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Journal Cover Reference Services Review
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   Hybrid Journal Hybrid journal (It can contain Open Access articles)
   ISSN (Print) 0090-7324
   Published by Emerald Homepage  [312 journals]
  • “Better health through better information:” health literacy
           and the changing role of health sciences librarianship
    • First page: 78
      Abstract: Reference Services Review, Volume 44, Issue 2, June 2016.

      Citation: Reference Services Review
      PubDate: 2016-04-27T11:49:20Z
      DOI: 10.1108/RSR-04-2016-0027
  • Health literacy: a natural role for librarians
    • First page: 81
      Abstract: Reference Services Review, Volume 44, Issue 2, June 2016.

      Citation: Reference Services Review
      PubDate: 2016-04-27T11:49:21Z
      DOI: 10.1108/RSR-04-2016-0026
  • Hispanics and public libraries: Assessing their health information seeking
           behaviors in the e-health environment
    • First page: 85
      Abstract: Reference Services Review, Volume 44, Issue 2, June 2016.
      Purpose The fastest-growing and the largest minority group in the United States, Hispanics are known to have low health literacy because of their limited English proficiency (LEP) and other socio-economic and cultural factors. This study examines the health information seeking behaviors of Hispanics in the e-health environment and their use of public libraries as a health information source/service. Design/methodology/approach An interviewer-administered survey was conducted using a semi-structured instrument. The questionnaires inquired about Hispanics’ health information needs, source use, and source preference; use of the library for health information needs; and their perceptions and satisfaction about the library’s consumer health information services. A total of 26 Hispanics were recruited from a Hispanic community organization, a public library, and an ethnic grocery store in North Carolina. Findings The majority of the participants are foreign born (92.3 per cent), and non-English speakers (84.6 per cent). The Internet was the most frequently used source, followed by Friends/Family, Doctors, and TV. Eighty one percent of the participants were Internet users, and most of them (71 per cent) used the Internet at home. Only 23 per cent visited a public library to search the Internet for health information. Some barriers to using a public library mentioned by the participants include lack of time to visit a library, lack of skills in using the library materials, transportation, LEP, and lack of eligibility for a library card, etc. Originality/value This study is one of a few studies that use an empirical study of a low health literacy ethnic population to examine the possible roles of public libraries in enhancing health literacy.
      Citation: Reference Services Review
      PubDate: 2016-04-27T11:49:17Z
      DOI: 10.1108/RSR-02-2016-0015
  • Health literacy education: The impact of synchronous instruction
    • First page: 100
      Abstract: Reference Services Review, Volume 44, Issue 2, June 2016.
      Purpose This article examines the integration of librarian-led health literacy instruction into an undergraduate course, focusing specifically on how the method of instruction impacts learning outcomes and self-reported confidence levels in completing a course assignment. Undergraduate students struggle to critically evaluate online health information in an increasingly diffuse information landscape. Assessing the success of different instructional techniques aimed at building these abilities can guide pedagogical choices and provide new opportunities to increase health literacy skills in a variety of library user populations. Design/methodology/approach A quasi-experimental research design with pre- and post-tests and a participant survey was used to compare one-shot information literacy instruction techniques in two hybrid sections of a kinesiology course. One class received a traditional, face-to-face librarian-led session and the other a synchronous online instructional session through web conferencing. Findings There were no significant differences in student learning between the in-person and online groups. Students in both conditions demonstrated an extremely significant increase from pre-test to post-test scores, suggesting that librarian-led instruction in either format can lead to substantial learning of online health literacy skills. Survey results showed no significant differences in confidence levels following instruction and suggest both methods of instruction provide a positive learning experience for students. Originality/value This study provides evidence that synchronous online instruction can be as effective as face-to-face instruction in teaching students to evaluate health-related information resources. These findings are valuable for librarians in a variety of settings who are considering providing health literacy education in an online environment.
      Citation: Reference Services Review
      PubDate: 2016-04-27T11:49:27Z
      DOI: 10.1108/RSR-02-2016-0007
  • Promoting Health Literacy Within a Graduate-Level Nutrition Curriculum
    • First page: 122
      Abstract: Reference Services Review, Volume 44, Issue 2, June 2016.
      Purpose This paper describes how two academic health science librarians exposed graduate students to health literacy concepts in a graduate level nutrition course. The paper aims to present an easy method for librarians to expose students in the health professions to concepts of health literacy. Design/methodology/approach The Information and Health Literacy Course is an online course co-taught by Nutrition faculty and librarians at Rosalind Franklin University of Medicine and Science. The librarian led one-week health literacy module begins with readings that define health literacy and continues with two online discussion board activities. One activity is identifying an example of low health literacy in their personal or professional lives, and the other is using criteria from the readings in their analysis of a consumer health website. Findings Students often comment that prior to taking this course, they had not considered how patients might think about and understand their own healthcare, but will now take it into account going forward. Many students also felt that the assignment made them view web resources for patients differently and with a more critical eye. Originality/value Those in allied health professions like Registered Dietitians often have direct contact with patients, and have the ability to make a significant impact. By exposing them to health literacy concepts through online activities within the curriculum, students may be more aware of this important concept when working with patients in the future.
      Citation: Reference Services Review
      PubDate: 2016-04-27T11:49:26Z
      DOI: 10.1108/RSR-02-2016-0008
  • A librarian's role in media effects health literacy
    • First page: 132
      Abstract: Reference Services Review, Volume 44, Issue 2, June 2016.
      Purpose To assess a pediatric media health effects toolkit from a health literacy perspective. A secondary aim is to highlight the collaborative role of an embedded librarian. Design/methodology/approach The authors assessed ten items from the toolkit in several formats (text, survey, video) using the following health literacy assessment tools: the Simple Measure of Gobbledygook (SMOG), the Suitability Assessment of Materials (SAM), the Patient Education Materials Assessment Tool for Printed Materials (PEMAT-P), and the Patient Education Materials Assessment Tool for Audio/Visual Materials (PEMAT-AV). Findings Both the toolkit’s readability scores and understandability scores provided a deeper understanding of where improvements to the toolkit need to be made. The review process also highlighted issues with the assessment tools themselves that prevent them from providing a complete analysis of each materials’ readability and suitability. Research limitations/implications This initial assessment of the toolkit will serve as the backbone for additional formative research, revisions and pilot tests, which will be conducted in order for the toolkit to become a viable, available and usable tool for pediatricians and health care providers. The insight gleaned from this study serves as an example, for other institutions across fields, of the importance of having professionals, such as librarians, become well-versed in health literacy and offer guidance and insight for the development of health focused patient materials. Originality/value This project provides further insight into the evolving role of the embedded librarian. As gatekeepers of information with the responsibility of vetting sources, informing the creation of content, and developing resources, the integration of health literacy knowledge is imperative for librarians to further the work of their institutions and aid in the progression of their field.
      Citation: Reference Services Review
      PubDate: 2016-04-27T11:49:15Z
      DOI: 10.1108/RSR-02-2016-0019
  • Health literacy and information literacy: a concept comparison
    • First page: 144
      Abstract: Reference Services Review, Volume 44, Issue 2, June 2016.
      Purpose The purpose of this article is to compare health literacy and information literacy, with a focus on how the development of these concepts within two disciplines (nursing and library/information science) impacts librarian/nurse educator shared understanding. Design/methodology/approach This article uses a modified concept comparison method. The comparison, grounded in two seminal concept analysis articles, identifies common and unique antecedents, attributes and consequences of each concept. Findings Health literacy and information literacy share common antecedents and attributes: literacy, a health or information need, comprehension, decision-making, and a degree of technological competency. Unique to health literacy is an emphasis on interactive communication; unique to information literacy is a focus on discovery and search skills. Research limitations/implications This concept comparison employs a snapshot approach rather than a full literature review. This work suggests further research into health literacy and information literacy as related concepts in the literature; and how multidisciplinary concept comparison can be effectively framed. Practical implications Librarians and nurse educators collaborating on complex concepts such as these should use available definitions, and evidence, to reach shared understanding. Librarians are encouraged to communicate with database developers to address questions and inconsistencies in subject headings. Originality/value This article presents the first concept comparison of health literacy and information literacy using the concept comparison method - an adaptation of concept analysis methods frequently used in nursing literature, developed by Walker & Avant, Rodgers & Knafl, and others.
      Citation: Reference Services Review
      PubDate: 2016-04-27T11:49:16Z
      DOI: 10.1108/RSR-02-2016-0013
  • Health information: print materials assessment in public libraries
    • First page: 163
      Abstract: Reference Services Review, Volume 44, Issue 2, June 2016.
      Purpose To determine currency of print health materials readily available in public libraries, a statewide assessment took place in North Carolina. Two subject areas were examined: health reference and diabetes. Design/methodology/approach Thirty randomly selected public libraries were visited and unobtrusive stacks assessments were completed. Some months later, the libraries’ websites were examined for collection development policies, and online catalogs were searched using keyword: diabetes to identify possible discrepancies and additions. Findings For visits, publication dates for reference books ranged from 1899-2014; average number of holdings was 10, (range 0-30). The most common reference item, the AMA Family Medical Guide (2005), was in six of 30 libraries. In diabetes collections, publication dates ranged from 1983-2013; average number of books was nine, (range 0-26). The Atkins Diabetes Revolution (2004) was most common, in nine of 30 libraries. Two-thirds of libraries did not have a collection development policy online. Catalog searches revealed 10 titles prior to 1983 and 18 titles (non-cook books) from 2014-16. Practical implications The study found overall, print health reference books were outdated. In diabetes collections, there were also many outdated items. It appears regular weeding to assure currency of print health literature is not taking place. Originality/value The study demonstrates public libraries may not be providing optimal print health information. With unprecedented access, it is imperative librarians in all types of settings aid in health literacy promotion by assuring access to reliable and timely health information.
      Citation: Reference Services Review
      PubDate: 2016-04-27T11:49:19Z
      DOI: 10.1108/RSR-02-2016-0010
  • A conceptual approach to practitioners’ health information literacy
    • First page: 178
      Abstract: Reference Services Review, Volume 44, Issue 2, June 2016.
      Purpose The purpose of this paper is to examine healthcare professionals’ own health literacy through the lenses of information behavior and evidence-based practice. These practitioners’ health information literacy is critical to client care. Design/methodology/approach This conceptual paper applies general and professional-specific models of information behavior and issues of bias to methods in which healthcare practitioners seek, evaluate, and use research information within professional practice. Findings Case examples from library, medical, and the broader healthcare literature are used to explore ways in which care professionals’ information behaviors align with or deviate from information behavior models and the role of different types of bias in their information behavior. Adaption of evidence-based practice precepts, already familiar to healthcare professionals, is proposed as a method to improve practitioners’ health information literacy. Originality/value Explorations of “health literacy” have primarily focused on healthcare consumers’ interactions with basic health information and services. The health literacy (and health information literacy) of care practitioners has received much less attention. By gaining a greater understanding of how information behaviors intersect with healthcare practitioners’ own health literacy, the librarians and educators who serve future and current care professionals can offer more informed information literacy instruction, enabling practitioners to provide improved patient care.
      Citation: Reference Services Review
      PubDate: 2016-04-27T11:49:22Z
      DOI: 10.1108/RSR-02-2016-0006
  • Health literacy and libraries: a literature review
    • First page: 191
      Abstract: Reference Services Review, Volume 44, Issue 2, June 2016.
      Purpose The aim of this article is to assess the involvement of libraries in health literacy programs and initiatives based on a review of the literature. Design/methodology/approach Four databases were searched for articles that described health literacy programs and initiatives within libraries. Findings Several themes of health literacy programs in libraries emerged: health literacy for older adults, underserved populations, the general public, healthcare professionals and medical students, and patients. Collaborations between libraries and community organizations were frequently utilized. Practical implications Librarians may use this review to understand the history of health literacy efforts and libraries in order to inform future programming. This review will contextualize current research on health literacy and libraries. Originality/value Despite the currency and relevance of this topic, there are no literature reviews on health literacy and librarianship.
      Citation: Reference Services Review
      PubDate: 2016-04-27T11:49:23Z
      DOI: 10.1108/RSR-02-2016-0005
  • Improving Health Literacy: Health Sciences Library Case Studies
    • First page: 206
      Abstract: Reference Services Review, Volume 44, Issue 2, June 2016.
      Purpose University of Utah has created various partnerships to improve health literacy and health outcomes among patient populations, employees, and community members. Health sciences librarians have been key members of these partnerships. Several of these partnerships, including training programs, research efforts, and advocacy initiatives are described and shared to encourage others to engage in similar activities. Design/methodology/approach Case studies include outreach projects and partnerships to foster health literacy and promote healthy living such as: highly visible information resource provision and associated outreach for patients and families; Community Health Fairs; research on providing point-of-need information for vulnerable community populations; health literacy awareness and resources for professionals; health literacy education for interprofessional students; and a competition for interprofessional students to create health videos to address a variety of topics in multiple languages. Findings Partnerships and outreach efforts lead to improved awareness by institutional personnel of the importance of health literacy. Research on using health literacy to empower patients and increase patient satisfaction can demonstrate how to lower institutional costs and improve guideline compliance, as well out health outcomes. Originality/value Librarians’ instructional skills create personal health educational content for patients and professionals; engaging colleagues to address health literacy lowers health care costs, institutional costs, and increases patient compliance and satisfaction.
      Citation: Reference Services Review
      PubDate: 2016-04-27T11:49:28Z
      DOI: 10.1108/RSR-03-2016-0022
  • What does it mean to be your campus’ “Intellectual
    • Abstract: Reference Services Review, Volume 44, Issue 1, February 2016.

      Citation: Reference Services Review
      PubDate: 2016-02-01T10:55:51Z
      DOI: 10.1108/RSR-12-2015-0052
  • A massively flipped class
    • Pages: 4 - 20
      Abstract: Reference Services Review, Volume 44, Issue 1, Page 4-20, February 2016.
      Purpose – The purpose of this paper is to describe and analyze how one-shot library instruction sessions for large lecture classes can effectively be “flipped”, and can incorporate active learning activities as part of both online and face-to-face classroom. Design/methodology/approach – This case study discusses the challenges of using flipped classroom methods with large enrollment courses and investigates the use of technology to facilitate the active learning components. Situated in flipped classroom pedagogy literature for both information literacy instruction and large lecture classes, the paper synthesizes practical information through the analysis of design and implementation. Findings – Lecture classes present unique challenges for utilizing flipped classroom methods, but the obstacles can be overcome with a bit of preparation and faculty buy-in, balanced with the proper utilization of technology. Originality/value – The paper offers other librarians practical design and implementation information for using flipped classroom methods, specifically for classes with large enrollments, filling a gap in the library literature that presently lacks examples of flipped classroom pedagogy being utilized for information literacy (IL) instruction with lecture classes.
      Citation: Reference Services Review
      PubDate: 2016-02-01T10:55:42Z
      DOI: 10.1108/RSR-07-2015-0033
  • A modern, simplified citation style and student response
    • Pages: 21 - 37
      Abstract: Reference Services Review, Volume 44, Issue 1, Page 21-37, February 2016.
      Purpose – The purpose of this paper is to see if there is a need for and an interest in a modernized and simplified citation style (SCS). Design/methodology/approach – Students in two sections of English 1010 were given a brief training in SCS and asked to use SCS and MLA citation styles, respectively, in their next two assignments. Students were surveyed afterwards about their preferences. Findings – Students preferred using the presented SCS over MLA by a large margin. This was not a surprise. Citation styles are difficult to master. Research limitations/implications – This is a small qualitative study, and the result are not generalizable to a larger population, but the implications suggest that a larger study is warranted. Practical implications – This paper shows that there is a need for a more modern citation style, one that embraces technology and moves forward from the print bibliographic tradition. Originality/value – There are many articles in the literature about citations, but few address modernizing and simplifying citation styles, and none make a proposal for such a style.
      Citation: Reference Services Review
      PubDate: 2016-02-01T10:55:44Z
      DOI: 10.1108/RSR-10-2015-0045
  • Reflective assessment: opportunities and challenges
    • Pages: 38 - 47
      Abstract: Reference Services Review, Volume 44, Issue 1, Page 38-47, February 2016.
      Purpose – Librarians engage in assessment for several purposes, such as to improve teaching and learning, or to report institutional value. In turn, these assessments shape our perspectives and priorities. How can we participate critically in the assessment of information literacy instruction and library programming while broadening our view and making room for questions about what we do? This paper aims to explore self-reflection as a method for building on existing assessment practices with a critical consciousness. Design/methodology/approach – In tracing the trajectory of assessment and reflective practice in library literature, the authors conducted a selective literature review and analyzed the potential impact of incorporating librarian self-reflection into assessment practices, particularly for instructional services. The authors’ experiences with strategies informed by these conversations were also described. Findings – Self-reflection has typically been used to improve teaching or as a method of assessing student learning. However, it can also be used to develop a critical awareness of what one accomplishes through the act of assessing. The authors develop and present self-reflective strategies and discuss their benefits and limitations. Practical implications – An extensive list of strategies was developed to illustrate practical examples of a reflective approach to assessment. Originality/value – Although librarians have used reflection as a type of assessment strategy, self-reflection has not been viewed as a method for evaluating other assessment techniques. Librarians interested in exploring reflective practice and thinking critically about assessment will find strategies and suggestions for doing so.
      Citation: Reference Services Review
      PubDate: 2016-02-01T10:55:49Z
      DOI: 10.1108/RSR-06-2015-0027
  • Citation apps for mobile devices
    • Pages: 48 - 60
      Abstract: Reference Services Review, Volume 44, Issue 1, Page 48-60, February 2016.
      Purpose – The purpose of this paper is to evaluate the accuracy and functionality of a selection of basic Android and iOS apps for mobile devices designed to generate bibliographic citations. Design/methodology/approach – A number of inexpensive or free apps were installed on several different tablets and phones. Book citations in MLA and APA format were generated and evaluated for accuracy. Findings – Results show that the majority of the apps tested produced unacceptably inaccurate citations, and many had limited functionality. The best of the apps tested was EasyBib. Research limitations/implications – There are infinite combinations of operating systems, apps, citation styles, material types and devices. Testing for this study was limited to uncomplicated apps likely to appeal to undergraduate students. It did not include more sophisticated apps for managing reference libraries. The study investigated how well several Android and iOS apps installed on mobile devices functioned to generate MLA and APA citations for print books. Practical/implications – As the role of mobile technology in education continues to grow, librarians need to remain aware of solutions that can help students manage their research. Librarians have an opportunity to provide feedback to developers by reviewing and rating apps. Originality/value – Undergraduate students face challenges in learning to appropriately acknowledge materials they have consulted in their research and writing. Librarians can play an important role in helping students select the most appropriate tools to make citing sources easier and more accurate.
      Citation: Reference Services Review
      PubDate: 2016-02-01T10:55:39Z
      DOI: 10.1108/RSR-09-2015-0041
  • Reference Services Review: content analysis, 2012-2014
    • Pages: 61 - 75
      Abstract: Reference Services Review, Volume 44, Issue 1, Page 61-75, February 2016.
      Purpose – The purpose of this paper is to present a retrospective analysis of content published in Reference Services Review between 2012 and 2014. Design/methodology/approach – This analysis utilizes the methods and format outlined by Katy Mahraj, author of Reference Services Review: content analysis, 2006-2011 (2012). The author manually reviewed the content of all journal issues from 2012 through 2014 using both print and online copies of the journal, accessed through the Emerald Group Publishing web site. Information reviewed included total number of articles per issue, author affiliations, article format and article content focus. The type, size and location of author institutions were confirmed using institutions’ official web sites as necessary. The results of this analysis are compared to Mahraj’s results to identify changing trends. Findings – Reference Services Review has published an average of 38 articles per year between 2012 and 2014. Articles have focused most commonly on information literacy and instruction and emerging technologies. Reference services, outreach and library management have also received regular coverage. All authors during this time period have been affiliated with academic institutions, primarily large academic institutions with 5,000 or more students. Originality value – This analysis continues the work of Katy Mahraj to consolidate data on the volume, focus and authorship of Reference Services Review. These data continue to provide an overview of trends in the field’s professional and scholarly literature, with implications for broader trends in academic librarianship.
      Citation: Reference Services Review
      PubDate: 2016-02-01T10:55:47Z
      DOI: 10.1108/RSR-06-2015-0031
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