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J. of Learning Disabilities and Offending Behaviour     Hybrid Journal   (Followers: 24)
J. of Management Development     Hybrid Journal   (Followers: 4, SJR: 0.318, h-index: 23)
J. of Management History     Hybrid Journal   (Followers: 1)
J. of Managerial Psychology     Hybrid Journal   (Followers: 12, SJR: 0.759, h-index: 34)
J. of Manufacturing Technology Management     Hybrid Journal   (Followers: 4, SJR: 0.656, h-index: 35)
J. of Mental Health Training, Education and Practice, The     Hybrid Journal   (Followers: 8, SJR: 0.221, h-index: 2)
J. of Modelling in Management     Hybrid Journal   (Followers: 1)
J. of Money Laundering Control     Hybrid Journal   (Followers: 376)
J. of Organizational Change Management     Hybrid Journal   (Followers: 20, SJR: 0.403, h-index: 37)
J. of Organizational Effectiveness : People and Performance     Hybrid Journal   (Followers: 1)
J. of Organizational Ethnography     Hybrid Journal   (Followers: 5)
J. of Place Management and Development     Hybrid Journal   (Followers: 2, SJR: 0.419, h-index: 1)
J. of Product & Brand Management     Hybrid Journal   (Followers: 8, SJR: 0.383, h-index: 22)
J. of Property Investment & Finance     Hybrid Journal   (Followers: 5, SJR: 0.474, h-index: 12)
J. of Public Mental Health     Hybrid Journal   (Followers: 20, SJR: 0.151, h-index: 3)
J. of Quality in Maintenance Engineering     Hybrid Journal   (Followers: 4, SJR: 0.851, h-index: 29)
J. of Research in Interactive Marketing     Hybrid Journal   (Followers: 6, SJR: 0.544, h-index: 8)
J. of Research in Marketing and Entrepreneurship     Hybrid Journal   (Followers: 12)
J. of Risk Finance, The     Hybrid Journal   (Followers: 8)
J. of Science and Technology Policy Management     Hybrid Journal   (Followers: 3, SJR: 0.249, h-index: 3)
J. of Service Management     Hybrid Journal   (Followers: 8, SJR: 1.162, h-index: 14)
J. of Services Marketing     Hybrid Journal   (Followers: 13, SJR: 1.069, h-index: 31)
J. of Small Business and Enterprise Development     Hybrid Journal   (Followers: 12, SJR: 0.289, h-index: 20)
J. of Social Marketing     Hybrid Journal   (Followers: 9, SJR: 0.662, h-index: 7)
J. of Strategy and Management     Hybrid Journal   (Followers: 4)
J. of Systems and Information Technology     Hybrid Journal   (Followers: 4, SJR: 0.221, h-index: 3)
J. of Technology Management in China     Hybrid Journal   (Followers: 1)
J. of Workplace Learning     Hybrid Journal   (Followers: 9, SJR: 0.547, h-index: 18)
Kybernetes     Hybrid Journal   (Followers: 1, SJR: 0.298, h-index: 22)
Leadership & Organization Development J.     Hybrid Journal   (Followers: 21, SJR: 0.521, h-index: 20)
Leadership in Health Services     Hybrid Journal   (Followers: 27, SJR: 0.319, h-index: 10)
Library Hi Tech     Hybrid Journal   (Followers: 1037, SJR: 0.926, h-index: 19)
Library Hi Tech News     Hybrid Journal   (Followers: 654, SJR: 0.442, h-index: 8)
Library Management     Hybrid Journal   (Followers: 754, SJR: 0.948, h-index: 12)
Library Review     Hybrid Journal   (Followers: 687, SJR: 0.573, h-index: 11)
Management Decision     Hybrid Journal   (Followers: 5, SJR: 1.423, h-index: 34)
Management of Environmental Quality: An Intl. J.     Hybrid Journal   (Followers: 6, SJR: 0.265, h-index: 14)
Management Research : The J. of the Iberoamerican Academy of Management     Hybrid Journal   (Followers: 2)
Management Research News     Hybrid Journal   (Followers: 3)
Management Research Review     Hybrid Journal   (Followers: 6, SJR: 0.318, h-index: 13)
Managerial Auditing J.     Hybrid Journal   (Followers: 1, SJR: 0.29, h-index: 19)
Managerial Finance     Hybrid Journal   (Followers: 3)
Managing Service Quality     Hybrid Journal   (Followers: 8, SJR: 0.72, h-index: 28)
Marketing Intelligence & Planning     Hybrid Journal   (Followers: 9, SJR: 0.354, h-index: 24)
Measuring Business Excellence     Hybrid Journal   (Followers: 1, SJR: 0.438, h-index: 13)
Meditari Accountancy Research     Hybrid Journal   (Followers: 2)
Mental Health and Social Inclusion     Hybrid Journal   (Followers: 22, SJR: 0.211, h-index: 4)
Mental Health Review J.     Hybrid Journal   (Followers: 17, SJR: 0.191, h-index: 2)
Microelectronics Intl.     Hybrid Journal   (SJR: 0.331, h-index: 14)
Multicultural Education & Technology J.     Hybrid Journal   (Followers: 3, SJR: 0.236, h-index: 5)
Multidiscipline Modeling in Materials and Structures     Hybrid Journal   (Followers: 1, SJR: 0.245, h-index: 7)
Multinational Business Review     Hybrid Journal   (Followers: 2)
Nankai Business Review Intl.     Hybrid Journal  
New Library World     Hybrid Journal   (Followers: 539, SJR: 0.746, h-index: 13)
Nutrition & Food Science     Hybrid Journal   (Followers: 10, SJR: 0.183, h-index: 10)
OCLC Systems & Services     Hybrid Journal   (Followers: 75, SJR: 0.378, h-index: 12)
On the Horizon     Hybrid Journal   (SJR: 0.398, h-index: 12)
Online Information Review     Hybrid Journal   (Followers: 124, SJR: 0.712, h-index: 30)
Pacific Accounting Review     Hybrid Journal  
Performance Measurement and Metrics     Hybrid Journal   (Followers: 7, SJR: 0.387, h-index: 10)
Personnel Review     Hybrid Journal   (Followers: 12, SJR: 0.876, h-index: 36)
Pigment & Resin Technology     Hybrid Journal   (Followers: 1, SJR: 0.322, h-index: 21)
Policing: An Intl. J. of Police Strategies & Management     Hybrid Journal   (Followers: 455, SJR: 0.486, h-index: 22)
Program: Electronic Library and Information Systems     Hybrid Journal   (Followers: 260, SJR: 0.554, h-index: 14)
Property Management     Hybrid Journal   (Followers: 2, SJR: 0.304, h-index: 9)
Qualitative Market Research: An Intl. J.     Hybrid Journal   (Followers: 3, SJR: 0.365, h-index: 18)
Qualitative Research in Accounting & Management     Hybrid Journal   (Followers: 6, SJR: 0.254, h-index: 3)
Qualitative Research in Financial Markets     Hybrid Journal   (Followers: 3)
Qualitative Research in Organizations and Management: An Intl. J.     Hybrid Journal   (Followers: 5)
Quality Assurance in Education     Hybrid Journal   (Followers: 3, SJR: 0.665, h-index: 19)
Quality in Ageing and Older Adults     Hybrid Journal   (Followers: 38, SJR: 0.239, h-index: 11)
Rapid Prototyping J.     Hybrid Journal   (Followers: 4, SJR: 0.928, h-index: 41)
Records Management J.     Hybrid Journal   (Followers: 17, SJR: 0.275, h-index: 9)
Reference Reviews     Hybrid Journal   (Followers: 11)
Reference Services Review     Hybrid Journal   (Followers: 31, SJR: 1.599, h-index: 16)
Research on Economic Inequality     Hybrid Journal   (Followers: 5, SJR: 0.232, h-index: 8)
Research on Emotion in Organizations     Hybrid Journal   (Followers: 7, SJR: 0.186, h-index: 6)
Review of Accounting and Finance     Hybrid Journal   (Followers: 2, SJR: 0.125, h-index: 2)
Review of Marketing Research     Hybrid Journal   (Followers: 14, SJR: 0.518, h-index: 3)
Safer Communities     Hybrid Journal   (Followers: 42, SJR: 0.338, h-index: 4)
Sensor Review     Hybrid Journal   (Followers: 1, SJR: 0.257, h-index: 21)
Smart and Sustainable Built Environment     Hybrid Journal   (Followers: 8)
Social Care and Neurodisability     Hybrid Journal   (Followers: 3)
Social Enterprise J.     Hybrid Journal   (Followers: 7)
Social Responsibility J.     Hybrid Journal   (Followers: 2, SJR: 0.228, h-index: 4)
Society and Business Review     Hybrid Journal   (Followers: 2)
Soldering & Surface Mount Technology     Hybrid Journal   (Followers: 2, SJR: 0.303, h-index: 21)
South Asian J. of Global Business Research     Hybrid Journal  
Sport, Business and Management : An Intl. J.     Hybrid Journal   (Followers: 4)
Strategic Direction     Hybrid Journal   (Followers: 1, SJR: 0.112, h-index: 4)
Strategic HR Review     Hybrid Journal   (Followers: 3)
Strategic Outsourcing : An Intl. J.     Hybrid Journal   (Followers: 2)
Strategy & Leadership     Hybrid Journal   (Followers: 21, SJR: 0.209, h-index: 15)
Structural Survey     Hybrid Journal   (SJR: 0.285, h-index: 9)
Studies in Economics and Finance     Hybrid Journal   (Followers: 1, SJR: 0.222, h-index: 5)
Supply Chain Management: An Intl. J.     Hybrid Journal   (Followers: 13, SJR: 1.628, h-index: 56)
Sustainability Accounting, Management and Policy J.     Hybrid Journal   (Followers: 7, SJR: 0.355, h-index: 4)
Team Performance Management     Hybrid Journal   (Followers: 9, SJR: 0.283, h-index: 11)
The Bottom Line: Managing Library Finances     Hybrid Journal   (Followers: 80, SJR: 0.349, h-index: 6)
The Electronic Library     Hybrid Journal   (Followers: 841, SJR: 0.799, h-index: 23)

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Journal Cover Reference Services Review
  [SJR: 1.599]   [H-I: 16]   [31 followers]  Follow
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 0090-7324
   Published by Emerald Homepage  [312 journals]
  • What does it mean to be your campus' "Intellectual Hub?"
    • Authors: Eleanor Mitchell, Sarah Barbara Watstein
      Abstract: Reference Services Review, Volume 44, Issue 1, February 2016.

      Citation: Reference Services Review
      PubDate: 2015-12-23T12:07:39Z
      DOI: 10.1108/RSR-12-2015-0052
  • Reflective Assessment: Opportunities and Challenges
    • Authors: Anne Jumonville Graf, Benjamin R. Harris
      Abstract: Reference Services Review, Volume 44, Issue 1, February 2016.
      Purpose Librarians engage in assessment for several purposes, such as to improve teaching and learning, or to report institutional value. In turn, these assessments shape our perspectives and priorities. How can we participate critically in the assessment of information literacy instruction and library programming while broadening our view and making room for questions about what we do? This paper explores self-reflection as a method for building on existing assessment practices with a critical consciousness. Design/methodology/approach In tracing the trajectory of assessment and reflective practice in library literature, the authors conducted a selective literature review and analyzed the potential impact of incorporating librarian self-reflection into assessment practices, particularly for instructional services. The authors’ experiences with strategies informed by these conversations were also described. Findings Self-reflection has typically been employed to improve teaching or as a method of assessing student learning. However, it can also be used to develop a critical awareness of what we accomplish through the act of assessing. The authors develop and present self-reflective strategies and discuss their benefits and limitations. Practical implications An extensive list of strategies was developed to illustrate practical examples of a reflective approach to assessment. Originality/value Although librarians have used reflection as a type of assessment strategy, we have not viewed self-reflection as a method for evaluating other assessment techniques. Librarians interested in exploring reflective practice and thinking critically about assessment will find strategies and suggestions for doing so.
      Citation: Reference Services Review
      PubDate: 2015-12-23T12:07:38Z
      DOI: 10.1108/RSR-06-2015-0027
  • Reference Services Review: content analysis, 2012-2014
    • Authors: Katherine W. Clark
      Abstract: Reference Services Review, Volume 44, Issue 1, February 2016.
      Purpose The purpose of this paper is to present a retrospective analysis of content published in Reference Services Review between 2012 and 2014. Design/methodology/approach This analysis utilizes the methods and format outlined by Katy Mahraj, author of Reference Services Review: content analysis, 2006-2011 (2012). The author manually reviewed the content of all journal issues from 2012 through 2014 using both print and online copies of the journal, accessed through the Emerald Group Publishing website. Information reviewed included total number of articles per issue, author affiliations, article format, and article content focus. The type, size and location of author institutions were confirmed using institutions’ official web sites as necessary. The results of this analysis are compared to Mahraj’s results in order to identify changing trends. Findings Reference Services Review has published an average of 38 articles per year between 2012 and 2014. Articles have focused most commonly on information literacy and instruction, and emerging technologies. Reference services, outreach and library management have also received regular coverage. All authors during this time period have been affiliated with academic institutions, primarily large academic institutions with 5,000 or more students. Originality/value This analysis continues the work of Katy Mahraj to consolidate data on the volume, focus, and authorship of Reference Services Review. The data continue to provide an overview of trends in the field’s professional and scholarly literature with implications for broader trends in academic librarianship.
      Citation: Reference Services Review
      PubDate: 2015-12-23T12:07:34Z
      DOI: 10.1108/RSR-06-2015-0031
  • A Modern, Simplified Citation Style and Student Response
    • Authors: Scott Lanning
      Abstract: Reference Services Review, Volume 44, Issue 1, February 2016.
      Purpose The purpose of this paper is to see if there is a need for and an interest in a modernized and simplified citation style. Design/methodology/approach A simplified style for citing electronic sources was develop, and present to students in two English 1010 course. Students used the style for one assignment, then used the MLA style for another. A questionnaire was administered to judge students’ perceptions. Findings Students preferred using the presented simplified citation style over MLA by a large margin. This was not a surprise. Citation styles are difficult to master. Research limitations/implications This was a small qualitative study, and the result are not generalizable to a larger population, but the implications suggest that a larger study is warranted. Practical implications This paper shows that there is a need for a more modern citation style, one that embraces technology, and moves forward from the print bibliographic tradition. Originality/value There are many articles in the literature about citations, but few address modernizing and simplifying citation styles, and none make a proposal for such a style.
      Citation: Reference Services Review
      PubDate: 2015-12-23T12:07:33Z
      DOI: 10.1108/RSR-10-2015-0045
  • Citation Apps for Mobile Devices
    • Authors: Mary Katherine Van Ullen, Jane Kessler
      Abstract: Reference Services Review, Volume 44, Issue 1, February 2016.
      Purpose The purpose of this paper is to evaluate the accuracy and functionality of a selection of basic Android and iOS apps for mobile devices designed to generate bibliographic citations. Design/methodology/approach A number of inexpensive or free apps were installed on several different tablets and phones. Book citations in MLA and APA format were generated and evaluated for accuracy. Findings Results show that the majority of the apps tested produced unacceptably inaccurate citations, and many had limited functionality. The best of the apps tested was EasyBib. Research limitations/implications There are infinite combinations of operating systems, apps, citation styles, material types and devices. Testing for this study was limited to uncomplicated apps likely to appeal to undergraduate students. It did not include more sophisticated apps for managing reference libraries. The study investigated how well several Android and iOS apps installed on mobile devices functioned to generate MLA and APA citations for print books. Practical implications As the role of mobile technology in education continues to grow, librarians need to remain aware of solutions that can help students manage their research. Librarians have an opportunity to provide feedback to developers by reviewing and rating apps. Originality/value Undergraduate students face challenges in learning to appropriately acknowledge materials they have consulted in their research and writing. Librarians can play an important role in helping students select the most appropriate tools to make citing sources easier and more accurate.
      Citation: Reference Services Review
      PubDate: 2015-12-23T12:07:32Z
      DOI: 10.1108/RSR-09-2015-0041
  • A Massively Flipped Class - Designing and implementing active learning
           information literacy instruction for a large enrollment course.
    • Authors: Julia E. E. Rodriguez
      Abstract: Reference Services Review, Volume 44, Issue 1, February 2016.
      Purpose This paper describes and analyzes how one-shot library instruction sessions for large lecture classes can effectively be “flipped” and can incorporate active learning activities as part of both the online and the face-to-face classroom. Design/methodology/approach This paper discusses the challenges of employing flipped classroom methods with large enrollment courses and investigates the use of technology to facilitate the active learning components. The case study, situated in flipped classroom pedagogy literature for both information literacy instruction and large lecture classes, synthesizes practical information through the analysis of design and implementation. Findings Lecture classes present unique challenges for utilizing flipped classroom methods but the obstacles can be overcome with a bit of preparation and faculty buy-in, balanced with the proper utilization of technology. Originality/value The paper offers other librarians practical design and implementation information for using flipped classroom methods, specifically for classes with large enrollments, filling a gap in the library literature that presently lacks examples of flipped classroom pedagogy being utilized for information literacy instruction with lecture classes.
      Citation: Reference Services Review
      PubDate: 2015-12-23T12:07:29Z
      DOI: 10.1108/RSR-07-2015-0033
  • The finals stretch: exams week library outreach surveyed
    • Authors: Coleen Meyers-Martin, Laurie Borchard
      Pages: 510 - 532
      Abstract: Reference Services Review, Volume 43, Issue 4, Page 510-532, November 2015.
      Purpose – The purpose of this article is to explore the outreach programming and support services offered at academic libraries during final exams week. The article discusses the need to provide this specialized programming, and its impact on the role of the librarian, and the use of library space. Design/methodology/approach – A 21-question online survey was sent to nine library listservs. Respondents were asked about their library’s planning, implementation and assessment of their programming. Participants described their library’s final exams week outreach activities and offerings. Findings – The survey garnered 279 responses. Nearly 40 per cent of respondents collaborate with campus and non-campus partners to provide programming. Most common offerings include extended library hours; therapy animals; as well as games; and arts and crafts. Nearly 90 per cent of respondents reported utilizing virtual media outlets for communication of final exams week events. Most common challenges included lack of funding and staffing issues. Practical implications – The survey results reflect the efforts of librarians and library staff members who are addressing the study break needs of students during the most stressful time in the semester. Originality/value – This paper provides an overview of academic library final exams week outreach initiatives and activities at institutions located in the USA and Canada.
      Citation: Reference Services Review
      PubDate: 2015-11-10T09:05:38Z
      DOI: 10.1108/RSR-03-2015-0019
  • Library instruction and information literacy 2014
    • Authors: Robert Detmering, Anna Marie Johnson, Claudene Sproles, Samantha McClellan, Rosalinda Hernandez Linares
      Pages: 533 - 642
      Abstract: Reference Services Review, Volume 43, Issue 4, Page 533-642, November 2015.
      Purpose – This paper aims to provide an introductory overview and selected annotated bibliography of recent resources on library instruction and information literacy across all library types. Design/methodology/approach – It introduces and annotates English-language periodical articles, monographs, dissertations and other materials on library instruction and information literacy published in 2014. Findings – It provides information about each source, discusses the characteristics of current scholarship and highlights sources that contain unique or significant scholarly contributions. Originality/value – The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.
      Citation: Reference Services Review
      PubDate: 2015-11-10T09:05:40Z
      DOI: 10.1108/RSR-07-2015-0037
  • Modifying an information literacy game for outreach events
    • Authors: Lisa Martin, Will Martin
      Pages: 643 - 655
      Abstract: Reference Services Review, Volume 43, Issue 4, Page 643-655, November 2015.
      Purpose – The purpose of this paper is to discuss how to use a web-based library game as an outreach tool at events. Games in higher education are a trend that libraries have used for information literacy but less frequently for outreach. Although there are relatively few examples of the use of games in academic library outreach events, games have the potential to be excellent outreach tools by engaging students and presenting them with the opportunity to change their perceptions of the library. Design/methodology/approach – The University of North Dakota (UND) Libraries successfully connected with students at an outreach event by using a modified version of the Information Literacy Game originally developed by the University of North Carolina Greensboro (UNCG). UND Librarians created specific technical modifications and an event workflow, highlighted here, that other academic libraries can adapt for use at outreach events to attract both students who are and those who are not typically users of the library. Findings – The information literacy game, with some specific technical changes, is customizable in relatively inexpensive ways that allow librarians from institutions of all sizes to engage students with a game at outreach events. Originality/value – Games, especially Web-based games, have not previously been used in outreach events. The literature on the use of games in information literacy sessions but outreach is an even more logical fit for gaming. This paper presents a practical, value-oriented method for academic libraries to modify an information literacy game for use in outreach.
      Citation: Reference Services Review
      PubDate: 2015-11-10T09:05:29Z
      DOI: 10.1108/RSR-02-2015-0009
  • Digging deeper into virtual reference transcripts
    • Authors: Vera Armann-Keown, Carol A Cooke, Gail Matheson
      Pages: 656 - 672
      Abstract: Reference Services Review, Volume 43, Issue 4, Page 656-672, November 2015.
      Purpose – The purpose of the study is to identify the information needs of patrons in a large Canadian academic library system by analyzing the types of questions asked through the Library’s “Ask A Librarian” system. The results provide information on specific areas of competencies and training for staff providing virtual reference services. Design/methodology/approach – This article looks at virtual reference data collected between January and April 2012 from a large Canadian academic library and provides an analysis of the types of questions asked by library users. The researchers developed a detailed coding scheme for the analysis of question type and referrals made, and used the qualitative analysis software NVivo™ to code and analyze the data. Findings – The results of this analysis found that patrons often tap into synchronous online library help when they encounter challenges with online library resources. Specific areas of patron training to be developed were also identified. Finally, areas for staff training were uncovered which will help the library provide a consistent level of service to patrons. Originality/value – This is the first study in the library community to conduct a detailed analysis of the virtual reference transcripts from a large Canadian university using the NVivo™ content analysis software. The study developed and employed more detailed coding categories then has been used in previous studies to provide more information about the questions that patrons are unable to complete on their own. The study also captures detailed information pertaining to referrals.
      Citation: Reference Services Review
      PubDate: 2015-11-10T09:05:44Z
      DOI: 10.1108/RSR-04-2015-0024
  • Writing a research paper: students explain their process
    • Authors: Eleonora Dubicki
      Pages: 673 - 688
      Abstract: Reference Services Review, Volume 43, Issue 4, Page 673-688, November 2015.
      Purpose – This study aims to explore how students conceptualize the research process, describing in their own words the strategies they used, as well as the successes and challenges they encountered. Areas of review include: thesis definition; search strategies; quality, variety and depth of resources; and source evaluation and citation. Design/methodology/approach – The study analyzes 76 essays written by undergraduate and graduate students, describing their research process. Quotations from the students’ essays have been incorporated into the study results to provide a unique perspective from the researchers’ own reflections on the processes and techniques they used to complete their research papers. Findings – Many students encountered difficulties when writing a rigorous research paper, even though they had previously completed research assignments for other classes. There was a clear indication that instruction and support from librarians continues to be valuable, even for experienced students. Practical implications – The students’ reflections provide a better perspective on how students conduct their research for upper-level research papers and new insights on optimal timing for support services. The findings will be shared with faculty, along with strategies that librarians and faculty can utilize to improve students’ research papers. Originality/value – The essays reviewed in this study provide a unique personal perspective as students reflect on their own behaviors during the research process. This research offers an alternative approach to faculty and librarian assessments of student papers and research skills.
      Citation: Reference Services Review
      PubDate: 2015-11-10T09:05:34Z
      DOI: 10.1108/RSR-07-2015-0036
  • Can research “send me high?” Addressing flow theory
    • Authors: Sandy L Hudock
      Pages: 689 - 705
      Abstract: Reference Services Review, Volume 43, Issue 4, Page 689-705, November 2015.
      Purpose – The purpose of this study is to find whether undergraduate students in the first discipline-based class can attain flow state while researching. Despite its widespread acceptance and application, flow theory has not been applied to the research process. Moreover, it can further librarians’ knowledge of the importance of affect in information seeking behavior. Design/methodology/approach – Flow is a phenomenological state achieved when skill level is equal to challenge level. Flow experience was operationalized using Z-score analysis as one standard deviation above individuals’ averages. The study used mixed methods including event contingent experience sampling method, Bostick’s library anxiety scale and reflection papers. Following library instruction sessions, undergraduate participants scheduled research consultations with a librarian. Findings – Individual research sessions grew more positive as reflected by Z scores over the semester, with one case of flow. Overall, participants’ library anxiety decreased minimally. Reflection papers reiterated the value of approachability and interest of the librarian, with those who had consultations feeling both increased confidence in their skills and in knowing they had an ally in their research. Research limitations/implications – The original collaborator and pedagogy were not utilized, thereby limiting the scope and sample size. The author was able to collaborate with other faculty. Future research would benefit from a larger sample size and more collaboration. Originality/value – Using flow theory as a model can emphasize the positive aspects of research as interesting and enjoyable, even in the imposed query setting of the classroom, and it can encourage librarians’ display of interest during research consultations.
      Citation: Reference Services Review
      PubDate: 2015-11-10T09:05:46Z
      DOI: 10.1108/RSR-04-2015-0025
  • Case studies and pervasive instruction
    • Authors: Jennifer Noe
      Pages: 706 - 721
      Abstract: Reference Services Review, Volume 43, Issue 4, Page 706-721, November 2015.
      Purpose – The purpose of this paper is to explore whether journalism education techniques can be adapted for use in the information literacy classroom as a means of teaching the ethical use of information. Design – The author uses personal experience as a journalist and graduate of journalism education programs to examine the similarities between journalism pedagogy and information literacy and whether any aspect of journalism pedagogy is transferrable to the information literacy classroom. Findings – Journalism educators deliver a potent anti-plagiarism message using case studies and “war stories” from the newsroom delivered through the pervasive instruction method or stand-alone ethics class. Using case studies from a variety of different disciplines in information literacy classes could help students make a stronger connection between honest writing in all subjects. However, until information literacy is taught more widely in libraries as semester-long classes, it would be difficult to use journalism’s pervasive method of instruction. The same holds true with the stand-alone class, which does not appear to be used as a part of information literacy education. Originality/value – Given the many commonalities between journalism pedagogy and information literacy, there have been very few attempts to see whether it would be efficacious to adapt journalism education’s methodology to the information literacy classroom.
      Citation: Reference Services Review
      PubDate: 2015-11-10T09:05:51Z
      DOI: 10.1108/RSR-04-2015-0023
  • Perceptions of students working as library reference assistants at a
           University Library
    • Authors: Andrew Brenza, Michelle Kowalsky, Denise Brush
      Pages: 722 - 736
      Abstract: Reference Services Review, Volume 43, Issue 4, Page 722-736, November 2015.
      Purpose – This paper aims to develop a better understanding of student worker perceptions of academic libraries in an effort to improve student worker training, position structure and, ultimately, their perceptions of the library. The value of student reference assistants extends well beyond the completion of assigned library tasks. Specifically, student reference assistants can be important community voices and advocates for academic libraries, spreading, by word-of-mouth, the kinds of library services available to students and their relevance to the academic community. Consequently, it is essential to gain an understanding of how student workers perceive the academic library as a result of their employment. Design/methodology/approach – This paper uses an informal, anonymous online survey of student reference assistants to gather information on student worker perceptions of the library. Questions focus on student workers’ understanding of library services and resources as well as on the library’s mission and purpose. An analysis of student responses is provided in light of four “ideal” perceptions which the librarians hold for all students. Findings – Overall, student worker responses to the survey generally aligned with the ideal perceptions. However, misalignments suggest the need for training that focuses on the development of a broader understanding of the library’s role in the academic community. Practical implications – The paper can help academic librarians gain insight on how student workers understand the role of the library within the larger academic community and how positive student worker perceptions can be leveraged for outreach purposes. Originality/value – This paper examines an important aspect of student worker perception that has generally been overlooked in the literature.
      Citation: Reference Services Review
      PubDate: 2015-11-10T09:05:53Z
      DOI: 10.1108/RSR-05-2015-0026
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