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Journal Cover Reference Services Review
  [SJR: 1.546]   [H-I: 21]   [34 followers]  Follow
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 0090-7324
   Published by Emerald Homepage  [335 journals]
  • Editorial
    • Pages: 542 - 543
      Abstract: Reference Services Review, Volume 45, Issue 4, Page 542-543, November 2017.

      Citation: Reference Services Review
      PubDate: 2017-11-06T09:16:56Z
      DOI: 10.1108/RSR-09-2017-0035
  • 8 Years of institutional assessment feedback: students’ satisfaction
           with library services
    • Pages: 544 - 561
      Abstract: Reference Services Review, Volume 45, Issue 4, Page 544-561, November 2017.
      Purpose The purpose of this paper is to examine eight years of quantitative and qualitative student feedback on library services collected through an institution-wide student satisfaction survey. Design/methodology/approach This paper utilizes data collected during an eight-year period from the college’s student satisfaction survey. This survey contained 40 questions which addressed topics concerning the college’s 13 major departments. Six of the questions were devoted to library services. Findings Over the eight years surveyed, across all divisions surveyed (undergraduate students, graduate students and graduate Saturday students), students on average tended to select “agree” or “strongly agree” with the following six questions asked: The materials in the library meet my course requirements. The library has enough laptop computers for student use. The instructional materials for using the online databases are helpful. The library hours match my schedule and needs. The library equipment is in good working order. The library is generally quiet and suitable for study. Originality/value This institutionally crafted, mixed methods survey was deployed over an eight-year period at a relatively minimal cost (in-house staff hours were used to analyze the data gathered and paper Scantron sheets were used to deploy). Furthermore, rich data were gathered from a relatively simple instrument and this information was used to make institution-wide decisions.
      Citation: Reference Services Review
      PubDate: 2017-11-06T09:16:57Z
      DOI: 10.1108/RSR-03-2017-0005
  • Creating a sustainable graduate student workshop series
    • Pages: 562 - 574
      Abstract: Reference Services Review, Volume 45, Issue 4, Page 562-574, November 2017.
      Purpose The purpose of this paper is to report on librarians’ experience creating and sustaining a workshop and webinar series for graduate students over the course of four years. Design/methodology/approach Difficulties hosting and promoting stand-alone graduate workshops and a collaborative method for planning workshop days and webinars are described in this case study. Attendance data were collected and recorded for each event, and additional quantitative data were collected via registration forms and post-event surveys. Findings Working collaboratively as a department eased planning and promotional responsibilities, allowing for a sustainable workshop series. Focusing on a limited number of events per semester and developing a brand identity for the series streamlined promotion and increased attendance, relative to discipline-based, stand-alone workshops. Originality/value While many libraries host workshops, the originality of the program lies in the collaborative planning and promotion process that efficiently uses librarian time and expertise to continuously offer well-attended graduate workshops and webinars. This case study could be used as an example for institutions considering to start a workshop series or those experiencing difficulties with stand-alone workshops.
      Citation: Reference Services Review
      PubDate: 2017-11-06T09:16:54Z
      DOI: 10.1108/RSR-04-2017-0010
  • Translating reference expertise
    • Pages: 575 - 583
      Abstract: Reference Services Review, Volume 45, Issue 4, Page 575-583, November 2017.
      Purpose Librarians have expertise in helping patrons to define their information needs, develop search strategies and navigate the information environment. At Zayed University in the United Arab Emirates, the authors saw a need for the university’s staff to translate that expertise to help patrons to find materials in their native language, even when they cannot speak that language. Design/methodology/approach The authors, one Arabic speaker and one non-Arabic speaker, developed a workshop for their peers outlining strategies for translating our expertise as library professionals. In this paper, the authors share both the strategies for translating expertise that they recommended in the workshop, and information on their process in developing those recommendations. Findings The balance of expertise between the library staff and the patron is somewhat shifted when the search is being conducted in a foreign language. The librarian provides expertise with issues of access. The patron is the expert in her language, the transaction will not be successful without the patron’s contribution and full engagement. Demonstrating a willingness and capability to contribute to the process of searching in the patron’s native language is what is most important. Originality/value While there is evidence that libraries are providing foreign language collections and that librarians are considering how to deliver services to English as a Second Language (ESL) patrons, the literature suggests that the profession is not generally focusing on how English-speaking librarians can use their expertise to help patrons to access materials in their native languages.
      Citation: Reference Services Review
      PubDate: 2017-11-06T09:16:52Z
      DOI: 10.1108/RSR-05-2017-0015
  • Reference management software preferences among liberal arts faculty
    • Pages: 584 - 595
      Abstract: Reference Services Review, Volume 45, Issue 4, Page 584-595, November 2017.
      Purpose The purpose of this study was to determine faculty preferences and attitudes regarding reference management software (RMS) to improve the library’s support and training programs. Design/methodology/approach A short, online survey was emailed to approximately 272 faculty. Findings Survey results indicated that multiple RMS were in use, with faculty preferring Zotero over the library-supported RefWorks. More than 40 per cent did not use any RMS. Research limitations/implications The relatively short length of the survey precluded a more detailed investigation of faculty attitudes. The 20 per cent response rate, although typical of surveys of this type, may over-represent those faculty who have strong attitudes toward RMS. These findings support the necessity of doing more research to establish the parameters of the RMS environment among faculty, with implications for support, instruction and outreach at the institutional level. Practical implications Surveys should be conducted to establish local faculty RMS usage and preferences, as they may differ from both published findings and local expectations. Because it is unlikely that faculty will overwhelmingly use one RMS, libraries should plan to support multiple RMS. Originality/value This study is among the first to investigate the issue of RMS faculty preferences in a liberal arts setting.
      Citation: Reference Services Review
      PubDate: 2017-11-06T09:17:05Z
      DOI: 10.1108/RSR-06-2017-0024
  • Library instruction and information literacy 2016
    • Pages: 596 - 702
      Abstract: Reference Services Review, Volume 45, Issue 4, Page 596-702, November 2017.
      Purpose This paper aims to present recently published resources on information literacy and library instruction providing an introductory overview and a selected annotated bibliography of publications covering all library types. Design/methodology/approach This paper introduces and annotates English-language periodical articles, monographs, dissertations and other materials on library instruction and information literacy published in 2016. Findings The paper provides information about each source, describes the characteristics of current scholarship and highlights sources that contain unique or significant scholarly contributions. Originality/value The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.
      Citation: Reference Services Review
      PubDate: 2017-11-06T09:16:59Z
      DOI: 10.1108/RSR-08-2017-0028
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