:44:53Z
      DOI: 10.1108/BIJ-01-2017-0008
  • Industry 4.0 and supply chain sustainability: framework and future
           research directions
    • Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The evolution of technology from the most recent industrial age to the technology era better known as Industry 4.0 resulted in greater demand for horizontal, vertical and end-to-end digital integration. Prior studies show that Industry 4.0 adoption majorly influences the sustainability aspects in a supply chain network. The purpose of this paper is to identify the Industry 4.0 enablers of supply chain sustainability and further attempt to propose a research framework to bridge the theoretical gaps. Design/methodology/approach In this research study, the authors have used a systematic literature review methodology in the field of Industry 4.0 and sustainable supply chain management. The list of papers was downloaded from Scopus ( database. Through strict screening, only journal papers were selected for conducting the review of the literature. Findings The review brings out some interesting findings which will be helpful for the research community. There have been limited research in the area of managing supply chain network sustainability through Industry 4.0 technologies. The authors found only 10 papers out of a total of 53 papers which emphasize on smart manufacturing, smart production system, smart warehouse management system, smart logistics and sustainability. Most of the previous research studies have ignored the social aspects of supply chain sustainability. Finally, the authors identified 13 key enablers of Industry 4.0 playing an important role in driving supply chain sustainability. Practical implications The strategies for Industry 4.0 should be refined and detailed to develop economic and social systems that can act flexibly to sudden changes in the system. Top management must be convinced for prioritizing investment support and creating a system that can facilitate technology convergence. Managers must also act on new models of employment and frame plans to continuously improve the system. In addition, managers must focus on establishing a collaborative platform to facilitate high-tech research and developments. Finally, it is essential to develop a performance management system for monitoring all actions in the supply chain network. Originality/value Integrating two independent subjects is the uniqueness of the current study. Here, Industry 4.0 and supply chain sustainability have been integrated to build the research framework, and in such a process, the authors have extended the existing knowledge base.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-12-20T02:51:08Z
      DOI: 10.1108/BIJ-03-2018-0056
  • Predict employee attrition by using predictive analytics
    • First page: 2
      Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Research questions that this paper attempts to answer are – do the features in general email communication have any significance to a teaching faculty member leaving the business school' Do the sentiments expressed in email communication have any significance to a teaching faculty member leaving the business school' Do the stages mentioned in the transtheoretical model have any relevance to the email behaviour of an individual when he or she goes through the decision process leading to the decision to quit' The purpose of this paper is to study email patterns and use predictive analytics to correlate with the real-world situation of leaving the business school. Design/methodology/approach The email repository (2010–2017) of 126 teaching faculty members who were associated with a business school as full-time faculty members is the data set that was used for the research. Of the 126 teaching faculty members, 42 had left the business school during this time frame. Correlation analysis, word count analysis and sentiment analysis were executed using “R” programming, and sentiment “R” package was used to understand the sentiment and its association in leaving the business school. From the email repository, a rich feature set of data was extracted for correlation analysis to discover the features which had strong correlation with the faculty member leaving the business school. The research also used data-logging tools to extract aggregated statistics for word frequency counts and sentiment features. Findings Those faculty members who decide to leave are involved more in external communication and less in internal communications. Also, those who decide to leave initiate fewer email conversations and opt to forward emails to colleagues. Correlation analysis shows that negative sentiment goes down, as faculty members leave the organisation and this is in contrary to the existing review of literature. The research also shows that the triggering point or the intention to leave is positively correlated to the downward swing of the emotional valence (positive sentiment). A number of email features have shown change in patterns which are correlated to a faculty member quitting the business school. Research limitations/implications Faculty members of only one business school have been considered and this is primary due to cost, privacy and complexities involved in procuring and handling the data. Also, the reasons for exhibiting the sentiments and their root cause have not been studied. Also the designation, roles and responsibilities of faculty members have not been taken into consideration. Practical implications Business schools all over India always have a challenge to recruit good faculty members who can take up research activities, teach and also shoulder administrative responsibilities. Retaining faculty members and keeping attrition levels low will help business schools to maintain the standards of excellence that they aspire. This research is immensely useful for business school, which can use email analytics in predicting the intention of the faculty members leaving their business school. Originality/value Although past studies have studied attrition, this study uses predictive analytics and maps it to the intention to quit. This study helps business schools to predict the chance of faculty members leaving the business school which is of immense value, as appropriate measures can be taken to retain and restrict attrition.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-12-31T02:32:30Z
      DOI: 10.1108/BIJ-03-2018-0083
  • Patient attitudes toward physicians
    • First page: 19
      Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Stakeholders affiliated with healthcare services should understand patient attitudes and criteria that are involved in selecting a personal physician. The purpose of this paper is to identify the factors that are significant to patients in selecting or deselecting physicians as providers of healthcare services. Design/methodology/approach The research structure was set to theorize the physician selection criteria (PSC) model into two phases. The first phase developed a conceptual model as revealed from healthcare consumer perceptions. The second phase was designed to test and validate the model through cause–effect statistical analysis underpinned by theoretical explanations through an empirical study. Findings Through an empirical study of benchmarking perceptions of people from 15 different countries, qualitative PSC were gathered and used to formulate an initial PSC model. Based on the proposed model, a validity test was conducted, and finally, the PSC model was developed, resulting in several interesting and self-explanatory outcomes. Research limitations/implications The model was tested in only one (relatively cosmopolitan) city. For proper generalization, it should be tested in countries with differing healthcare service systems. Practical implications The results of this study are interesting, important and have potential values to academics and medical professionals. The study provides strong evidence that a physician’s external approach to patients is the most significant issue for patients seeking medical services. This does not refer to basic medical services, but rather the treatment process, where the physician’s behavior and positive attitude has the strongest effect on the patient’s decision to choose one physician over others. Originality/value Final PSC model has identified some significant theoretical explanations for academics and professional justifications for practitioners.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-12-31T02:38:24Z
      DOI: 10.1108/BIJ-11-2017-0298
  • Technology forecasting (TF) and technology assessment (TA) methodologies:
           a conceptual review
    • First page: 48
      Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose Technology forecasting (TF) and assessment (TA), all in all, apply to any intentional and deliberate endeavours to forecast and view the potential heading, rate, attributes and impacts of technological change, especially for development, advancement, selection and utilisation of resources, which ultimately helps in the benchmarking. A vast variety of methods are available for TF and TA. Till now, practically, no exertion has been made to choose proper, satisfactory innovation methods or technology. The paper aims to discuss this issue. Design/methodology/approach In this paper, there is an endeavour to summarise the vast field of TF and TA, through its evolution, functions, applications and techniques. This paper provides the in-depth review of the utilisation of TF and TA methodologies and its improvement, which helps the users in selecting the appropriate method of TF and TA for a specific situation. Findings This study concludes that the quest for a single strategy for doing forecast and assessment is a misconception. This neglects to perceive that forecast and assessment oblige a suitable blend of strategies and methods drawn from a variety of fields. Researchers and practitioners must be innovative, imperative and specialised in choosing TF and TA methodologies, and cannot be programmed. Practical implications The technology seems to be the most significant driver of the present day global developments. Some technologies have far-reaching implications, and the authors need to understand these issues regarding its’ forecasting and its assessment. Originality/value The decision of proper worthy procedure amid a circumstance may have an impact on the exactness and reliability of the forecast and assessment. Significant observations regarding learning, action/s, actor/s and expected outcomes are discussed.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-12-31T02:40:53Z
      DOI: 10.1108/BIJ-04-2018-0090
  • Low carbon supplier development
    • First page: 73
      Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to provide an analytical model for low carbon supplier development. This study is focused on the level of investment and collaboration decisions pertaining to emission reduction. Design/methodology/approach The authors’ model includes a fuzzy c-means (FCM) clustering algorithm and a fuzzy formal concept analysis. First, a set of suppliers were classified according to their carbon performances through the FCM clustering algorithm. Then, the fuzzy formal concepts were derived from a set of fuzzy formal contexts through an intersection-based method. These fuzzy formal concepts provide the relative level of investments and collaboration decisions for each identified supplier cluster. A case from the Indian renewable energy sector was used for illustration of the proposed analytical model. Findings The proposed model and case illustration may help manufacturing firms to collaborate with their suppliers for improving their carbon performances. Research limitations/implications The study contributes to the low carbon supply chain management literature by identifying the decision criteria of investments toward low carbon supplier development. It also provides an analytical model of collaboration for low carbon supplier development. Though the purpose of the study is to illustrate the proposed analytical model, it would have been better if the model was empirically validated. Originality/value Though the earlier studies on green supplier development program evaluation have considered a set of criteria to decide whether or not to invest on suppliers, these are silent on the relative level of investment required for a given set of suppliers. This study aims to fulfill this gap by providing an analytical model that will help a manufacturing firm to invest and collaborate with its suppliers for improving their carbon performance.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-12-20T12:18:16Z
      DOI: 10.1108/BIJ-03-2018-0074
  • Assessing the impact of organizational culture on achieving business
           excellence with a moderating role of ICT
    • First page: 117
      Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The purpose of this paper is to discover the impact of different dimensions of organizational culture (mission culture, adaptability culture, involvement culture and consistency culture) on business excellence results criteria (customer results, people results, society results and business results) in the United Arab Emirates (UAE) and explore the moderating role of information and communication technology (ICT) use in both service and manufacturing industries. Design/methodology/approach Data were collected by questionnaire from 448 managers in nine companies that have won the Sheikh Khalifa Excellence Award in the last three years. Structural equation modeling was used to examine the data. Findings Organizational culture is significantly related to business excellence. However, these effects varied for different business excellence criteria. Three organizational culture types had a significant positive role in achieving excellent customer-related results. All four types of organizational culture had a positive role in achieving excellent people-related results. Only two culture types had significant role in achieving excellent society-related results. Business results were positively related to a balance between the four types of organizational culture. ICT use moderated the relationship between organizational culture and results related to customers, people and business, but not society. Research limitations/implications This study had some conceptual limitations. In particular, it considered the organizational culture as four types in the research model, but without structuring the indices under each type. It also had some methodological limitations. It was cross-sectional and used a self-administered questionnaire, which means that no causal relationships can be implied, and there may have been some bias in responding. Originality/value This is one of the first studies that investigate the relationship between organizational culture and business excellence in UAE excellence award-winning companies.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-12-20T02:40:47Z
      DOI: 10.1108/BIJ-03-2018-0068
  • Benchmarking supplier external risk factors in electronic equipment
           industry supply chains
    • First page: 176
      Abstract: Benchmarking: An International Journal, Ahead of Print.
      Purpose The global electronic equipment industry has evolved into one of the most innovative technology-based business sectors to transpire in the last three decades. Much of its success has been attributed to effective supply chain management. The purpose of this paper is to provide an examination of external risk factors associated with the industry’s key suppliers through the creation of Bayesian networks which can be used to benchmark external risks among these suppliers. Design/methodology/approach The study sample consists of the suppliers to seven of the leading global electronic equipment companies. Bayesian networks are used as a methodology for examining the supplier external risk profiles of the study sample. Findings The results of this study show that Bayesian networks can be effectively used to assist managers in making decisions regarding current and prospective suppliers with respect to their potential impact on supply chains as illustrated through their corresponding external risk profiles. Research limitations/implications A limitation to the use of Bayesian networks for modeling external risk profiles is the proper identification of risk events and risk categories that can impact a supply chain. Practical implications The methodology used in this study can be adopted by managers to assist them in making decisions regarding current or prospective suppliers vis-à-vis their corresponding external risk profiles. Originality/value As part of a comprehensive supplier risk management program, companies along with their suppliers can develop specific strategies and tactics to minimize the effects of supply chain external risk events.
      Citation: Benchmarking: An International Journal
      PubDate: 2018-12-20T02:45:08Z
      DOI: 10.1108/BIJ-01-2018-0004
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