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Publisher: Emerald   (Total: 312 journals)

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J. of Learning Disabilities and Offending Behaviour     Hybrid Journal   (Followers: 24)
J. of Management Development     Hybrid Journal   (Followers: 4, SJR: 0.318, h-index: 23)
J. of Management History     Hybrid Journal   (Followers: 1)
J. of Managerial Psychology     Hybrid Journal   (Followers: 12, SJR: 0.759, h-index: 34)
J. of Manufacturing Technology Management     Hybrid Journal   (Followers: 4, SJR: 0.656, h-index: 35)
J. of Mental Health Training, Education and Practice, The     Hybrid Journal   (Followers: 8, SJR: 0.221, h-index: 2)
J. of Modelling in Management     Hybrid Journal   (Followers: 1)
J. of Money Laundering Control     Hybrid Journal   (Followers: 377)
J. of Organizational Change Management     Hybrid Journal   (Followers: 20, SJR: 0.403, h-index: 37)
J. of Organizational Effectiveness : People and Performance     Hybrid Journal   (Followers: 1)
J. of Organizational Ethnography     Hybrid Journal   (Followers: 5)
J. of Place Management and Development     Hybrid Journal   (Followers: 2, SJR: 0.419, h-index: 1)
J. of Product & Brand Management     Hybrid Journal   (Followers: 8, SJR: 0.383, h-index: 22)
J. of Property Investment & Finance     Hybrid Journal   (Followers: 5, SJR: 0.474, h-index: 12)
J. of Public Mental Health     Hybrid Journal   (Followers: 20, SJR: 0.151, h-index: 3)
J. of Quality in Maintenance Engineering     Hybrid Journal   (Followers: 4, SJR: 0.851, h-index: 29)
J. of Research in Interactive Marketing     Hybrid Journal   (Followers: 6, SJR: 0.544, h-index: 8)
J. of Research in Marketing and Entrepreneurship     Hybrid Journal   (Followers: 12)
J. of Risk Finance, The     Hybrid Journal   (Followers: 8)
J. of Science and Technology Policy Management     Hybrid Journal   (Followers: 3, SJR: 0.249, h-index: 3)
J. of Service Management     Hybrid Journal   (Followers: 8, SJR: 1.162, h-index: 14)
J. of Services Marketing     Hybrid Journal   (Followers: 13, SJR: 1.069, h-index: 31)
J. of Small Business and Enterprise Development     Hybrid Journal   (Followers: 12, SJR: 0.289, h-index: 20)
J. of Social Marketing     Hybrid Journal   (Followers: 9, SJR: 0.662, h-index: 7)
J. of Strategy and Management     Hybrid Journal   (Followers: 4)
J. of Systems and Information Technology     Hybrid Journal   (Followers: 4, SJR: 0.221, h-index: 3)
J. of Technology Management in China     Hybrid Journal   (Followers: 1)
J. of Workplace Learning     Hybrid Journal   (Followers: 9, SJR: 0.547, h-index: 18)
Kybernetes     Hybrid Journal   (Followers: 1, SJR: 0.298, h-index: 22)
Leadership & Organization Development J.     Hybrid Journal   (Followers: 21, SJR: 0.521, h-index: 20)
Leadership in Health Services     Hybrid Journal   (Followers: 27, SJR: 0.319, h-index: 10)
Library Hi Tech     Hybrid Journal   (Followers: 1038, SJR: 0.926, h-index: 19)
Library Hi Tech News     Hybrid Journal   (Followers: 657, SJR: 0.442, h-index: 8)
Library Management     Hybrid Journal   (Followers: 756, SJR: 0.948, h-index: 12)
Library Review     Hybrid Journal   (Followers: 691, SJR: 0.573, h-index: 11)
Management Decision     Hybrid Journal   (Followers: 5, SJR: 1.423, h-index: 34)
Management of Environmental Quality: An Intl. J.     Hybrid Journal   (Followers: 6, SJR: 0.265, h-index: 14)
Management Research : The J. of the Iberoamerican Academy of Management     Hybrid Journal   (Followers: 2)
Management Research News     Hybrid Journal   (Followers: 3)
Management Research Review     Hybrid Journal   (Followers: 6, SJR: 0.318, h-index: 13)
Managerial Auditing J.     Hybrid Journal   (Followers: 1, SJR: 0.29, h-index: 19)
Managerial Finance     Hybrid Journal   (Followers: 3)
Managing Service Quality     Hybrid Journal   (Followers: 8, SJR: 0.72, h-index: 28)
Marketing Intelligence & Planning     Hybrid Journal   (Followers: 9, SJR: 0.354, h-index: 24)
Measuring Business Excellence     Hybrid Journal   (Followers: 1, SJR: 0.438, h-index: 13)
Meditari Accountancy Research     Hybrid Journal   (Followers: 2)
Mental Health and Social Inclusion     Hybrid Journal   (Followers: 23, SJR: 0.211, h-index: 4)
Mental Health Review J.     Hybrid Journal   (Followers: 17, SJR: 0.191, h-index: 2)
Microelectronics Intl.     Hybrid Journal   (SJR: 0.331, h-index: 14)
Multicultural Education & Technology J.     Hybrid Journal   (Followers: 3, SJR: 0.236, h-index: 5)
Multidiscipline Modeling in Materials and Structures     Hybrid Journal   (Followers: 1, SJR: 0.245, h-index: 7)
Multinational Business Review     Hybrid Journal   (Followers: 2)
Nankai Business Review Intl.     Hybrid Journal  
New Library World     Hybrid Journal   (Followers: 537, SJR: 0.746, h-index: 13)
Nutrition & Food Science     Hybrid Journal   (Followers: 10, SJR: 0.183, h-index: 10)
OCLC Systems & Services     Hybrid Journal   (Followers: 76, SJR: 0.378, h-index: 12)
On the Horizon     Hybrid Journal   (SJR: 0.398, h-index: 12)
Online Information Review     Hybrid Journal   (Followers: 125, SJR: 0.712, h-index: 30)
Pacific Accounting Review     Hybrid Journal  
Performance Measurement and Metrics     Hybrid Journal   (Followers: 7, SJR: 0.387, h-index: 10)
Personnel Review     Hybrid Journal   (Followers: 12, SJR: 0.876, h-index: 36)
Pigment & Resin Technology     Hybrid Journal   (Followers: 2, SJR: 0.322, h-index: 21)
Policing: An Intl. J. of Police Strategies & Management     Hybrid Journal   (Followers: 455, SJR: 0.486, h-index: 22)
Program: Electronic Library and Information Systems     Hybrid Journal   (Followers: 261, SJR: 0.554, h-index: 14)
Property Management     Hybrid Journal   (Followers: 2, SJR: 0.304, h-index: 9)
Qualitative Market Research: An Intl. J.     Hybrid Journal   (Followers: 3, SJR: 0.365, h-index: 18)
Qualitative Research in Accounting & Management     Hybrid Journal   (Followers: 6, SJR: 0.254, h-index: 3)
Qualitative Research in Financial Markets     Hybrid Journal   (Followers: 3)
Qualitative Research in Organizations and Management: An Intl. J.     Hybrid Journal   (Followers: 5)
Quality Assurance in Education     Hybrid Journal   (Followers: 3, SJR: 0.665, h-index: 19)
Quality in Ageing and Older Adults     Hybrid Journal   (Followers: 38, SJR: 0.239, h-index: 11)
Rapid Prototyping J.     Hybrid Journal   (Followers: 5, SJR: 0.928, h-index: 41)
Records Management J.     Hybrid Journal   (Followers: 17, SJR: 0.275, h-index: 9)
Reference Reviews     Hybrid Journal   (Followers: 11)
Reference Services Review     Hybrid Journal   (Followers: 31, SJR: 1.599, h-index: 16)
Research on Economic Inequality     Hybrid Journal   (Followers: 5, SJR: 0.232, h-index: 8)
Research on Emotion in Organizations     Hybrid Journal   (Followers: 7, SJR: 0.186, h-index: 6)
Review of Accounting and Finance     Hybrid Journal   (Followers: 2, SJR: 0.125, h-index: 2)
Review of Marketing Research     Hybrid Journal   (Followers: 14, SJR: 0.518, h-index: 3)
Safer Communities     Hybrid Journal   (Followers: 42, SJR: 0.338, h-index: 4)
Sensor Review     Hybrid Journal   (Followers: 1, SJR: 0.257, h-index: 21)
Smart and Sustainable Built Environment     Hybrid Journal   (Followers: 8)
Social Care and Neurodisability     Hybrid Journal   (Followers: 3)
Social Enterprise J.     Hybrid Journal   (Followers: 7)
Social Responsibility J.     Hybrid Journal   (Followers: 2, SJR: 0.228, h-index: 4)
Society and Business Review     Hybrid Journal   (Followers: 2)
Soldering & Surface Mount Technology     Hybrid Journal   (Followers: 2, SJR: 0.303, h-index: 21)
South Asian J. of Global Business Research     Hybrid Journal  
Sport, Business and Management : An Intl. J.     Hybrid Journal   (Followers: 4)
Strategic Direction     Hybrid Journal   (Followers: 2, SJR: 0.112, h-index: 4)
Strategic HR Review     Hybrid Journal   (Followers: 3)
Strategic Outsourcing : An Intl. J.     Hybrid Journal   (Followers: 2)
Strategy & Leadership     Hybrid Journal   (Followers: 22, SJR: 0.209, h-index: 15)
Structural Survey     Hybrid Journal   (SJR: 0.285, h-index: 9)
Studies in Economics and Finance     Hybrid Journal   (Followers: 1, SJR: 0.222, h-index: 5)
Supply Chain Management: An Intl. J.     Hybrid Journal   (Followers: 13, SJR: 1.628, h-index: 56)
Sustainability Accounting, Management and Policy J.     Hybrid Journal   (Followers: 7, SJR: 0.355, h-index: 4)
Team Performance Management     Hybrid Journal   (Followers: 10, SJR: 0.283, h-index: 11)
The Bottom Line: Managing Library Finances     Hybrid Journal   (Followers: 79, SJR: 0.349, h-index: 6)
The Electronic Library     Hybrid Journal   (Followers: 845, SJR: 0.799, h-index: 23)

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Journal Cover Supply Chain Management: An International Journal
  [SJR: 1.628]   [H-I: 56]   [13 followers]  Follow
    
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 1359-8546
   Published by Emerald Homepage  [312 journals]
  • Reverse logistics in household recycling and waste systems: a symbiosis
           perspective
    • Authors: Emy Ezura A Jalil, David Grant, John D Nicholson, Pauline Deutz
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, March 2016.
      Purpose The article investigates the proposition there is a symbiosis effect for exchanges between household waste recycling systems (HWRS) and household recycling behaviour (HRB) within the reverse logistics (RL) discourse. Design/methodology/approach The article contains empirical findings from a two phase, multi-method approach comprising consecutive inductive and deductive investigations. The qualitative and quantitative data underpin exploratory and explanatory findings which broaden and deepen understanding of this phenomenon. Findings Analysis identified significant interactions between situational and personal factors, specifically demographic factors, impacting on HRB with key factors identified as engagement, convenience, availability and accessibility. Research limitations/implications Findings confirm the existence of a symbiosis effect between situational and personal factors and inform current research threads in the environmental sciences, behavioural and logistics literature, particularly identifying consumers as being an important pivot point between forward and reverse logistics flows Practical implications Findings should inform RL-HWRS design by municipalities looking to more effectively manage MSW and enhance recycling and sustainability. RL practitioners should introduce systems to support recovery of MSW in sympathy with communication and education initiatives to affect HRB and should also appreciate a symbiosis effect in the design of HWRS. Originality/value The paper marks an early contribution to the study of symbiosis in HWRS and HRB pertaining to RL. Findings are offered that identify the key situational and personal factors that interact to affect enhanced HWRS, and also offer insights above those available in current multi-disciplinary literature that has largely examined such factors in isolation. Conclusions offer the possibility of an epistemological bridge between the social and natural sciences.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-01-29T12:16:37Z
      DOI: 10.1108/SCM-02-2015-0056
       
  • An exploratory study of reverse exchange systems used for medical devices
           in the UK National Health Service (NHS)
    • Authors: Ying Xie, Liz Breen, Tom Cherrett, Dingchang Zheng, Colin James Allen
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, March 2016.
      Purpose This study aims to provide insights into the scale and use of Information Communication Technology (ICT) in managing medical devices in the NHS, with a focus on Reverse Exchange (RE) systems, as part of the broader Reverse Logistics (RL) systems, within which medical devices are returned and exchanged. Design/methodology/approach Two case studies were conducted with NHS Hospital Trusts, while another was built upon secondary resources. Primary findings were triangulated with information collected from the NHS Trusts’ reports, direct observation and a preliminary round of consultations with 12 healthcare professionals working in other NHS Trusts or Integrated Equipment Community Services. Findings The findings suggest that the sophistication of ICT implementation increases with the risks and value associated with medical devices. Operational attributes are derived from ICT implementations which can positively impact on RE performance. The forces that drive the adoption of ICT in the NHS include pressure from government, business partners and patients, competitive pressure, perceived benefits, organisation size, top management support and the availability of sufficient resources. Obstacles are mainly centred around the lack of sufficient resource. Research limitations/implications Although the Trusts that participated in this research are representative of different regions, the generalisation of the study results may be limited by the size of the sample organisations, so the results can only provide insights into the research problem. As this work is exploratory in nature, there is insufficient data on which to form definitive recommendations. Practical implications NHS Trusts may use the 6 operational attributes identified and verified by the case studies to benchmark their ICT implementation for device management. The actual and potential benefits of ICT implementation could inform technology development and encourage the uptake of ICT in healthcare. Governmental bodies can utilise this information to develop directives to actively drive ICT adoption in device management and the associated RE system. A well-considered training programme is needed to improve staff ICT skills in order to fully realise the potential of ICT systems which support the effective RE of medical devices. Originality/value The results suggest that the reverse management of medical devices back up the supply chain attained through using ICT, which in turn reduce capital costs, medical risk and increase the finance available for frontline medical treatment.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-01-29T12:16:36Z
      DOI: 10.1108/SCM-07-2015-0278
       
  • Three dimensions of service recovery: examining relationship and impact
    • Authors: Maneesh Kumar, Niraj Kumar
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, March 2016.
      Purpose The aim of the paper is to evaluate the interrelationship between process recovery, employee recovery and customer recovery in a financial services call centre. We also investigate how process recovery affects customer recovery via employees- the bridge between organisation and customers. Design/methodology/approach A case study based approach is adopted in this study, and data triangulation is achieved through multiple data collection methods including semi-structured interviews, employees’ survey, and company reports. Justice theory is the theoretical lens considered to understand the ‘service recovery’ phenomenon. Findings The research helps in understanding the relationship of process and employee recovery with customer recovery. Findings suggest that service recovery could be used for complaint management as well as in understanding and addressing the gaps in internal operations and employee skill-sets. Factors such as training, operating systems, empowerment, incentives, and feedback, were identified as critical in providing effective service recovery. Process improvement is necessary to control complaints by conducting root cause analysis and learning from failure. Research limitations/implications Findings are limited to a case company in financial services sector and thus limits its generalisability to other context. Questionnaire distributed to employees only included important dimensions of service recovery, which would be further developed in future research. Originality/value This paper explores the specific reverse exchange strategies, termed in this paper as service recovery, and analyses the different factors responsible for better performance in the exchange process. The paper highlights how the imbalance in the process and employee recovery dimensions can impact on customer recovery. Closing the customer complaint loop by using the service recovery perspective may help organization to not only deal with complaints in a better way but also prevent such complaints in the future.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-01-29T12:16:35Z
      DOI: 10.1108/SCM-03-2015-0086
       
  • Second-life retailing: a reverse supply chain perspective
    • Authors: Loo-See Beh, Abby Ghobadian, Qile He, David Gallear, Nicholas O'Regan
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, March 2016.
      Purpose We examine the role of entrepreneurial business models in the reverse supply chain of apparel/fashion retailers. The paper offers an alternative approach to the “return to the point of origin” prevalent in the reverse chain of manufacturers but less technically and economically feasible in the case of apparel/fashion retailers. This approach, second-life retailing, not only reduces waste but also democratises consumption. Design/methodology/approach The paper is based on an extensive literature review, semi-structured interviews with managers of two second-life retailers in Malaysia and observations of a number of stores. Findings Using the Business Model Canvas we demonstrate the essential characteristics of second-life retailers. Retailers in our study, unlike retailers in the developed world, combine traditional business models with off-price retailing. There is no clear demarcation between the forward and reverse supply chain used to manage first- and second-hand retailing. Practical implications The paper demonstrates the potential of innovative business models in the reverse supply chain. It encourages managers to look beyond the “return to the point of origin” and seek imaginative alternatives. Such alternatives potentially could result in additional revenue, enhanced sustainability and democratisation of consumption meeting triple bottom line objectives. Originality/value This paper highlights the importance and relevance of entrepreneurial business models in addressing the reverse supply chain, demonstrating this with the aid of two Malaysian off-price retailers. It also contributes to our nascent knowledge by focusing on emerging markets.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-01-29T12:16:34Z
      DOI: 10.1108/SCM-07-2015-0296
       
  • Reverse exchange: classifications for public service SCM
    • Authors: Ann Elizabeth Esain, James Aitken, Sharon Jayne Williams, Maneesh Kumar
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, March 2016.
      Purpose To identify reverse flows and exchanges that support public service provision. Reverse flow literature has focused on manufacturing based supply chains utilising the lens of exchange (Recovery, Reuse, Repair, Recycle) to gain performance improvement in product flows. Limited research is available to support an understanding of customer derived reverse exchange (RE) service processes. We contribute to the service literature through the development of RE antecedents; derive new and revised definitions and the supporting constructs of RE service processes. Design/methodology/approach This paper synthesises literature creating a framework of antecedents for RE. Antecedents reflect differences of service flow (level of service inseparability and ‘acting upon’). These antecedents are empirically tested within an illustrative pre-existing UK healthcare case study against the synthesised antecedents and existing RE definitions. Two teams of researchers reviewed the data generated from public service supply chain processes. Definitions of RE were either revised or derived from the empirical data by each team. Findings The service concept of ‘acting upon’ for inseparable public service supply chain flows provides a basis for examining the existence of reverse flows and exchanges. Revised and new classifications to the RE model are proposed to stimulate contextual performance improvement and innovation in public service provision. Psychological utility is an additional feature to economic, environmental and social utility in public service RE. RE offers practitioners and academics a strategic operational competence to achieve improvement and innovation in public services and further advance this concept. Originality/value Extending the literature beyond the manufacturing derived RE concept to develop an understanding of the customer’s role in preserving and co-creating value in RE and flows in public service. New RE antecedents for public services, including the potential of psychological utility, are presented.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-01-29T12:16:33Z
      DOI: 10.1108/SCM-01-2015-0041
       
  • Managing reverse exchanges in service supply chains
    • Authors: Vikas Kumar, Marlene Amorim, Arijit Bhattacharya, Jose Arturo Garza-Reyes
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, March 2016.
      Purpose This study aims to address the management of reverse flows in the context of service supply chains. The study builds on the characteristics of services production reported in literature to: identify diverse types of reverse flows in services supply chains; discuss key issues associated to the management of reverse service flows; and suggest directions for research for developing the knowledge for management of reverse flows in service contexts. Design/methodology/approach This study first provides an overview of the theoretical background which supports the identification and the characterization of the flows, and the reverse flows, involved in service production. A short summary of each paper accepted in this special issue is also provided to give readers an overview of the various issues around reverse exchanges in service supply chains that authors have attempted to address. Findings In this study we identify distinct types of reverse flows in services production building on the analysis of the characteristics of service production and delivery reported in the literature. Our discussion highlights the fact that service supply chains can be quite diverse in the type of exchanges of inputs and outputs that take place between customers and providers, showing that often there can be substantial flows of items to return. In particular, and differently from manufacturing contexts, we highlight that in service supply chains providers might need to handle bi-directional reverse flows. Research limitations/implications The lack of research on reverse service supply chains is to a great extent a consequence of dominant paradigms which often identify the absence of physical product flows as a key distinguishing feature of service supply chains, and therefore lead to the misbelief that in services there is nothing to return. This special issue therefore aims to clarify this misunderstanding through the limited selection of eight papers that address various issues around reverse exchanges in service supply chains. Originality/value While theoretical and empirical research in supply chain is abundant, management of reverse exchanges in service supply chain is sparse. In this special issue we aim to provide a first contribution to understand how the characteristics of service production raise new issues for the management of reverse flows in service supply chains, and to foster the development of adequate management strategies.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-01-29T12:16:32Z
      DOI: 10.1108/SCM-12-2015-0467
       
  • Towards conceptualizing reverse service supply chains
    • Authors: Qile He, Abby Ghobadian, David Gallear, Loo-See Beh, Nicholas O'Regan
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, March 2016.
      Purpose Recognizing the heterogeneity of services, this paper attempts to clarify the characteristics of forward and the corresponding reverse supply chains of different services. Design/methodology/approach The paper develops a two-dimensional typology matrix, representing four main clusters of services according to the degree of input standardization and the degree of output tangibility. Based on this matrix, we develop a typology and parsimonious conceptual models illustrating the characteristics of forward and the corresponding reverse supply chains of each cluster of services. Findings The four main clusters of service supply chains have different characteristics. This provides the basis for the identification, presentation and explanation of the different characteristics of their corresponding reverse service supply chains. Research limitations/implications The findings of this research can help future researchers to analyse, map and model forward and reverse service supply chains, and to identify potential research gaps in the area. Practical implications The findings of the research can help managers of service firms to gain better visibility of their forward and reverse supply chains, and refine their business models to help extend their reverse/closed–loop activities. Furthermore, the findings can help managers to better optimize their service operations to reduce service gaps and potentially secure new value-adding opportunities. Originality/value This paper is the first, to our knowledge, to conceptualize the basic structure of the forward and reverse service supply chains while dealing with the high level of heterogeneity of services.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-01-29T12:16:31Z
      DOI: 10.1108/SCM-01-2015-0035
       
  • An empirical analysis of consumer motivation towards reverse exchange
    • Authors: Ruizhi Yuan, Martin J Liu, Alain Yee-Loong Chong, Kim Hua Tan
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 2, March 2016.
      Purpose Despite the growing interest in reverse exchange, studies on the subject from the perspective of consumer participation and motivation remain sparse. Consumers’ participation in reverse exchange is a key component of supply-chain reverse logistics. To address the gap in existing studies, our research aims to empirically identify the intention and causes of consumer electronic product exchange (EPE). The proposed research model incorporates Value-Belief-Norm (VBN) and neutralization theories, linking consumers’ values to their intentions to participate in EPE. Design/methodology/approach Survey data collected from 250 consumers were analyzed using structural equation modeling. Findings This discussion shows that people are more likely to present positive attitudes when they are ethically concerned. However, this tendency is not without exceptions and behavior influenced by ethics was not always observed. Upon examination, the findings highlight moderating forces of psychological tension that arise when people behave in ways that are in apparent contradiction to their expressed positive attitudes. Research limitations/implications It is important to modify the model by analyzing consumers’ actual EPE behaviors. Future research should also reconsider the results from a longitudinal perspective. Practical implications The reverse logistics management practices proposed offer valuable insight into other various activities as well, including an integrated supply chain model and improving customer service. Originality/value Current reverse exchange models are insufficient for measuring consumer motivations perspective, which is a key but inadequately researched perspective of determining the effectiveness of reverse logistics management. This research endeavors to fill this gap and augment previous studies in EPE by advancing the discussion on how the concept of reverse logistics management is evaluated and justified in relation to consumption values and psychological motivations.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2016-01-29T12:16:30Z
      DOI: 10.1108/SCM-08-2015-0327
       
  • Environmental management: the role of supply chain capabilities in the
           auto sector
    • Authors: Yang Liu, Jag Srai, Steve Evans
      First page: 1
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 1, January 2016.
      Purpose This paper explores the specific role of supply chain capabilities in the implementation of particular green strategies, and the extent to which this relationship is contingent upon firm size. Design/methodology/approach A survey-based approach was used to empirically test the study hypotheses. Data that was collected from 225 senior logistics/supply chain managers across the automotive OEM and supplier base (predominantly from China, North America and Europe) was analyzed using moderated regression analyses. Findings Supply chain capabilities contribute to effective green strategy implementation and their magnitude varies significantly with respect to green design, green purchasing, and green manufacturing. Firm size has positive moderating effects on supply chain flexibility in both green design and green purchasing, and on supplier appraisal capability in both green purchasing and green manufacturing. However, unexpectedly, firm size negatively moderates not only SCM skills/knowledge in both green design and green purchasing but also IT/IS support in green manufacturing. Research limitations/implications This study adopted a cross-sectional survey design and was only conducted in the automotive industry which may affect the inferences of causality and generalizability beyond this sector. Practical implications Managers should consider whether the green strategies that they want to follow ‘fit’ with their existing resources/capabilities and firm-level conditions, and accordingly develop and deploy appropriate supply chain capabilities for successful implementation. Originality/value The research contributes to the existing resource-based view literature by studying the capability – strategy link with its specific application to environmental management.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2015-11-27T12:34:32Z
      DOI: 10.1108/SCM-01-2015-0026
       
  • Finding supply chain talent: an outreach strategy
    • Authors: Steven Leon, Nizam Uddin
      First page: 20
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 1, January 2016.
      Purpose The purpose of this paper is to identify when students choose their major and to identify when students become interested in a career field in order to devise a supply chain management talent outreach strategy. Design/methodology/approach A survey was administered to undergraduate students in supply chain management classes and the responses were explored through multinomial logistic regression analyses. Findings The study revealed that interest in the career field is a major factor in choosing a college degree, among others factors. The timing of when a student chooses a major is influenced by whether or not the student lived abroad and interest in the field. The career field chosen is influenced by race, whether or not the student lived abroad, and by prior experience. Outreach strategies to attract new talent to supply chain related fields should start prior to a student entering college. Research limitations/implications The results are based on survey research with a limited geographic coverage and the research is limited to investigating students whose college major is other than supply chain management, leaving opportunities for further research where the college major is supply chain management. Originality/value The authors provide original findings that improve outreach strategies to attract next generation supply chain talent. They also further the development of theory for the determinants of when a college major is selected and when interest in a career field begins.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2015-11-27T12:32:42Z
      DOI: 10.1108/SCM-02-2015-0084
       
  • Adaptation of supply management towards a hybrid culture: the case of a
           Japanese automaker
    • Authors: Fu Jia, Ruihong Gao, Richard Lamming, Richard Wilding
      First page: 45
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 1, January 2016.
      Purpose This paper aims to identify problems caused by cultural differences between Japan and China that face supply chain managers applying Japanese-style supply management practices within supply networks in China and presents solutions to this problem. Design/methodology/approach We carry out a single, longitudinal case study conducting two waves of data collection (i.e., interviews and observation) plus the collection of much archival data. It goes beyond the dyad by examining supply management of a Japanese company’s supply chain up to three tiers in China. Findings We have revealed the four supply cultural differences between Japan and China, which caused the cultural clashes between JVCo and some of its suppliers and develop a model of adaptation of Japanese supply management to the Chinese business system. Adaptation involves creating new supply management practices out of selective adaptation, innovation and change of existing Japanese and Chinese supply management practices rooted in different Japanese, Chinese and Western cultures. A list of organisational factors affecting the adaptation has also been provided. Research limitations/implications Due to the adoption of a single case study method, caution should be given to generalising the findings to all Japanese firms. Practical implications We provide Japanese, Chinese and Western managers with insights on how to mitigate the problems caused by cultural differences within supply relationships in China and provide some innovative ideas on how managers from all three cultures could blend the elements of the three cultures to form a hybrid culture and reduce cultural clashes. Originality/value This is one of the few attempts to study the transfer of Japanese supply management practice to China. Organizational theory (i.e., transfer of organizational practice and hybridization) is applied and provides a robust framework to explain the supply management practice. This study also answers the call for a global supplier relationship management paradigm.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2015-11-27T12:35:27Z
      DOI: 10.1108/SCM-01-2015-0009
       
  • An empirical study of Chinese SME grocery retailers’ distribution
           capabilities
    • Authors: Teck-Yong Eng
      First page: 63
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 1, January 2016.
      Purpose The distribution capability of a firm can influence both effective and efficient handling of external stocks, and internal distribution of products in response to changing market demands. Although firms rely on distribution capability to manage their supply chain to ensure the right products are in the right place at the right time, few studies examine the underlying factors that support distribution capabilities for a firm’s upstream and downstream supply chain activities especially in uncertain environments. Design/methodology/approach In the context of retail firms, a review of the literature shows that distribution capability can be conceptualized as an interfirm phenomenon based on theoretical insights from the resource-based view (RBV), market orientation (MO) and network structure. Findings Data from a sample of 247 small and medium-sized (SME) grocery retailers operating in three major Chinese cities highlight a salient and positive relationship between a retailer’s distribution capabilities and its performance in uncertain environments. Originality/value However, a retailer’s strong interfirm relations in a distribution network are negatively associated with retailer performance. Similarly, the influence of interfirm market orientation on retailer performance cannot be established in the supply chain. The study suggests that SME grocery retailers would benefit from understanding their numerous supply chain relationships and managing them (rather than relying on centrally ingrained relationships), and developing behavioral norms of interfirm market orientation among different supply chain partners.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2015-11-27T12:32:39Z
      DOI: 10.1108/SCM-04-2015-0159
       
  • The social supply chain and the future high street
    • Authors: Gordon Fletcher, Anita Greenhill, Marie Griffiths, Rachel McLean
      First page: 78
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 1, January 2016.
      Purpose The paper offers a perspective on the operations of retail businesses in the high street as they adapt to the rising influence of the digital economy. We reveal some of the new challenges being posed by the changing growth and consumption patterns in cities that are coupled with shifting supply chain trends. Design/methodology/approach The study is conducted through the analytical lens of what we describe as the social supply chain. To enable this discussion a case study approach is employed to explore the rapid advances and influence of digital technologies on businesses operating on the primary business street of suburban centre, towns or cities (described in the UK collectively as the ‘high street’). Findings Theoretically extending the ‘social’ in the social supply chain enables a deeper representation of the complexity of human sociality and can be observed in the action of the collective and systematic processes of business. We illustrate the usefulness of the nuanced concept of the ‘social supply chain’ with two related strategies concerning delivery and balance that are themselves interlinked with the actions of co-creation, co-production and co-consumption. Originality/value We take a social supply chain management perspective to consider the original purpose and rationale for the development of the UK high street and then undertake a systematic critical review of the various recent efforts undertaken by local governments, communities and traders groups to revitalise the high street. For the purpose of this paper we use two distinct strategies relating to distribution and balancing strategies to emphasise and analyse this perspective.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2015-11-27T12:32:10Z
      DOI: 10.1108/SCM-05-2014-0154
       
  • Comprehensive insight into supplier quality and the impact of quality
           strategies of suppliers on outsourcing decisions
    • Authors: Meryem Uluskan, Jeffrey A. Joines, A. Blanton Godfrey
      First page: 92
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 1, January 2016.
      Purpose This study provides a comprehensive insight into the role of the quality management systems in international suppliers (e.g. ISO, Total Quality Management, Lean and Six Sigma) on outsourcing decisions of buyer companies with regard to reshoring activities. Design/methodology/approach By the means of a comprehensive survey data collected within US textile and apparel industry, we identify four quality factors, and compare these factors for international and domestic suppliers by the means of linear discriminant analysis (LDA) and consequently define a reshore vector. Next, the most effective quality management system within international suppliers is analyzed by the means of a new application based on LDA. Findings The results reveal that international suppliers perform worse for all quality factors compared to domestic US suppliers, which may leave the door open for reshoring activities. Furthermore, it is shown that Lean and Six Sigma in international suppliers lead to superior levels of quality because they are aligned along the most opposite directions against reshore vector. Therefore, it is claimed that Lean and Six Sigma within the international suppliers can inhibit reshoring activities of US companies. Practical implications The willingness of US textile companies to assist their international suppliers and the challenges on this subject are discussed on the basis that supplier development (or quality management) programs can be strong alternatives to reshoring activities. Originality/value Quality management systems in suppliers are analyzed with a new method within a new context based on reshore phenomenon, which provides an essential point of view for academic and industrial environments.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2015-11-27T12:35:10Z
      DOI: 10.1108/SCM-04-2015-0140
       
  • 3PL selection criteria in integrated circuit manufacturing industry in
           Taiwan
    • Authors: Bang-Ning Hwang, Tsai-Ti Chen, James T. Lin
      First page: 103
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 1, January 2016.
      Purpose The integrated circuit (IC) manufacturing industry seeks global sourcing, and is facing increasing pressure due to fierce market competition. More than a cost reduction strategy, third-party logistics (3PL) is a strategic tool for IC manufacturers to gain a competitive advantage in a global supply chain complex. The goal of this study was to identify the key 3PL selection criteria for the IC manufacturing industry in Taiwan. Design/methodology/approach The Triangulation method that combines qualitative and quantitative approaches was employed in the study. The qualitative approach of focus group discussions was adopted to establish the decision framework, and the quantitative approach of the analytic hierarchy process (AHP) was used to explore the relative importance of the 3PL selection criteria. Finally, an in-depth proof-by-example interview was undertaken to provide an insightful interpretation of the research results. Findings The research shows that Performance is the most important criterion group followed by cost, service, quality assurance, intangible, and information technology. At the detailed sub-criteria level, document accuracy, problem solving capability, continuous cost reduction, value-added services, and associated cost control capability are the top five criteria. Research limitations/implications This study focused on the IC manufacturing sector in Taiwan. Multi-country and multi-industry studies are recommended to help further validate and generalize the research findings. Originality/value Due to its application of Triangulation, this study is a pioneering work on the 3PL selection criteria in a high-tech manufacturing industry. Furthermore, the value of this research is that (1) it enhances the body of knowledge of 3PL selection by identifying certain emerging selection criteria; (2) it could serve as a guideline for IC manufacturers in planning logistics outsourcing actions; and (3) it could significantly contribute to the efforts of 3PL providers in evaluating whether they comply with customer needs and adhere to core competency development.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2015-11-27T12:34:20Z
      DOI: 10.1108/SCM-03-2014-0089
       
  • Visibility, resource sharing and performance in supply chain
           relationships: insights from humanitarian practitioners
    • Authors: Amin Maghsoudi, Ala Pazirandeh
      First page: 125
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 1, January 2016.
      Purpose Connecting to the ongoing conversation on the importance of supply chain visibility, in this paper, we empirically examine the impact of visibility in supply chain relationships, on resource sharing among, and on the performance of, humanitarian organizations. Design/methodology/approach Survey data was collected from 101 humanitarian organizations in Southeast Asia. The organizations all experienced being interconnected within the supply chain relationships formed in humanitarian response settings. Data is used to test the conceptually developed model, using the structural equation modeling-partial least square (SEM-PLS) approach. Findings Results show that visibility has significant impact on resource sharing and the performance of the organizations, especially in terms of the willingness to share resources, resources used and flexibility of organizations. The results also show that in situations of high uncertainty, the association between resource sharing and performance becomes weaker. Research limitations/implications The study is limited to the method used. Practical implications Findings of this research provide insights for humanitarian practitioners on the need to increase visibility of the scarce resources available within the relationships formed during a disaster relief operation to improve overall disaster response. The level of uncertainty in terms of needs assessment, number of affected people, location of a disaster and so forth, is also taken into account in the recommendations made. Originality/value This study is among the first to empirically test the link between visibility, resource sharing, and performance, specifically in a humanitarian context, which is among the critical success factors for better interorganizational coordination and better aid delivery.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2015-11-27T12:33:09Z
      DOI: 10.1108/SCM-03-2015-0102
       
  • Embracing supply chain agility: an investigation in the electronics
           industry
    • Authors: Ying Kei Tse, Minhao Zhang, Pervaiz Akhtar, Jill MacBryde
      First page: 140
      Abstract: Supply Chain Management: An International Journal, Volume 21, Issue 1, January 2016.
      Purpose In this research, we aim to identify the antecedents of firm’s supply chain agility (SC agility) and how SC agility impacts on firm’s performance. Design/methodology/approach Based on a comprehensive literature review, a conceptual model was proposed in which the interrelated hypotheses were tested by structural equation modeling methodology using a dataset collected from 266 Chinese electronics firms. Findings Initially, we found that supply chain integration and external learning positively influenced SC agility. Secondly, the results indicated that firm’s performance is positively impacted by SC agility. Moreover, SC agility also fully mediated the effect of supply chain integration on firm’s performance and the effect of external learning on firm’s performance. Research limitations/implications The generalizability of this research sample might be the major limitation of this study. Therefore, future research can adopt other industry sectors samples, such as automobile manufacturing, or other country samples to validate the research model. Practical implications Our research outlines strategies for better preparedness to achieve supply chains to be agile which is a core competency of electronic firm in emerging market. Our finding reveals that the external coordination practices - external learning and SC integration are important factors of SC agility. In addition, our findings contribute to the understanding the important role of SC agility in improving firm’s performance. Originality/value This research examines the impact of two antecedents (i.e. supply chain integration and external learning) on SC agility and is the first empirical research to analyze the mediation effect of SC agility on the relationship between supply chain integration and firm performance and the relationship between external learning and firm performance.
      Citation: Supply Chain Management: An International Journal
      PubDate: 2015-11-27T12:33:09Z
      DOI: 10.1108/SCM-06-2015-0237
       
 
 
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