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Publisher: Emerald   (Total: 311 journals)

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J. of Management Development     Hybrid Journal   (Followers: 5, SJR: 0.318, h-index: 23)
J. of Management History     Hybrid Journal   (Followers: 1)
J. of Managerial Psychology     Hybrid Journal   (Followers: 12, SJR: 0.759, h-index: 34)
J. of Manufacturing Technology Management     Hybrid Journal   (Followers: 4, SJR: 0.656, h-index: 35)
J. of Mental Health Training, Education and Practice, The     Hybrid Journal   (Followers: 7, SJR: 0.221, h-index: 2)
J. of Modelling in Management     Hybrid Journal   (Followers: 1)
J. of Money Laundering Control     Hybrid Journal   (Followers: 7)
J. of Organizational Change Management     Hybrid Journal   (Followers: 22, SJR: 0.403, h-index: 37)
J. of Organizational Effectiveness : People and Performance     Hybrid Journal   (Followers: 1)
J. of Organizational Ethnography     Hybrid Journal   (Followers: 7)
J. of Place Management and Development     Hybrid Journal   (Followers: 2, SJR: 0.419, h-index: 1)
J. of Product & Brand Management     Hybrid Journal   (Followers: 7, SJR: 0.383, h-index: 22)
J. of Property Investment & Finance     Hybrid Journal   (Followers: 5, SJR: 0.474, h-index: 12)
J. of Public Mental Health     Hybrid Journal   (Followers: 19, SJR: 0.151, h-index: 3)
J. of Quality in Maintenance Engineering     Hybrid Journal   (Followers: 4, SJR: 0.851, h-index: 29)
J. of Research in Interactive Marketing     Hybrid Journal   (Followers: 6, SJR: 0.544, h-index: 8)
J. of Research in Marketing and Entrepreneurship     Hybrid Journal   (Followers: 11)
J. of Risk Finance, The     Hybrid Journal   (Followers: 9)
J. of Science and Technology Policy Management     Hybrid Journal   (Followers: 2, SJR: 0.249, h-index: 3)
J. of Service Management     Hybrid Journal   (Followers: 8, SJR: 1.162, h-index: 14)
J. of Services Marketing     Hybrid Journal   (Followers: 12, SJR: 1.069, h-index: 31)
J. of Small Business and Enterprise Development     Hybrid Journal   (Followers: 14, SJR: 0.289, h-index: 20)
J. of Social Marketing     Hybrid Journal   (Followers: 9, SJR: 0.662, h-index: 7)
J. of Strategy and Management     Hybrid Journal   (Followers: 4)
J. of Systems and Information Technology     Hybrid Journal   (Followers: 4, SJR: 0.221, h-index: 3)
J. of Technology Management in China     Hybrid Journal   (Followers: 1)
J. of Workplace Learning     Hybrid Journal   (Followers: 8, SJR: 0.547, h-index: 18)
Kybernetes     Hybrid Journal   (Followers: 1, SJR: 0.298, h-index: 22)
Leadership & Organization Development J.     Hybrid Journal   (Followers: 20, SJR: 0.521, h-index: 20)
Leadership in Health Services     Hybrid Journal   (Followers: 21, SJR: 0.319, h-index: 10)
Library Hi Tech     Hybrid Journal   (Followers: 981, SJR: 0.926, h-index: 19)
Library Hi Tech News     Hybrid Journal   (Followers: 639, SJR: 0.442, h-index: 8)
Library Management     Hybrid Journal   (Followers: 730, SJR: 0.948, h-index: 12)
Library Review     Hybrid Journal   (Followers: 660, SJR: 0.573, h-index: 11)
Management Decision     Hybrid Journal   (Followers: 5, SJR: 1.423, h-index: 34)
Management of Environmental Quality: An Intl. J.     Hybrid Journal   (Followers: 5, SJR: 0.265, h-index: 14)
Management Research : The J. of the Iberoamerican Academy of Management     Hybrid Journal   (Followers: 3)
Management Research News     Hybrid Journal   (Followers: 3)
Management Research Review     Hybrid Journal   (Followers: 5, SJR: 0.318, h-index: 13)
Managerial Auditing J.     Hybrid Journal   (Followers: 1, SJR: 0.29, h-index: 19)
Managerial Finance     Hybrid Journal   (Followers: 3)
Managing Service Quality     Hybrid Journal   (Followers: 8, SJR: 0.72, h-index: 28)
Marketing Intelligence & Planning     Hybrid Journal   (Followers: 12, SJR: 0.354, h-index: 24)
Measuring Business Excellence     Hybrid Journal   (Followers: 1, SJR: 0.438, h-index: 13)
Meditari Accountancy Research     Hybrid Journal   (Followers: 2)
Mental Health and Social Inclusion     Hybrid Journal   (Followers: 20, SJR: 0.211, h-index: 4)
Mental Health Review J.     Hybrid Journal   (Followers: 15, SJR: 0.191, h-index: 2)
Microelectronics Intl.     Hybrid Journal   (SJR: 0.331, h-index: 14)
Multicultural Education & Technology J.     Hybrid Journal   (Followers: 3, SJR: 0.236, h-index: 5)
Multidiscipline Modeling in Materials and Structures     Hybrid Journal   (Followers: 1, SJR: 0.245, h-index: 7)
Multinational Business Review     Hybrid Journal   (Followers: 1)
Nankai Business Review Intl.     Hybrid Journal  
New Library World     Hybrid Journal   (Followers: 559, SJR: 0.746, h-index: 13)
Nutrition & Food Science     Hybrid Journal   (Followers: 8, SJR: 0.183, h-index: 10)
OCLC Systems & Services     Hybrid Journal   (Followers: 92, SJR: 0.378, h-index: 12)
On the Horizon     Hybrid Journal   (SJR: 0.398, h-index: 12)
Online Information Review     Hybrid Journal   (Followers: 168, SJR: 0.712, h-index: 30)
Pacific Accounting Review     Hybrid Journal  
Performance Measurement and Metrics     Hybrid Journal   (Followers: 6, SJR: 0.387, h-index: 10)
Personnel Review     Hybrid Journal   (Followers: 9, SJR: 0.876, h-index: 36)
Pigment & Resin Technology     Hybrid Journal   (Followers: 1, SJR: 0.322, h-index: 21)
Policing: An Intl. J. of Police Strategies & Management     Hybrid Journal   (Followers: 72, SJR: 0.486, h-index: 22)
Program: Electronic Library and Information Systems     Hybrid Journal   (Followers: 269, SJR: 0.554, h-index: 14)
Property Management     Hybrid Journal   (Followers: 2, SJR: 0.304, h-index: 9)
Qualitative Market Research: An Intl. J.     Hybrid Journal   (Followers: 3, SJR: 0.365, h-index: 18)
Qualitative Research in Accounting & Management     Hybrid Journal   (Followers: 7, SJR: 0.254, h-index: 3)
Qualitative Research in Financial Markets     Hybrid Journal   (Followers: 4)
Qualitative Research in Organizations and Management: An Intl. J.     Hybrid Journal   (Followers: 6)
Quality Assurance in Education     Hybrid Journal   (Followers: 4, SJR: 0.665, h-index: 19)
Quality in Ageing and Older Adults     Hybrid Journal   (Followers: 33, SJR: 0.239, h-index: 11)
Rapid Prototyping J.     Hybrid Journal   (Followers: 2, SJR: 0.928, h-index: 41)
Records Management J.     Hybrid Journal   (Followers: 13, SJR: 0.275, h-index: 9)
Reference Reviews     Hybrid Journal   (Followers: 12)
Reference Services Review     Hybrid Journal   (Followers: 29, SJR: 1.599, h-index: 16)
Research on Economic Inequality     Hybrid Journal   (Followers: 4, SJR: 0.232, h-index: 8)
Research on Emotion in Organizations     Hybrid Journal   (Followers: 7, SJR: 0.186, h-index: 6)
Review of Accounting and Finance     Hybrid Journal   (Followers: 2, SJR: 0.125, h-index: 2)
Review of Marketing Research     Hybrid Journal   (Followers: 14, SJR: 0.518, h-index: 3)
Safer Communities     Hybrid Journal   (Followers: 38, SJR: 0.338, h-index: 4)
Sensor Review     Hybrid Journal   (Followers: 1, SJR: 0.257, h-index: 21)
Smart and Sustainable Built Environment     Hybrid Journal   (Followers: 8)
Social Care and Neurodisability     Hybrid Journal   (Followers: 4)
Social Enterprise J.     Hybrid Journal   (Followers: 7)
Social Responsibility J.     Hybrid Journal   (Followers: 2, SJR: 0.228, h-index: 4)
Society and Business Review     Hybrid Journal   (Followers: 2)
Soldering & Surface Mount Technology     Hybrid Journal   (Followers: 2, SJR: 0.303, h-index: 21)
South Asian J. of Global Business Research     Hybrid Journal  
Sport, Business and Management : An Intl. J.     Hybrid Journal   (Followers: 4)
Strategic Direction     Hybrid Journal   (Followers: 1, SJR: 0.112, h-index: 4)
Strategic HR Review     Hybrid Journal   (Followers: 3)
Strategic Outsourcing : An Intl. J.     Hybrid Journal   (Followers: 2)
Strategy & Leadership     Hybrid Journal   (Followers: 19, SJR: 0.209, h-index: 15)
Structural Survey     Hybrid Journal   (SJR: 0.285, h-index: 9)
Studies in Economics and Finance     Hybrid Journal   (Followers: 3, SJR: 0.222, h-index: 5)
Supply Chain Management: An Intl. J.     Hybrid Journal   (Followers: 9, SJR: 1.628, h-index: 56)
Sustainability Accounting, Management and Policy J.     Hybrid Journal   (Followers: 7, SJR: 0.355, h-index: 4)
Team Performance Management     Hybrid Journal   (Followers: 7, SJR: 0.283, h-index: 11)
The Bottom Line: Managing Library Finances     Hybrid Journal   (Followers: 90, SJR: 0.349, h-index: 6)
The Electronic Library     Hybrid Journal   (Followers: 817, SJR: 0.799, h-index: 23)
The Learning Organization     Hybrid Journal   (Followers: 6, SJR: 0.433, h-index: 20)

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Journal Cover   Reference Services Review
  [SJR: 1.599]   [H-I: 16]   [29 followers]  Follow
    
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 0090-7324
   Published by Emerald Homepage  [311 journals]
  • Entrepreneurship and more!
    • Authors: Eleanor Mitchell
      Abstract: Reference Services Review, Volume 43, Issue 3, August 2015.

      Citation: Reference Services Review
      PubDate: 2015-07-04T12:22:37Z
      DOI: 10.1108/RSR-06-2015-0029
       
  • Dedicated Business Centers in Public Libraries
    • Authors: Anne Therese Macdonald
      First page: 344
      Abstract: Reference Services Review, Volume 43, Issue 3, August 2015.
      Purpose The purpose of this study is to determine whether or not a dedicated business center within a public library acts as a key success factor in a public library’s services to the community entrepreneur. Design/methodology/approach A questionnaire survey was sent to 88 public libraries with dedicated business centers, and posted to BRASS-L and BUSLIB-L, for input from public libraries without business centers. Interviews with 3 survey respondents and 1 local city official followed. Findings Fifty-seven percent of all respondents felt that a dedicated business center is very essential or essential to the services provided to the entrepreneurial community. The services most often offered were workshops/seminars/classes, counselling sessions by collaborative agencies, and one-on-one research sessions with librarians. The majority of responding libraries collaborated with a community business agency (80%). Fifty-one percent spend between 6 and 20 hours/month on the collaboration. Research limitations/implications Since 2007, many of the dedicated business centers in public libraries have closed or been consolidated with other sections and services of a public library. This should be further studied. Further research on librarian expertise in market and industry research is recommended. Practical implications N/A Originality/value This study updates the business services associated with public libraries business services since the push in the late 1990s for public libraries to be more active in community economic development.
      Citation: Reference Services Review
      PubDate: 2015-07-04T12:21:22Z
      DOI: 10.1108/RSR-02-2015-0007
       
  • Small Business Development Centers and Libraries: A Survey
    • Authors: Louise Mort Feldmann
      First page: 369
      Abstract: Reference Services Review, Volume 43, Issue 3, August 2015.
      Purpose To investigate how Small Business Development Centers (SBDCs) are working with libraries and librarians to provide assistance to entrepreneurs. Design/methodology/approach An online survey was distributed to SBDC offices in the mountain west region of the United States to discover if and how they are working with local public and academic libraries and librarians to provide information and services to entrepreneurs. Findings Surveys were sent to 72 Small Business Development Centers with 31 responding (43%). 48% indicated collaborating with public libraries and 36% work with academic libraries. Resources and services provided by librarians and libraries are consistent with the reporting in case study literature. Responses to successes and issues with these arrangements indicate areas for improvement and consideration in collaborations. Research limitations/implications This research was limited to findings from SBDC offices in the mountain west region. A national survey of efforts might provide more comprehensive results. Future research into whether these partnerships are worthwhile and benefit entrepreneurs and the local economy would be beneficial. Practical implications The findings indicate areas in which improvements in collaborations could be made in communication and expectations. Originality/value This research provides the unique perspective of non-librarians about these working relationships with librarians. The findings may be useful to improving existing collaborations and in consideration of future partnerships.
      Citation: Reference Services Review
      PubDate: 2015-07-04T12:22:15Z
      DOI: 10.1108/RSR-06-2014-0016
       
  • Engaging with Entrepreneurs in Academic and Public Libraries
    • Authors: Jared Hoppenfeld, Elizabeth Malafi
      First page: 379
      Abstract: Reference Services Review, Volume 43, Issue 3, August 2015.
      Purpose The goal of this paper is to explore how academic and public libraries support entrepreneurial researchers and in doing so, demonstrate impact and share best practices. Design/methodology/approach The authors discuss their own experiences as academic and public business librarians who support entrepreneurs. They do so by revealing the main services they provide to this unique user group and presenting examples from their own institutions. They also present what is done at other libraries by way of a literature review and an informal survey. Findings After navigating the landscape of business librarian support of entrepreneurs, many commonalities were found among the types of support offered. Most libraries in this study collaborate with a business incubator, center for entrepreneurship, office of economic development, or small business development center in some fashion. Numerous outreach and networking efforts were found that had positive effects on the local and national economies. Although public and academic libraries have different base user groups, both types of libraries serve current and potential entrepreneurs, as well as students, who are looking for similar data in the same kinds of resources. Originality/value Although specific examples can be found in the literature, little has been published that provides an overview of the entrepreneurial services and resources provided at numerous libraries of different types as well as resulting impact. This article fills this gap and should provide new ideas to librarians of all kinds wishing to reach entrepreneurs.
      Citation: Reference Services Review
      PubDate: 2015-07-04T12:22:24Z
      DOI: 10.1108/RSR-02-2015-0011
       
  • Entrepreneur Assistance & Economic Development in Florida Libraries
    • Authors: Janet Elaine Franks, Carol Johns
      First page: 400
      Abstract: Reference Services Review, Volume 43, Issue 3, August 2015.
      Purpose The purpose of this paper was to identify essential resources that entrepreneurs need; to determine which resources and services are available at public libraries in two Florida counties; and to suggest additional ways for public libraries to increase their value and visibility among the business community. Design/methodology/approach Information was gathered using structured and open-ended questions, using the Qualtrics survey technology provider, to obtain both quantitative and qualitative responses. Library administrators were contacted to identify relevant library staff to participate in the survey. Pasco County Library System administrators agreed to distribute the survey to their staff. Hillsborough County Public Library Cooperative administrators provided email addresses of staff selected to participate. Websites of the libraries, their counties, and their partners were also examined for additional information. Findings The results suggest that the libraries are able to satisfy most of the requests of entrepreneurs. One exception was consulting, which was not consistently available, according to respondents, but could be offered at the library by business service organizations. Suggestions for promoting library business resources were proposed, based on survey responses and the websites of the libraries, their counties, and their business service organization partners. Research limitations/implications This research studied key public librarians and staff employed at Pasco and Hillsborough counties in Florida. Some of the resources identified as useful for entrepreneurs in these counties may not be generalizable to communities outside the state of Florida, or outside the USA. Additionally, the survey did not explore what is not being done or what could be done if the libraries had more resources. Practical implications This study provides information on the resources and services that public libraries provide entrepreneurs. It also offers suggestions for libraries to become more valuable and visible to their local business community. Originality/value This study is a collaboration between an academic reference librarian with a recent MBA degree, and an Entrepreneur Services Manager and Florida SBDC Center Director, who together provide a unique perspective and interpretive value toward promoting economic development.
      Citation: Reference Services Review
      PubDate: 2015-07-04T12:21:41Z
      DOI: 10.1108/RSR-03-2015-0014
       
  • Practical Approaches to Compliance for Entrepreneurial Uses of Licensed
           Databases in Libraries
    • Authors: Posie Aagaard, Natasha Z Arguello
      First page: 419
      Abstract: Reference Services Review, Volume 43, Issue 3, August 2015.
      Purpose The purpose of this paper is to provide practical guidance to business librarians in academic and public libraries for applying essential concepts of licensing electronic resources in entrepreneurial contexts. Design/methodology/approach The paper is an outcome of a preconference presentation on licensing business resources, based on the practical experience of the authors in licensing and vendor negotiations. It also presents results of the preconference pre-survey, gauging awareness among business librarians about licensing concepts and concerns about the usage of licensed databases by entrepreneurs. Findings For-profit goals of entrepreneurs using library e-resources lead to concerns among business librarians about compliance with non-commercial clauses of library license agreements and potentially to unnecessary restrictions on patrons’ database use. License agreements of business e-resources are likely to have more restrictive terms of use because of perceived value of their intellectual property by vendors, a wider range of content types, and clauses carried over from commercial license agreements. Business librarians generally have only basic awareness of licensing concepts. Because of organizational silos, special terms of use sometimes are not clearly conveyed from the licensing staff to librarians who work directly with entrepreneurs. Practical implications The paper proposes a definition of entrepreneurial uses of licensed e-resources and practical approaches to manage compliance risk. Originality/value The paper provides a practical framework for business librarians to assess compliance with license agreements in the context of entrepreneurial uses.
      Citation: Reference Services Review
      PubDate: 2015-07-04T12:21:50Z
      DOI: 10.1108/RSR-03-2015-0016
       
  • The Embedded Librarian as an Entrepreneur in a Startup University
    • Authors: Raymond Pun
      First page: 439
      Abstract: Reference Services Review, Volume 43, Issue 3, August 2015.
      Purpose The purpose of this paper is to explores the various roles of academic librarians in a particular startup university and how they embrace the "entrepreneurial spirit" by collaborating with many departments as the "embedded librarian." The paper examines how embedded librarians can become entrepreneurs in generating new opportunities, collaborations and support within this university and through several departments. The paper also suggests how librarians can become embedded and entrepreneurial in academic librarianship. Design/methodology/approach The approach of this paper is to explore several case examples of how librarians who are embedded in a startup university demonstrate and possess the "entrepreneurial spirit" that redefine traditional roles of a librarian by opening up new opportunities for collaboration and support. Findings The paper finds that these case examples can serve as paradigms for other librarians to become entrepreneurs in their universities or communities; these examples also show that librarians can and must adapt to new changes whether they are economic, political, social or technological: librarians can be innovative and entrepreneurial in startup or non-startup environments. Originality/value The paper examines how librarians, particularly embedded ones in a department, can be entrepreneurs that can add tremendous value to the university and community in a way that transcends and redefines traditional roles of librarians.
      Citation: Reference Services Review
      PubDate: 2015-07-04T12:22:20Z
      DOI: 10.1108/RSR-02-2015-0012
       
  • The Business Model Canvas as a Platform for Business Information Literacy
           Instruction
    • Authors: Terence William O'Neill
      First page: 450
      Abstract: Reference Services Review, Volume 43, Issue 3, August 2015.
      Purpose The purpose of this paper is to describe how the graphic organizer the Business Model Canvas can be used as a platform for business information literacy instruction. Design/methodology/approach This paper is a case study of the application of the Business Model Canvas in business information literacy instruction in an academic setting. Findings Entrepreneurship students can struggle to differentiate between the purposes of databases and to integrate research findings into the planning of their business. The Business Model Canvas provides a common framework for entrepreneurship students to understand the different purposes of the many information sources available and imposes the iterative process of making and testing assumptions against research. Research limitations/implications The findings discussed here are used in business and entrepreneurship classes, and thus far this process has been employed with that group in mind. This case study also discusses relatively new processes; the teaching described has not yet been rigorously assessed. Practical implications This process gives students practice integrating library resources into their work and understanding the use of specific resources. This model for instruction could be applied to business information literacy in entrepreneurship classes, and courses in other disciplines which also incorporate project planning. Originality/value Little has been written about the use of graphic organizers to differentiate between information resources. This research helps address this gap, while also helping to further explore how entrepreneurship students can best use library resources while developing their business plans.
      Citation: Reference Services Review
      PubDate: 2015-07-04T12:22:28Z
      DOI: 10.1108/RSR-02-2015-0013
       
  • Academic libraries as community resource partners for entrepreneurs
    • Authors: Patrick Griffis
      First page: 461
      Abstract: Reference Services Review, Volume 43, Issue 3, August 2015.
      Purpose The purpose of this paper is to provide examples and best practices of an academic library’s strategy of collaborating with community agencies in assisting community entrepreneurs. Design/methodology/approach N/A Findings N/A Research limitations/implications This conceptual paper reflects on the evolution of a new service role for an academic library in providing outreach to community entrepreneurs and is limited to the best practices and lessons learned of one academic library. Practical implications This conceptual paper reflects on an academic library’s outreach strategy for assisting community entrepreneurs; collaboration with community agencies is featured as a best practice with examples and lessons learned. Originality/value A recent national study of academic business librarians’ outreach to entrepreneurs has established collaboration with community agencies as an effective service strategy. This conceptual paper reflects on the use of this strategy in a specific academic library’s outreach efforts to community entrepreneurs.
      Citation: Reference Services Review
      PubDate: 2015-07-04T12:22:39Z
      DOI: 10.1108/RSR-06-2015-0028
       
  • FYI for FYE: 20-minute Instruction for Library Orientation
    • Authors: Paul R Hottinger, Natalie M Zagami-Lopez, Alexandra S Bryndzia
      First page: 468
      Abstract: Reference Services Review, Volume 43, Issue 3, August 2015.
      Purpose This paper aims to provide an understanding of the experience of developing instruction to First Year Experience (FYE) students introducing multiple library resources in 20 minutes. Design/methodology/approach Introduce FYE students to library resources using activity based learning models. Using activity based learning models, FYE students at Cal Poly Pomona, in Pomona, California, were introduced to multiple library resources that were woven into major library resources that fulfilled first-year experience competencies. Findings This article demonstrates that librarians can effectively conduct library instruction to introduce FYE students to the core library resources in a 20 minute breakout session without the use of written assessments. Originality/value This paper would be beneficial for academic librarians developing library instruction for first-year experience students. The instruction designed within this paper provides useful examples for teaching information literacy for limited time one-shot sessions and semester long library instruction courses using active teaching and learning methods that call for student participation and engagement.
      Citation: Reference Services Review
      PubDate: 2015-07-04T12:22:01Z
      DOI: 10.1108/RSR-03-2015-0018
       
  • Q/A on Teaching Credit Classes for Entrepreneurship Research
    • Authors: Sarah Barbara Watstein
      First page: 480
      Abstract: Reference Services Review, Volume 43, Issue 3, August 2015.
      Purpose This Q/A provides an opportunity for two seasoned academic business librarians to share their experiences with courses in entrepreneurship in their universities. Design/methodology/approach N/A Findings N/A Research limitations/implications N/A Practical implications The evolving business school curricular landscape, and especially increase in courses in entrepreneurship, presents unique opportunities for engagement, visiblity and centrality for academic business librarians. Originality/value N/A
      Citation: Reference Services Review
      PubDate: 2015-07-04T12:22:11Z
      DOI: 10.1108/RSR-06-2015-0030
       
  • Are you reaching your audience? The intersection between LibGuide
           authors and LibGuide users.
    • Authors: Wendy Sue Wilcox, Gabriela Castro Gessner, Adam Chandler
      First page: 491
      Abstract: Reference Services Review, Volume 43, Issue 3, August 2015.
      Purpose In consideration of this previous finding, we felt it was vital to address the question of how Cornell University Library (CUL) LibGuides can better serve Cornell’s user base. This paper analyzes the intersection of LibGuide authors (producers) and LibGuide users (consumers) at our institution. By posing questions such as: “what are authors’ intentions in creating LibGuides” and “how are local users finding, accessing and /or engaging with LibGuides,” we hope to make nuanced recommendations to authors. Design/methodology/approach This paper addresses two key pieces of data: browser search terms from the Springshare log files and interviews from authors of 20 different LibGuides. The author interviews gave us insight into the purpose, use and marketing of specific library guides for CUL, while browser search terms revealed how our users constructed internet searches that resulted in that hit on a CUL LibGuide. Findings Data uncovered in our analysis of affiliated search terms provides great insight into users’ expectations or perception of what they are seeking: 39% of searches performed by affiliated users contained terminology of either the name of the course, the 4 digit letter-number code for the course (e.g., ANTH 2300), the name of the professor and the course, or some other similar permutation. This suggests that the LibGuides software needs a better way to index institutional courses by number and name, a finding we will return to later. Research limitations/implications As LibGuides are ephemeral and constantly changing, rather than creating a LibGuides based on the premise of its purpose -- course guide, subject guide or other – perhaps authors should consider how the LibGuide will live online, specifically, what is its life cycle? The longevity of a LibGuide ensures that it will be discovered in some way or another; however, discovery of outdated material is not the best introduction to these vehicles of information. If LibGuides aim to serve as an unmediated stand-in for librarians, its online life expectancy needs to be considered at the point of creation. Practical implications Recommendations for LibGuide authors/producers: place most important content in first tab (over 50% of hits are to the homepage); minimize the total number of tabs. Fewer tabs are likely to encourage more in-depth browsing and facilitate better discovery of key content; include interactive content in LibGuides, such as assignments and tutorials that increase the use of that LibGuide; identify LibGuides and/or tabs in terms of function – teaching or discovery -- within a search environment. Originality/value Our research offers a unique perspective in the use of a common library tool from two points of view: the producers and the consumers of library guides. Too often we take for granted the idea that we know and understand what librarians and/or library staff do and intend with the creation of LibGuides, without informing our perspective with actual data. We realize that the sample size of our interviewee pool was small, but nonetheless, deemed it an essential aspect to consider when evaluating the interaction of library guides or other library content put forth for the constituents we serve. In terms of user research, we are in a privileged position given the quantity of attention directed at the consumers of library guides; our study contributes to the conversation by highlighting the rare access we have to the results of unmediated user practices in the information gathering process.
      Citation: Reference Services Review
      PubDate: 2015-07-04T12:22:33Z
      DOI: 10.1108/RSR-02-2015-0010
       
  • What's the buzz?
    • Authors: Eleanor Mitchell
      Abstract: Reference Services Review, Volume 43, Issue 2, June 2015.

      Citation: Reference Services Review
      PubDate: Wed, 29 Apr 2015 00:37:10 GMT
      DOI: 10.1108/RSR-04-2015-0021
       
  • Libraries and Tumblr: A quantitative analysis
    • Authors: Katie Elson Anderson
      First page: 156
      Abstract: Reference Services Review, Volume 43, Issue 2, June 2015.
      Purpose This study is a quantitative analysis of the microblogging site Tumblr in order to determine how this platform is currently being used by libraries and special collections/archives in the United States. Design/methodology/approach Data on library Tumblr blogs were collected at three points during a one year period and included library type, start date, number of posts, average posts per day, type of post, as well as other descriptive information. Findings There is a growing library presence on the social media site Tumblr. The results shows adoption of the social media platform by multiple library types: academic, public, special collections/digital libraries, library organizations and other library/archives. Research limitations/implications A major challenge is in the identification and discovery of all libraries on Tumblr, especially as the number of Tumblr blogs created by libraries of all types continues to grow. Practical implications Results of this analysis should prove useful for both libraries and special collections already using Tumblr as well as those interested in starting a presence on Tumblr. The results will assist librarians in determining if this is a social media tool that is useful and valuable, as well as providing observations on best practices. Originality/value Literature specific to Tumblr is limited. This research paper provides a starting point for more research and analysis on the presence of libraries on Tumblr.
      Citation: Reference Services Review
      PubDate: Wed, 29 Apr 2015 00:36:30 GMT
      DOI: 10.1108/RSR-12-2014-0060
       
  • Experiencing Archives at Universities: Archivists, Librarians,
           Understanding, and Collaboration
    • Authors: Diana K. Wakimoto, Christine Susan Bruce
      First page: 182
      Abstract: Reference Services Review, Volume 43, Issue 2, June 2015.
      Purpose This paper explores the varying ways in which academic archivists in the United States experience archives, how these experiences compare to those of academic librarians, and how we can use these findings to improve communication and collaboration. Design/methodology/approach Using a phenomenographic research approach, academic archivists were interviewed and the transcripts were examined to develop categories reflecting varying experiences. Findings There are three different ways of experiencing archives: as organizational records, as archival enterprise, and as connection. The Connection Category is a more complex way of experiencing archives as it incorporates the aspects of the other two categories as well as the awareness of archives connecting people to their histories. Research limitations/implications This study is limited to academic archivists in the United States. Practical implications Understanding that there are different ways of experiencing archives means that information professionals should clarify their definitions of before beginning collaborative projects. Also, by understanding these varying experiences, information professions should be able to communicate and engage more fully with each other and their users in projects and programs that leverage archival collections. Originality/value This is the first study to use phenomenography to investigate archivists’ experiences of archives. This understanding of the lived experience of archivists, combined with understanding how librarians experience archives, should enable better communication and ultimately collaboration between the two professions.
      Citation: Reference Services Review
      PubDate: Wed, 29 Apr 2015 00:36:48 GMT
      DOI: 10.1108/RSR-07-2014-0025
       
  • Taking notes at the reference desk: Assessing and improving student
           learning
    • Authors: Bonnie J. M. Swoger, Kimberly Davies Hoffman
      First page: 199
      Abstract: Reference Services Review, Volume 43, Issue 2, June 2015.
      Purpose We assessed student perceptions of their learning during reference transactions and evaluated a note-taking strategy developed to improve the quality of learning during reference encounters. Design/methodology/approach Students were surveyed following a reference interaction and asked, “What did you learn today?” Based on our results, librarians developed a Reference Notes form encouraging librarians and students to take notes during reference transactions, highlighting terms, concepts, and strategies. The forms were assessed with a modified version of the initial student survey to determine their effectiveness. Student survey results were analyzed, and librarians also provided feedback via surveys and discussions. Findings Initial results indicated that students retained concrete concepts like the names of previously unknown databases. With the implementation of Reference Notes, students were more likely to report learning broad-based concepts like narrowing a search, brainstorming keywords, and search mechanics. Librarians and students felt the form was an effective reference tool. Research limitations/implications This is an indirect method of assessing student learning, relying on students’ self-reports. Without the opportunity to pre-define learning objectives for a reference transaction, we were unable to assess student learning directly. Practical implications Many librarians write down some information during reference transactions. A more systematic approach to taking notes may improve the learning potential of the reference encounter. Originality/value This project demonstrates that student learning assessment is an important tool for evaluating reference services. Through student learning assessment, librarians can develop strategies, such as our Reference Notes forms, to increase the quality of learning during reference transactions.
      Citation: Reference Services Review
      PubDate: Wed, 29 Apr 2015 00:37:33 GMT
      DOI: 10.1108/RSR-11-2014-0054
       
  • Learning from Degree-Seeking Older Adult Students in a University Library
    • Authors: Mary C. Aagard, Marilia Y. Antunez, Jaime N. Sand
      First page: 215
      Abstract: Reference Services Review, Volume 43, Issue 2, June 2015.
      Purpose This exploratory study examines the use of library resources and services by degree-seeking older adult students (age 50 and over) and it is driven by the role of libraries in serving this often overlooked student population. Older adult students bring many benefits to the life of college campuses, nevertheless many of these students also face challenges in meeting their information needs in academic libraries. Design/methodology/approach The authors surveyed degree-seeking older adult students at a comprehensive metropolitan university in the western United States. Surveys were distributed to 579 students enrolled in the Spring Semester 2013. 134 students completed the 15-question online survey about the use of the library, information seeking behaviours, and use of other university services. Findings The self-reported findings confirmed that the library meets most of the information needs of this student population. Students commented on satisfaction with the library services, barriers to using the library, areas in need of improvement, and use of other university services. Research limitations/implications Survey participants were gathered from one university and a corresponding sample size of 18-24 year old students were not surveyed. More research is needed to demonstrate how this particular group varies from their traditional aged counterparts. Practical implications This paper can be used as a starting point for future research into the information seeking behaviours and needs of degree-seeking older adult students to develop greater understanding of this diverse population and their unique strengths and challenges. There is an absence in the literature on this demographic group in academic libraries. Originality/value The article includes recommendations for further study and suggests outreach opportunities directed to older adult students that can also benefit the growing diversity of college students.
      Citation: Reference Services Review
      PubDate: Wed, 29 Apr 2015 00:37:03 GMT
      DOI: 10.1108/RSR-06-2014-0017
       
  • Evaluation of Sources: A New Sustainable Approach
    • Authors: Sharon Radcliff, Elise Y. Wong
      First page: 231
      Abstract: Reference Services Review, Volume 43, Issue 2, June 2015.
      Purpose The purpose of this study was to test a method of teaching information literacy, using the Toulmin method of argumentation, to aid students in developing topics, evaluating sources, and creating stronger arguments that avoided “myside” or confirmation bias. Design/methodology/approach The Toulmin method of argument analysis was tested in two related studies. A quasi-experimental comparison study in six sections of English Composition courses was implemented at a small liberal arts college. A traditional one shot session was compared to a flipped class, incorporating Toulmin argumentation. A Standardized Assessment of Information Literacy Skills (SAILS) test was administered and research papers analyzed using a rubric. A modified version of the Toulmin method, using images, was implemented in a two-unit information literacy course at a state university. Pretest and posttest information literacy test scores and research papers were analyzed. Findings The first study showed that the experimental group performed better on the rubric scores for research papers when results were adjusted by excluding the one honors section. The survey results from this study showed mixed results for the flipped classroom approach. The second study showed a statistically significant improvement in pretest and posttest scores from the information literacy achievement test and the research paper rubric analysis showed that instructional goals were at least partly met. Research limitations/implications Further research in incorporating instruction in argument into information literacy instruction is indicated. These studies integrated the Toulmin method successfully but represent fairly unique situations and thus more studies are needed to assess the overall impact of using this method in the context of information literacy instruction. Practical implications The study highlights the value of collaborative assessment and of inclusion of critical thinking goals in information literacy instruction through instruction in argumentation using textual and visual means. Originality/value The study highlights the value of collaborative assessment and of inclusion of critical thinking goals in information literacy instruction through instruction in argumentation using textual and visual means.
      Citation: Reference Services Review
      PubDate: Wed, 29 Apr 2015 00:37:16 GMT
      DOI: 10.1108/RSR-09-2014-0041
       
  • Using Interviews to Improve Relationships with Library Partners: A Case
           Study
    • Authors: Bridget Farrell
      First page: 251
      Abstract: Reference Services Review, Volume 43, Issue 2, June 2015.
      Purpose This paper examines how interviews of learning commons partners were used to improve communication and collaboration between the library and its partners. Design/methodology/approach Interviews were conducted with representatives from each of the eight partners that have service desks in the library. The interviews’ transcripts were studied to search for ways communication and collaboration between the library and its partners could be improved. Findings The passing of time, addition of new library partners, and the hiring of new employees since the opening of the Learning Commons at Draughon Library have created some gaps in communication between the library and its partners. Interviews with representatives from the library’s partners revealed ways communication needed to be improved and provided insight as to how the library and its partners might collaborate in the future. Practical implications Originality/value Much of the literature on library partnerships focuses on the creation of collaborations, but does not elaborate on ways to keep lines of communication open and encourage continued collaborative work once partnerships are already in place. Information gleaned from the interviews highlight concerns that may occur at other libraries with learning commons as new partnerships develop and time passes since the initial creation of the commons.
      Citation: Reference Services Review
      PubDate: Wed, 29 Apr 2015 00:36:39 GMT
      DOI: 10.1108/RSR-01-2015-0001
       
  • Student Veterans and the Academic Library
    • Authors: Chloe Persian Mills, Emily Bounds Paladino, Jacqueline Courtney Klentzin
      First page: 262
      Abstract: Reference Services Review, Volume 43, Issue 2, June 2015.
      Purpose This study investigated whether student veterans have specific library-related needs and how librarians can best meet them. Design/methodology/approach Researchers developed a survey which was administered both online and in paper copies. The survey results indicated need for further investigation; six face-to-face interviews with volunteers were conducted. Findings Principle findings were that while student veterans do resemble non-traditional students in their needs and characteristics, important distinctions from that population could be noted. In addition, dedicated student veteran centers and/or offices provide librarians with the best possible means of communications with this particular population. Research limitations/implications This case study demonstrates that individual institutions are well-served to investigate the specific characteristics of their own student veteran population. Librarians can utilize outreach to student veterans through their institution’s veteran center (if available), and may wish to employ the specific outreach practices detailed in the study. Originality/value Virtually no other qualitative or quantitative research regarding the specific needs and characteristics of this academic population exists in the literature of the library sciences, and the academic literature that does address the population, coming from the student services arena, does not include mention of academic libraries.
      Citation: Reference Services Review
      PubDate: Wed, 29 Apr 2015 00:37:45 GMT
      DOI: 10.1108/RSR-10-2014-0049
       
  • A Roadshow of Library Resources: Familiarize Students with what You Have
    • Authors: Katie Lai
      First page: 280
      Abstract: Reference Services Review, Volume 43, Issue 2, June 2015.
      Purpose The purpose of this paper is to describe how the popular culture of flash mob inspired the creation of the library roadshows and elaborate on the conducting of flash outreach events to market music databases to students with limited resources. Design/methodology/approach By not requesting faculty for in-class teaching time, the promotion of library e-resources took place beyond the library building, in places where students live and hangout, and during the short window when students mingle before classes. Simple set-up with laptops and a movable large screen TV was used for brief database demonstration. Findings The provision of quick demos and on-the-go consultations of e-resources through the Library Roadshows proved to encourage usage and obtain a higher return on investment without requiring much extra manpower and funding. Students also welcomed this new way of learning without having to go to a class. Originality/value While information literacy workshops oftentimes happen inside the library or during a class hour, the library roadshows go beyond physical boundaries and take information literacy instruction to where the targeted audience is. Not only are these flash outreach events quick and easy to conduct, this casual learning also fits the learning behavior of the millennial generation who wants everything succinct and straight to the point.
      Citation: Reference Services Review
      PubDate: Wed, 29 Apr 2015 00:37:23 GMT
      DOI: 10.1108/RSR-11-2014-0053
       
  • Situated Information Literacy: History Instruction at a High School Early
           College
    • Authors: Meghann Walk
      First page: 292
      Abstract: Reference Services Review, Volume 43, Issue 2, June 2015.
      Purpose This case study explores the question “How would professors teach information literacy to prepare high school students for college?” by observing two history professors at a high school early college during routine classroom instruction. Design/methodology/approach The research took a case study approach to studying information literacy instruction, drawing from multiple data types but relying primarily on classroom observations and teaching artefacts. Findings This research found that subjects taught information literacy by situating students as legitimate peripheral participants in the discipline of history. They did so as part of the daily fabric of classroom instruction, using pedagogical techniques such as dialogical reading, spending time with texts, writing to think, and thinking historically. Research limitations/implications This research focuses on history instruction. Future studies could include additional disciplines and directly examine the impact of teaching practices on student cognition. Practical implications The findings suggest that taking a disciplinary approach is one way to apply insights from the field of situated information literacy to the high school to college transition. It also suggests that information literacy instruction need not be confined to research assignments, and that information literacy educators consider the possibilities these teaching techniques offer for enhancing instruction. Originality/value This paper offers up a rich description of information literacy pedagogy in an unusual but intriguing context of use to instruction librarians and educators at both high school and college levels. It also offers a bridge between situated information literacy rooted in workplace research and academic information literacy instruction.
      Citation: Reference Services Review
      PubDate: Wed, 29 Apr 2015 00:37:46 GMT
      DOI: 10.1108/RSR-08-2014-0036
       
  • Hands-On Instruction: The iPad Self-Guided Library Tour
    • Authors: Marianne Foley, Katherine Bertel
      First page: 309
      Abstract: Reference Services Review, Volume 43, Issue 2, June 2015.
      Purpose The purpose of this paper is to describe how librarians at the State University of New York (SUNY) College at Buffalo used iPads during one class session of a semester-long library instruction course to increase student engagement, energize the traditional library tour, build collaboration, and give students experience using tablet technology in an educational setting. Design/methodology/approach Librarians provided iPads to groups of students and sent them to photograph different areas of the library during one class session of a semester-long course. Students then uploaded the photographs to a common website for class discussion. Findings Formal and informal student feedback was positive. Students connected with the instructors and with each other, enjoyed discovering library spaces and services, and became more comfortable with tablet technology. The project also increased student enthusiasm for the class. Originality/value This paper is the first to systematically describe a simple activity that can be used by instruction librarians to incorporate tablets into the curriculum. The method requires minimal time to setup and implement, involves a very short learning curve, and is easily adaptable to various mobile devices.
      Citation: Reference Services Review
      PubDate: Wed, 29 Apr 2015 00:36:57 GMT
      DOI: 10.1108/RSR-07-2014-0021
       
  • Situating Information Literacy in the Disciplines: A Practical and
           Systematic Approach for Academic Librarians
    • Authors: Robert Farrell, William Badke
      First page: 319
      Abstract: Reference Services Review, Volume 43, Issue 2, June 2015.
      Purpose The purpose of this article is to consider the current barriers to situating in the disciplines and to offer a possible strategy for so doing. Design/methodology/approach The paper reviews current challenges facing librarians who seek to situate information literacy in the disciplines and offers and practical model for those wishing to do so. Phenomenographic evidence from disciplinary faculty focus groups is presented in the context of the model put forward. Findings Disciplinary faculty do not have generic conceptions of information literacy but rather understand information related behaviors as part of embodied disciplinary practice. Practical implications Librarians dissatisfied with traditional forms of generic information literacy instruction marketing will find a method by which to place ownership on information literacy in the hands of disciplinary faculty. Originality/value The article offers a unique analysis of the challenges facing current information literacy specialists and a new approach for integrating information literacy in the disciplines.
      Citation: Reference Services Review
      PubDate: Wed, 29 Apr 2015 00:37:32 GMT
      DOI: 10.1108/RSR-11-2014-0052
       
 
 
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