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Journal Cover Supply Chain Management: An International Journal
  [SJR: 1.628]   [H-I: 56]   [13 followers]  Follow
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 1359-8546
   Published by Emerald Homepage  [312 journals]
  • Value chain analysis: an iterative and relational approach for agri-food
    • Authors: Janet Howieson, Meredith Lawley, Kathleen Hastings
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 3, May 2016.
      Purpose Value Chain Analysis (VCA) is established as a diagnostic tool and our research extends existing applications and develops an iterative and relational method. This facilitates the application of VCA to agri-food chains as a strategic process rather than a diagnostic tool. Design/methodology/approach Using a multiple case study design, the new approach to VCA was applied to four Australian prawn fisheries. These fisheries varied in size, location, management structures and marketing arrangements and allowed the general applicability of the approach to be explored. Findings The application of the revised VCA revealed the importance of undertaking a strategic approach, with the outcome for all fisheries being a greater understanding of their consumers and an enhanced realisation of commercial opportunities. Two fisheries completed the revised VCA and the findings show that a relational approach is crucial in creating value. In addition, it was shown that formalised structures and the informal behaviours of the value chain members have a strong positive impact on the relationship process. Research limitations/implications The research furthers the value chain literature and contributes an iterative approach to the application of VCA. The research also shows that obtaining improvements is not achievable for all chains and, if the entire chain is not engaged with the process, the value of the results will be compromised. Further research is needed to confirm the validity of findings in other food industries. Originality/value The relational approach is an original contribution to the area of VCA research and provides industry with a blueprint for creating successful value chains. Specifically, the areas of implementation and evaluation make an original contribution to the theoretical and practical knowledge of value chains.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-03-18T12:32:45Z
      DOI: 10.1108/SCM-06-2015-0220
  • Institutional pressures, resources commitment, and returns management
    • Authors: Yi-Chun Huang, Min-Li Yang, Ying-Jiuan Wong
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 3, May 2016.
      Purpose Returns management is regarded as a part of supply chain management. However, the research in returns management has received much less attention. This study concerns key concepts from two important schools of thought: institutional theory and the resource-based view, to investigate the relationships among institutional pressures, commitment of resources, and returns management. Design/methodology/approach Retailers and maintenance providers in the 3C industry (computers, communication, and consumer electronics) in Taiwan were surveyed, and the statistical methods of hierarchical and moderated regression were used to examine the relationships among institutional pressures, commitment of resources, and returns management. Findings Institutional pressures, comprising non-market and market pressures, affect the implementation of returns management (product return practices and product recovery practices). Commitments of resources positively and significantly moderate the relationship between the pressures imposed by non-market and market actors and product return practices and product recovery practices. Research limitations/implications This study investigates only the factors that drive returns management. Future research can examine the relationship between the antecedents and consequences of returns management. Furthermore, returns management may become increasingly critical for firms to develop and perform corporate social responsibility (CSR). Therefore, future research can investigate the relationship between CSR practices and returns management. Practical implications This research suggests that managers under institutional pressures should continually pay attention to the effects of external factors on returns management. Additionally, the results reveal that a commitment of resources can reinforce the relationship between the pressures imposed by nonmarket and market actors and the implementation of returns management. Under significant institutional pressures and resource constraints, managers may increase the effectiveness of returns management while attending to the concerns of nonmarket and market actors. Originality/value This study presents a model that considers three major explicative variables: institutional pressures, resources commitment, and returns management. It is the first investigation to integrate three streams of literature on institutional theory, the resource-based view, and returns management.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-03-18T12:32:01Z
      DOI: 10.1108/SCM-04-2015-0144
  • Watch the working capital of tier-two suppliers: a financial perspective
           of supply chain collaboration in the automotive industry
    • Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 3, May 2016.
      Purpose We examine how the lack of financial cooperation damages the operational efficiency of supply chains. Our thesis is that economic and technological forces are provoking increasing financial tensions that push companies to transfer their credit needs and inventory requirements to their weakest suppliers. Thus, what might initially seem positive from an individual perspective can in fact generate losses in production efficiency for the supply chain as a whole. Design/methodology/approach We use official data collected from 116 first-tier and second-tier suppliers in the Spanish automotive components sector covering 9 years (2001-2009). The relationships between the key variables are analysed using panel data estimations. Findings We find significant differences between the working capital (WC) of first-tier and second-tier companies, proving additionally that although this approach may temporarily improve the results of first-tier suppliers, it leads to lower production efficiency in plants throughout the value chain. Practical implications Practitioners should avoid short-sighted attitudes when organizing the supply chain on a cooperative basis, going beyond the conventional wisdom on physical and information flows between OEMs and their suppliers in order to reach upstream stages, and embracing financial considerations. Originality/value The paper takes a novel approach to the issue of inter-organizational collaboration in the supply chain, aiming to go beyond conventional Lean Supply practices. From an empirical point of view, while much of the research on the topic utilizes key informant insights collected using psychometric data collection techniques, this study uses different financial proxies collected from secondary panel data.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-03-18T12:31:48Z
      DOI: 10.1108/SCM-03-2015-0104
  • Trade credit dynamics during the phases of the business cycle – a
           value chain perspective
    • Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 3, May 2016.
      Purpose Provides evidence of how the business cycle affects net-trade-credit and its components in firms on different tiers of the value chain, including retail, wholesale and two consecutive manufacturing tiers. Design/methodology/approach Data were collected by the means of four surveys in the years 2006, 2009, 2012 and 2014, representing different phases of the business cycle, i.e. from strong economic growth to a deep recession and on to slow recovery and finally into decline. Descriptive statistics and three ANOVA models were used in the analysis of the data. Findings The distinctive profile of each value chain tier appears to have an effect on tier specific trade credit dynamics. Overall, upstream positioned firms and small firms are likely to experience a decline in net-trade-credit during uncertain economic times. The type of task-interdependence between tiers also appears to affect trade credit dynamics in some tiers of the value chain. Furthermore, initiated by recession, certain trade credit dynamics in the value chain suggest a mechanism that transmits an increased working capital burden from customers to suppliers along the value chain. Research limitations/implications Results are based on survey research with a limited amount of respondents and geographical coverage, implying limited generalisability. The use of implicit measures limits the conclusiveness of the research. Originality/value The conventional perception of the power-based determination of trade credit policies is complemented with a value chain related task-interdependence perspective. Our results also highlight that a more holistic value chain perceptive on working capital management would be more sustainable in comparison to firm-centric approaches.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-03-18T12:31:47Z
      DOI: 10.1108/SCM-08-2015-0307
  • The influence of supply chain on the innovation process: a systematic
           literature review
    • Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 3, May 2016.
      Purpose The importance of innovation as a generator of competitive advantage and the collaborative nature of this process are recurring themes in the literature. This article aims to contribute to the improvement of knowledge about the relationship between supply chains and the innovation process by means of a systematic literature review. Design/methodology/approach The method used consists in the identification, selection, analysis and synthesis of existing research on the subject and aims to ensure that the review is transparent, auditable and replicable. The article presents the analysis of 94 papers from 37 journals and the major contributions are explored. Findings The identification and analysis of relevant articles showed the complexity, timeliness and the wide-ranging character of the theme. The analysis of articles allowed the identification of facilitators of the innovation process, as well as five approaches applicable to supply chains to drive the innovation process. From these analyses, a model synthesising the main practices identified for improving innovation performance is presented. Research limitations/implications When carrying out literature reviews, the selection of articles might be considered subjective. In order to circumvent this limitation the papers have been assessed by three researchers. Practical implications The results presented can be applied in the decision-making process by managers in the areas of innovation and supply chain. Originality/value The article synthesises knowledge involving the relationships between supply chains and the innovation process. The analysis is based on quantitative and qualitative criteria.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-03-18T12:31:45Z
      DOI: 10.1108/SCM-07-2015-0266
  • Reverse resource exchanges in service supply chains: the case of
           returnable transport packaging
    • Authors: Kostas Selviaridis, Aristides Matopoulos, Leslie Thomas Szamosi, Alexandros Psychogios
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 3, May 2016.
      Purpose The paper seeks to understand how reverse resource exchanges and resource dependencies are managed in the service supply chain (SSC) of returnable transport packaging (RTP). Design/methodology/approach A single case study was conducted in the context of automotive logistics focusing on the RTP service supply chain. Data was collected through sixteen (16) interviews primarily with managers of a logistics service provider (LSP) and document analysis of contractual agreements with key customers of the packaging service. Findings Resource dependencies among actors in the SSC result from the importance of the RTP for the customer’s production processes, the competition among users for RTP and the negative implications of the temporary unavailability of RTP for customers and the LSP (in terms of service performance). Amongst other things, the LSP is dependent on its customers and third party users (e.g., the customer’s suppliers) for the timely return of package resources. The role of inter-firm integration and collaboration, formal contracts, as well as customers’ power and influence over third party RTP users are stressed as key mechanisms for managing LSP’s resource dependencies. Research limitations/implications A resource dependence theory (RDT) lens is used to analyse how reverse resource exchanges and associated resource dependencies in SSCs are managed, thus complementing the existing SSC literature emphasising the bi-directionality of resource flows. The study also extends the recent SSC literature stressing the role of contracting by empirically demonstrating how formal contracts can be mobilised to explicate resource dependencies and to specify, and regulate, reverse exchanges in the SSC. Practical implications The research suggests that logistics providers can effectively manage their resource dependencies and regulate reverse exchanges in the SSC by deploying contractual governance mechanisms and leveraging their customers’ influence over third party RTP users. Originality/value The study is novel in its application of RDT, which enhances our understanding of the management of reverse exchanges and resource dependencies in SSCs.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-03-18T12:31:43Z
      DOI: 10.1108/SCM-07-2015-0265
  • Factors that influence interorganizational use of information and
           communications technology in relationship-based supply chains: evidence
           from the Macedonian and American wine industries
    • Authors: Kristijan Mirkovski, Paul Benjamin Lowry, Bo Feng
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 3, May 2016.
      Purpose The purpose of this research is to better understand how interorganizational relationships influence information and communications technology (ICT)-enabled supply chain (SC) interactions of small-to-medium enterprises (SMEs) in developed versus developing economies through the theoretical lens of transaction cost economics (TCE) and social exchange theory (SET). Design/methodology/approach The paper uses case study data to examine SMEs operating in both a developing economy, the Republic of Macedonia, and a developed economy, the United States. Findings Insights reveal that the institutional context (i.e., environmental uncertainty) has significant indirect influence on ICT use by SMEs from rule-based and relationship-based SCs in the wine industry through contractual and relational mechanisms (i.e., contracts and social bonds). Research limitations/implications This study contributes to the body of SC knowledge by providing a comparative qualitative analysis of interorganizational factors (i.e., information sharing, collaboration, trust, contractual governance, relational governance, and environmental uncertainty) that influence ICT use by SMEs in upstream wine SCs from developing and developed economies. Practical implications This paper provides valuable implications for the SC participants (e.g., grape suppliers, wineries, and other suppliers) and industries (e.g., Macedonian and American wine industries) related to ICT use and non-use. Originality/value This study makes a novel contribution by being the first to qualitatively explore the ICT use by SMEs from the wine industry and to identify the importance of legal institutional environment in buyer–supplier exchanges from developed versus developing economies.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-03-18T12:31:41Z
      DOI: 10.1108/SCM-08-2015-0343
  • Motivational influences on supply manager environmental sustainability
    • Authors: James Anthony Swaim, Michael J. Maloni, Amy Henley, Stacy Campbell
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 3, May 2016.
      Purpose Although supply chain managers serve a central role when implementing corporate environmental sustainability objectives, existing literature does not demonstrate high levels of supply manager support for such initiatives. We investigate the potential of individual behavioral influences to explain supply manager orientation toward environmental responsibility. Design/methodology/approach We construct a research model based on the theory of planned behavior to explore how personal environmental motivations influence supply manager environmental behavior in the workplace. We also incorporate hyperbolic discounting as a cognitive bias moderator in the model. We test the research hypotheses with regression of survey data of practicing supply managers in the United States. Findings Support was found for the direct theory of planned behavior hypotheses, revealing the importance of an individual’s personal attitude, subjective norm, and perceived behavioral control on interpreting and applying the organization’s environmental sustainability objectives. Although the interactive effect of hyperbolic discounting as a cognitive bias was not supported, a direct effect was found. Practical implications The findings can help organizations improve supply manager support for sustainability initiatives. Originality/value Prior supply chain sustainability research has examined drivers and barriers at political, legal, economic, and overall firm levels. Our study expands this research base by investigating individual-level barriers and drivers related to personal responsibility for environmental sustainability. As a second contribution, integration of cognitive biases in the theory of planned behavior has been understudied in existing literature.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-03-18T12:31:39Z
      DOI: 10.1108/SCM-07-2015-0283
  • Managing reverse exchanges in service supply chains
    • Authors: Vikas Kumar, Marlene Amorim, Arijit Bhattacharya, Jose Arturo Garza-Reyes
      First page: 157
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, March 2016.
      Purpose This study aims to address the management of reverse flows in the context of service supply chains. The study builds on the characteristics of services production reported in literature to: identify diverse types of reverse flows in services supply chains; discuss key issues associated to the management of reverse service flows; and suggest directions for research for developing the knowledge for management of reverse flows in service contexts. Design/methodology/approach This study first provides an overview of the theoretical background which supports the identification and the characterization of the flows, and the reverse flows, involved in service production. A short summary of each paper accepted in this special issue is also provided to give readers an overview of the various issues around reverse exchanges in service supply chains that authors have attempted to address. Findings In this study we identify distinct types of reverse flows in services production building on the analysis of the characteristics of service production and delivery reported in the literature. Our discussion highlights the fact that service supply chains can be quite diverse in the type of exchanges of inputs and outputs that take place between customers and providers, showing that often there can be substantial flows of items to return. In particular, and differently from manufacturing contexts, we highlight that in service supply chains providers might need to handle bi-directional reverse flows. Research limitations/implications The lack of research on reverse service supply chains is to a great extent a consequence of dominant paradigms which often identify the absence of physical product flows as a key distinguishing feature of service supply chains, and therefore lead to the misbelief that in services there is nothing to return. This special issue therefore aims to clarify this misunderstanding through the limited selection of eight papers that address various issues around reverse exchanges in service supply chains. Originality/value While theoretical and empirical research in supply chain is abundant, management of reverse exchanges in service supply chain is sparse. In this special issue we aim to provide a first contribution to understand how the characteristics of service production raise new issues for the management of reverse flows in service supply chains, and to foster the development of adequate management strategies.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-01-29T12:16:32Z
      DOI: 10.1108/SCM-12-2015-0467
  • Towards conceptualizing reverse service supply chains
    • Authors: Qile He, Abby Ghobadian, David Gallear, Loo-See Beh, Nicholas O'Regan
      First page: 166
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, March 2016.
      Purpose Recognizing the heterogeneity of services, this paper attempts to clarify the characteristics of forward and the corresponding reverse supply chains of different services. Design/methodology/approach The paper develops a two-dimensional typology matrix, representing four main clusters of services according to the degree of input standardization and the degree of output tangibility. Based on this matrix, we develop a typology and parsimonious conceptual models illustrating the characteristics of forward and the corresponding reverse supply chains of each cluster of services. Findings The four main clusters of service supply chains have different characteristics. This provides the basis for the identification, presentation and explanation of the different characteristics of their corresponding reverse service supply chains. Research limitations/implications The findings of this research can help future researchers to analyse, map and model forward and reverse service supply chains, and to identify potential research gaps in the area. Practical implications The findings of the research can help managers of service firms to gain better visibility of their forward and reverse supply chains, and refine their business models to help extend their reverse/closed–loop activities. Furthermore, the findings can help managers to better optimize their service operations to reduce service gaps and potentially secure new value-adding opportunities. Originality/value This paper is the first, to our knowledge, to conceptualize the basic structure of the forward and reverse service supply chains while dealing with the high level of heterogeneity of services.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-01-29T12:16:31Z
      DOI: 10.1108/SCM-01-2015-0035
  • An empirical analysis of consumer motivation towards reverse exchange
    • Authors: Ruizhi Yuan, Martin J Liu, Alain Yee-Loong Chong, Kim Hua Tan
      First page: 180
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, March 2016.
      Purpose Despite the growing interest in reverse exchange, studies on the subject from the perspective of consumer participation and motivation remain sparse. Consumers’ participation in reverse exchange is a key component of supply-chain reverse logistics. To address the gap in existing studies, our research aims to empirically identify the intention and causes of consumer electronic product exchange (EPE). The proposed research model incorporates Value-Belief-Norm (VBN) and neutralization theories, linking consumers’ values to their intentions to participate in EPE. Design/methodology/approach Survey data collected from 250 consumers were analyzed using structural equation modeling. Findings This discussion shows that people are more likely to present positive attitudes when they are ethically concerned. However, this tendency is not without exceptions and behavior influenced by ethics was not always observed. Upon examination, the findings highlight moderating forces of psychological tension that arise when people behave in ways that are in apparent contradiction to their expressed positive attitudes. Research limitations/implications It is important to modify the model by analyzing consumers’ actual EPE behaviors. Future research should also reconsider the results from a longitudinal perspective. Practical implications The reverse logistics management practices proposed offer valuable insight into other various activities as well, including an integrated supply chain model and improving customer service. Originality/value Current reverse exchange models are insufficient for measuring consumer motivations perspective, which is a key but inadequately researched perspective of determining the effectiveness of reverse logistics management. This research endeavors to fill this gap and augment previous studies in EPE by advancing the discussion on how the concept of reverse logistics management is evaluated and justified in relation to consumption values and psychological motivations.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-01-29T12:16:30Z
      DOI: 10.1108/SCM-08-2015-0327
  • An exploratory study of reverse exchange systems used for medical devices
           in the UK National Health Service (NHS)
    • Authors: Ying Xie, Liz Breen, Tom Cherrett, Dingchang Zheng, Colin James Allen
      First page: 194
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, March 2016.
      Purpose This study aims to provide insights into the scale and use of Information Communication Technology (ICT) in managing medical devices in the NHS, with a focus on Reverse Exchange (RE) systems, as part of the broader Reverse Logistics (RL) systems, within which medical devices are returned and exchanged. Design/methodology/approach Two case studies were conducted with NHS Hospital Trusts, while another was built upon secondary resources. Primary findings were triangulated with information collected from the NHS Trusts’ reports, direct observation and a preliminary round of consultations with 12 healthcare professionals working in other NHS Trusts or Integrated Equipment Community Services. Findings The findings suggest that the sophistication of ICT implementation increases with the risks and value associated with medical devices. Operational attributes are derived from ICT implementations which can positively impact on RE performance. The forces that drive the adoption of ICT in the NHS include pressure from government, business partners and patients, competitive pressure, perceived benefits, organisation size, top management support and the availability of sufficient resources. Obstacles are mainly centred around the lack of sufficient resource. Research limitations/implications Although the Trusts that participated in this research are representative of different regions, the generalisation of the study results may be limited by the size of the sample organisations, so the results can only provide insights into the research problem. As this work is exploratory in nature, there is insufficient data on which to form definitive recommendations. Practical implications NHS Trusts may use the 6 operational attributes identified and verified by the case studies to benchmark their ICT implementation for device management. The actual and potential benefits of ICT implementation could inform technology development and encourage the uptake of ICT in healthcare. Governmental bodies can utilise this information to develop directives to actively drive ICT adoption in device management and the associated RE system. A well-considered training programme is needed to improve staff ICT skills in order to fully realise the potential of ICT systems which support the effective RE of medical devices. Originality/value The results suggest that the reverse management of medical devices back up the supply chain attained through using ICT, which in turn reduce capital costs, medical risk and increase the finance available for frontline medical treatment.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-01-29T12:16:36Z
      DOI: 10.1108/SCM-07-2015-0278
  • Reverse exchange: classifications for public service SCM
    • Authors: Ann Elizabeth Esain, James Aitken, Sharon Jayne Williams, Maneesh Kumar
      First page: 216
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, March 2016.
      Purpose To identify reverse flows and exchanges that support public service provision. Reverse flow literature has focused on manufacturing based supply chains utilising the lens of exchange (Recovery, Reuse, Repair, Recycle) to gain performance improvement in product flows. Limited research is available to support an understanding of customer derived reverse exchange (RE) service processes. We contribute to the service literature through the development of RE antecedents; derive new and revised definitions and the supporting constructs of RE service processes. Design/methodology/approach This paper synthesises literature creating a framework of antecedents for RE. Antecedents reflect differences of service flow (level of service inseparability and ‘acting upon’). These antecedents are empirically tested within an illustrative pre-existing UK healthcare case study against the synthesised antecedents and existing RE definitions. Two teams of researchers reviewed the data generated from public service supply chain processes. Definitions of RE were either revised or derived from the empirical data by each team. Findings The service concept of ‘acting upon’ for inseparable public service supply chain flows provides a basis for examining the existence of reverse flows and exchanges. Revised and new classifications to the RE model are proposed to stimulate contextual performance improvement and innovation in public service provision. Psychological utility is an additional feature to economic, environmental and social utility in public service RE. RE offers practitioners and academics a strategic operational competence to achieve improvement and innovation in public services and further advance this concept. Originality/value Extending the literature beyond the manufacturing derived RE concept to develop an understanding of the customer’s role in preserving and co-creating value in RE and flows in public service. New RE antecedents for public services, including the potential of psychological utility, are presented.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-01-29T12:16:33Z
      DOI: 10.1108/SCM-01-2015-0041
  • Operationalising IoT for reverse supply: the development of use-visibility
    • Authors: Glenn C Parry, Saara A. Brax, Roger S. Maull, Irene C. L. Ng
      Pages: 228 - 244
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, Page 228-244, March 2016.
      Purpose – Improvement of reverse supply chains requires accurate and timely information about the patterns of consumption. In the consumer context, the ways to generate and access such use-visibility data are in their infancy. The purpose of this study is to demonstrate how the Internet of Things (IoT) may be operationalised in the domestic setting to capture data on a consumer’s use of products and the implications for reverse supply chains. Design/methodology/approach – This study uses an explorative case approach drawing on data from studies of six UK households. “Horizontal” data, which reveals patterns in consumers’ use processes, is generated by combining “vertical” data from multiple sources. Use processes in the homes are mapped using IDEF0 and illustrated with the data. The quantitative data are generated using wireless sensors in the home, and qualitative data are drawn from online calendars, social media, interviews and ethnography. Findings – The study proposes four generic measurement categories for operationalising the concept of use-visibility: experience, consumption, interaction and depletion, which together address the use of different household resources. The explorative case demonstrates how these measures can be operationalised to achieve visibility of the context of use in the home. The potential of such use-visibility for reverse supply chains is discussed. Research limitations/implications – This explorative case study is based on an in-depth study of the bathroom which illustrates the application of use-visibility measures (UVMs) but provides a limited use context. Further research is needed from a wider set of homes and a wider set of use processes and contexts. Practical implications – The case demonstrates the operationalisation of the combination of data from different sources and helps answer questions of “why?”, “how?”, “when?” and “how much?”, which can inform reverse supply chains. The four UVMs can be operationalised in a way that can contribute to supply chain visibility, providing accurate and timely information of consumption, optimising resource use and eliminating waste. Originality/value – IDEF0 framework and case analysis is used to identify and validate four UVMs available through IoT data – that of experience, consumption, interaction and depletion. The UVMs characterise IoT data generated from a given process and inform the primary reverse flow in the future supply chain. They provide the basis for future data collection and development of theory around their effect on reverse supply chain efficiency.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-03-15T10:28:15Z
      DOI: 10.1108/SCM-10-2015-0386
  • Reverse logistics in household recycling and waste systems: a symbiosis
    • Authors: Emy Ezura A Jalil, David Grant, John D Nicholson, Pauline Deutz
      First page: 245
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, March 2016.
      Purpose The article investigates the proposition there is a symbiosis effect for exchanges between household waste recycling systems (HWRS) and household recycling behaviour (HRB) within the reverse logistics (RL) discourse. Design/methodology/approach The article contains empirical findings from a two phase, multi-method approach comprising consecutive inductive and deductive investigations. The qualitative and quantitative data underpin exploratory and explanatory findings which broaden and deepen understanding of this phenomenon. Findings Analysis identified significant interactions between situational and personal factors, specifically demographic factors, impacting on HRB with key factors identified as engagement, convenience, availability and accessibility. Research limitations/implications Findings confirm the existence of a symbiosis effect between situational and personal factors and inform current research threads in the environmental sciences, behavioural and logistics literature, particularly identifying consumers as being an important pivot point between forward and reverse logistics flows Practical implications Findings should inform RL-HWRS design by municipalities looking to more effectively manage MSW and enhance recycling and sustainability. RL practitioners should introduce systems to support recovery of MSW in sympathy with communication and education initiatives to affect HRB and should also appreciate a symbiosis effect in the design of HWRS. Originality/value The paper marks an early contribution to the study of symbiosis in HWRS and HRB pertaining to RL. Findings are offered that identify the key situational and personal factors that interact to affect enhanced HWRS, and also offer insights above those available in current multi-disciplinary literature that has largely examined such factors in isolation. Conclusions offer the possibility of an epistemological bridge between the social and natural sciences.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-01-29T12:16:37Z
      DOI: 10.1108/SCM-02-2015-0056
  • Second-life retailing: a reverse supply chain perspective
    • Authors: Loo-See Beh, Abby Ghobadian, Qile He, David Gallear, Nicholas O'Regan
      First page: 259
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, March 2016.
      Purpose We examine the role of entrepreneurial business models in the reverse supply chain of apparel/fashion retailers. The paper offers an alternative approach to the “return to the point of origin” prevalent in the reverse chain of manufacturers but less technically and economically feasible in the case of apparel/fashion retailers. This approach, second-life retailing, not only reduces waste but also democratises consumption. Design/methodology/approach The paper is based on an extensive literature review, semi-structured interviews with managers of two second-life retailers in Malaysia and observations of a number of stores. Findings Using the Business Model Canvas we demonstrate the essential characteristics of second-life retailers. Retailers in our study, unlike retailers in the developed world, combine traditional business models with off-price retailing. There is no clear demarcation between the forward and reverse supply chain used to manage first- and second-hand retailing. Practical implications The paper demonstrates the potential of innovative business models in the reverse supply chain. It encourages managers to look beyond the “return to the point of origin” and seek imaginative alternatives. Such alternatives potentially could result in additional revenue, enhanced sustainability and democratisation of consumption meeting triple bottom line objectives. Originality/value This paper highlights the importance and relevance of entrepreneurial business models in addressing the reverse supply chain, demonstrating this with the aid of two Malaysian off-price retailers. It also contributes to our nascent knowledge by focusing on emerging markets.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-01-29T12:16:34Z
      DOI: 10.1108/SCM-07-2015-0296
  • Three dimensions of service recovery: examining relationship and impact
    • Authors: Maneesh Kumar, Niraj Kumar
      First page: 273
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, March 2016.
      Purpose The aim of the paper is to evaluate the interrelationship between process recovery, employee recovery and customer recovery in a financial services call centre. We also investigate how process recovery affects customer recovery via employees- the bridge between organisation and customers. Design/methodology/approach A case study based approach is adopted in this study, and data triangulation is achieved through multiple data collection methods including semi-structured interviews, employees’ survey, and company reports. Justice theory is the theoretical lens considered to understand the ‘service recovery’ phenomenon. Findings The research helps in understanding the relationship of process and employee recovery with customer recovery. Findings suggest that service recovery could be used for complaint management as well as in understanding and addressing the gaps in internal operations and employee skill-sets. Factors such as training, operating systems, empowerment, incentives, and feedback, were identified as critical in providing effective service recovery. Process improvement is necessary to control complaints by conducting root cause analysis and learning from failure. Research limitations/implications Findings are limited to a case company in financial services sector and thus limits its generalisability to other context. Questionnaire distributed to employees only included important dimensions of service recovery, which would be further developed in future research. Originality/value This paper explores the specific reverse exchange strategies, termed in this paper as service recovery, and analyses the different factors responsible for better performance in the exchange process. The paper highlights how the imbalance in the process and employee recovery dimensions can impact on customer recovery. Closing the customer complaint loop by using the service recovery perspective may help organization to not only deal with complaints in a better way but also prevent such complaints in the future.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-01-29T12:16:35Z
      DOI: 10.1108/SCM-03-2015-0086
School of Mathematical and Computer Sciences
Heriot-Watt University
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