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Publisher: Emerald   (Total: 308 journals)

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J. of Manufacturing Technology Management     Hybrid Journal   (Followers: 5, SJR: 0.691, h-index: 30)
J. of Mental Health Training, Education and Practice, The     Hybrid Journal   (Followers: 6, SJR: 0.124, h-index: 1)
J. of Modelling in Management     Hybrid Journal   (Followers: 1)
J. of Money Laundering Control     Hybrid Journal   (Followers: 3)
J. of Organizational Change Management     Hybrid Journal   (Followers: 17, SJR: 0.426, h-index: 32)
J. of Organizational Effectiveness : People and Performance     Hybrid Journal   (Followers: 1)
J. of Organizational Ethnography     Hybrid Journal   (Followers: 6)
J. of Place Management and Development     Hybrid Journal   (Followers: 2)
J. of Product & Brand Management     Hybrid Journal   (Followers: 6, SJR: 0.443, h-index: 18)
J. of Property Investment & Finance     Hybrid Journal   (Followers: 3, SJR: 0.245, h-index: 11)
J. of Public Mental Health     Hybrid Journal   (Followers: 18, SJR: 0.469, h-index: 2)
J. of Quality in Maintenance Engineering     Hybrid Journal   (Followers: 3, SJR: 0.443, h-index: 27)
J. of Research in Interactive Marketing     Hybrid Journal   (Followers: 5)
J. of Research in Marketing and Entrepreneurship     Hybrid Journal   (Followers: 11)
J. of Risk Finance, The     Hybrid Journal   (Followers: 9)
J. of Science and Technology Policy Management     Hybrid Journal   (Followers: 3)
J. of Service Management     Hybrid Journal   (Followers: 5, SJR: 0.971, h-index: 10)
J. of Services Marketing     Hybrid Journal   (Followers: 10, SJR: 0.613, h-index: 26)
J. of Small Business and Enterprise Development     Hybrid Journal   (Followers: 10, SJR: 0.331, h-index: 17)
J. of Social Marketing     Hybrid Journal   (Followers: 8)
J. of Strategy and Management     Hybrid Journal   (Followers: 3)
J. of Systems and Information Technology     Hybrid Journal   (Followers: 4, SJR: 0, h-index: 1)
J. of Technology Management in China     Hybrid Journal   (Followers: 1)
J. of Workplace Learning     Hybrid Journal   (Followers: 7, SJR: 0.419, h-index: 16)
Kybernetes     Hybrid Journal   (Followers: 1, SJR: 0.286, h-index: 20)
Leadership & Organization Development J.     Hybrid Journal   (Followers: 15, SJR: 0.392, h-index: 16)
Leadership in Health Services     Hybrid Journal   (Followers: 16, SJR: 0.313, h-index: 8)
Library Hi Tech     Hybrid Journal   (Followers: 985, SJR: 0.996, h-index: 15)
Library Hi Tech News     Hybrid Journal   (Followers: 657, SJR: 0.437, h-index: 7)
Library Management     Hybrid Journal   (Followers: 735, SJR: 0.646, h-index: 10)
Library Review     Hybrid Journal   (Followers: 674, SJR: 0.369, h-index: 10)
Management Decision     Hybrid Journal   (Followers: 5, SJR: 0.829, h-index: 26)
Management of Environmental Quality: An Intl. J.     Hybrid Journal   (Followers: 4, SJR: 0.189, h-index: 12)
Management Research : The J. of the Iberoamerican Academy of Management     Hybrid Journal   (Followers: 3)
Management Research News     Hybrid Journal   (Followers: 3)
Management Research Review     Hybrid Journal   (Followers: 4, SJR: 0.288, h-index: 10)
Managerial Auditing J.     Hybrid Journal   (Followers: 1, SJR: 0.223, h-index: 15)
Managerial Finance     Hybrid Journal   (Followers: 3)
Managing Service Quality     Hybrid Journal   (Followers: 6, SJR: 0.529, h-index: 23)
Marketing Intelligence & Planning     Hybrid Journal   (Followers: 11, SJR: 0.337, h-index: 20)
Measuring Business Excellence     Hybrid Journal   (Followers: 1, SJR: 0.254, h-index: 11)
Meditari Accountancy Research     Hybrid Journal   (Followers: 1)
Mental Health and Social Inclusion     Hybrid Journal   (Followers: 18, SJR: 0.19, h-index: 3)
Mental Health Review J.     Hybrid Journal   (Followers: 14, SJR: 0.126, h-index: 1)
Microelectronics Intl.     Hybrid Journal   (SJR: 0.286, h-index: 13)
Multicultural Education & Technology J.     Hybrid Journal   (Followers: 3, SJR: 0, h-index: 2)
Multidiscipline Modeling in Materials and Structures     Hybrid Journal   (Followers: 1, SJR: 0.208, h-index: 5)
Multinational Business Review     Hybrid Journal   (Followers: 1)
Nankai Business Review Intl.     Hybrid Journal   (Followers: 1)
New Library World     Hybrid Journal   (Followers: 578, SJR: 0.845, h-index: 11)
Nutrition & Food Science     Hybrid Journal   (Followers: 7, SJR: 0.198, h-index: 8)
OCLC Systems & Services     Hybrid Journal   (Followers: 183, SJR: 0.246, h-index: 10)
On the Horizon     Hybrid Journal   (SJR: 0.394, h-index: 10)
Online Information Review     Hybrid Journal   (Followers: 251, SJR: 0.589, h-index: 25)
Pacific Accounting Review     Hybrid Journal  
Performance Measurement and Metrics     Hybrid Journal   (Followers: 4, SJR: 0.492, h-index: 10)
Personnel Review     Hybrid Journal   (Followers: 8, SJR: 0.574, h-index: 31)
Pigment & Resin Technology     Hybrid Journal   (Followers: 1, SJR: 0.318, h-index: 20)
Policing: An Intl. J. of Police Strategies & Management     Hybrid Journal   (Followers: 8, SJR: 0.524, h-index: 19)
Program: Electronic Library and Information Systems     Hybrid Journal   (Followers: 313, SJR: 0.657, h-index: 13)
Property Management     Hybrid Journal   (Followers: 1, SJR: 0.25, h-index: 7)
Qualitative Market Research: An Intl. J.     Hybrid Journal   (Followers: 3, SJR: 0.455, h-index: 14)
Qualitative Research in Accounting & Management     Hybrid Journal   (Followers: 7, SJR: 0.126, h-index: 1)
Qualitative Research in Financial Markets     Hybrid Journal   (Followers: 4)
Qualitative Research in Organizations and Management: An Intl. J.     Hybrid Journal   (Followers: 6)
Quality Assurance in Education     Hybrid Journal   (Followers: 3, SJR: 0.374, h-index: 16)
Quality in Ageing and Older Adults     Hybrid Journal   (Followers: 20)
Rapid Prototyping J.     Hybrid Journal   (Followers: 2, SJR: 0.573, h-index: 36)
Records Management J.     Hybrid Journal   (Followers: 11, SJR: 0.281, h-index: 7)
Reference Reviews     Hybrid Journal   (Followers: 8)
Reference Services Review     Hybrid Journal   (Followers: 25, SJR: 1.546, h-index: 15)
Research on Economic Inequality     Hybrid Journal   (Followers: 4)
Research on Emotion in Organizations     Hybrid Journal   (Followers: 7)
Review of Accounting and Finance     Hybrid Journal   (Followers: 1, SJR: 0.119, h-index: 1)
Review of Marketing Research     Hybrid Journal   (Followers: 11)
Safer Communities     Hybrid Journal   (Followers: 1, SJR: 0.2, h-index: 2)
Sensor Review     Hybrid Journal   (Followers: 1, SJR: 0.314, h-index: 20)
Smart and Sustainable Built Environment     Hybrid Journal   (Followers: 6)
Social Care and Neurodisability     Hybrid Journal   (Followers: 4)
Social Enterprise J.     Hybrid Journal   (Followers: 7)
Social Responsibility J.     Hybrid Journal   (Followers: 1, SJR: 0.136, h-index: 2)
Society and Business Review     Hybrid Journal   (Followers: 2)
Soldering & Surface Mount Technology     Hybrid Journal   (Followers: 2, SJR: 0.454, h-index: 21)
South Asian J. of Global Business Research     Hybrid Journal  
Sport, Business and Management : An Intl. J.     Hybrid Journal   (Followers: 3)
Strategic Direction     Hybrid Journal   (SJR: 0.102, h-index: 3)
Strategic HR Review     Hybrid Journal   (Followers: 2)
Strategic Outsourcing : An Intl. J.     Hybrid Journal   (Followers: 2)
Strategy & Leadership     Hybrid Journal   (Followers: 14, SJR: 0.256, h-index: 12)
Structural Survey     Hybrid Journal   (SJR: 0.272, h-index: 8)
Studies in Economics and Finance     Hybrid Journal   (Followers: 3, SJR: 0.251, h-index: 3)
Supply Chain Management: An Intl. J.     Hybrid Journal   (Followers: 6, SJR: 1.265, h-index: 50)
Sustainability Accounting, Management and Policy J.     Hybrid Journal   (Followers: 7, SJR: 0.206, h-index: 2)
Team Performance Management     Hybrid Journal   (Followers: 7, SJR: 0.319, h-index: 9)
The Bottom Line: Managing Library Finances     Hybrid Journal   (Followers: 173, SJR: 0.343, h-index: 5)
The Electronic Library     Hybrid Journal   (Followers: 796, SJR: 0.874, h-index: 18)
The Learning Organization     Hybrid Journal   (Followers: 6, SJR: 0.494, h-index: 18)
The TQM J.     Hybrid Journal   (Followers: 2, SJR: 0.634, h-index: 31)
Therapeutic Communities : The Intl. J. of Therapeutic Communities     Hybrid Journal   (SJR: 0.111, h-index: 9)
Tizard Learning Disability Review     Hybrid Journal   (Followers: 20, SJR: 0.229, h-index: 3)

  First | 1 2 3 4 | Last

Journal Cover Reference Services Review
   Journal TOC RSS feeds Export to Zotero [27 followers]  Follow    
   Hybrid Journal Hybrid journal (It can contain Open Access articles)
     ISSN (Print) 0090-7324
     Published by Emerald Homepage  [308 journals]   [SJR: 1.546]   [H-I: 15]
  • Understanding the Information Literacy Experiences of EFL (English as a
           Foreign Language) Students
    • Authors: Nicole Johnston et al
      Abstract: Reference Services Review, Volume 42, Issue 4, September 2014. Purpose This paper outlines research that explores the information literacy experiences of EFL (English as a Foreign Language) students. The question explored in this research was: how do EFL students experience information literacy. Design/methodology/approach This study used phenomenography, a relational approach to explore the information literacy experiences of EFL students. Phenomenography studies the qualitatively different ways a phenomenon is experienced in the world around us. Findings This research revealed that EFL students experienced information literacy in four qualitatively different ways. The four categories revealed through the data were: process, quality, language and knowledge. This research found that language impacted on EFL students’ experiences of information literacy and revealed that EFL students applied various techniques and strategies when they read, understood, organised and translated information. Research limitations/implications This research was conducted in a specific cultural and educational context, therefore the results might not reflect the experiences of EFL students in other cultural or educational contexts. Practical implications The findings from this research offer an important contribution to information literacy practice by providing important insights about EFL students’ experiences and perceptions of information and learning that can be used to inform curriculum development in second language learning contexts. Originality/value There is currently a lack of research using a relational approach to investigate EFL students’ experiences of information literacy. There is also limited research that explores the impact language has on information literary and learning in English as a foreign or second language contexts.
      PubDate: Tue, 23 Sep 2014 23:22:28 GMT
  • The Role of Faculty Autonomy in a Course-Integrated Information Literacy
    • Authors: Anne Jumonville et al
      Abstract: Reference Services Review, Volume 42, Issue 4, September 2014. Purpose The purpose of this paper is to explore the significance of faculty autonomy in sustaining a successful information literacy program. Design/methodology/approach Faculty members were given the opportunity to create courses that integrated and assessed information literacy as part of a course grant program associated with an institutional assessment mandate. This case study analyzes course grant proposals, course assessment methods and results. It also presents results of a follow-up survey of faculty participants to see if they continued to integrate information literacy in other courses. Results are situated in the context of self-determination theory in order to better understand the role of autonomy in faculty motivation and participation in an assessment program. Findings Defining and integrating information literacy themselves allowed faculty to align information literacy with their own course goals. Supporting faculty in choosing their own assessment methods for these integrations also provided program administrators with new information about faculty members’ teaching and learning practices and values. Results of a follow-up study confirmed that faculty continued to integrate information literacy in their courses of their own accord, underscoring the importance of an autonomy-supportive program structure. Originality/value This paper provides evidence for information literacy advocates that faculty autonomy can be a strength, not an obstacle. It demonstrates ways to incorporate and allow for autonomy within program constraints and introduces librarians to self-determination theory, a way of thinking about motivation that can help librarians pursue more effective collaborations with faculty.
      PubDate: Tue, 23 Sep 2014 23:22:27 GMT
  • Access to Translated Fiction in Canadian Public Libraries
    • Authors: Keren Dali et al
      Abstract: Reference Services Review, Volume 42, Issue 4, September 2014. Purpose Answering the question about what public libraries can do to help acquaint their readers with international translated fiction, the article investigates the quality of access to translated fiction published between 2007 and 2011 in six large Canadian public libraries. Design/methodology/approach The article uses the method of bibliographic data analysis based on 2100 catalog records. Findings As the results demonstrate, enhanced bibliographic catalog records deliver a wealth of information about translated fiction titles and facilitate meaningful subject access to their contents. At the same time, promotional activities related to translated fiction have room for improvement. Practical implications Despite the fact that the study focuses on public libraries, its findings will be of interest not only to public but also academic librarians; any librarian tasked with the selection and acquisition of translated fiction; reference and RA librarians in any type of library; Library & Information Science (LIS) students; and anyone interested in access to translated fiction. Originality/value While many recent studies have turned their attention to enhanced catalog records and their role in access, discovery, and collection promotion, there are no studies dealing with translated fiction specifically. The article also contributes to seeing an in-depth understanding of bibliographic records and cataloging as part and parcel of reference librarians’ knowledge and skill set, which improves retrieval practices and access provision.
      PubDate: Tue, 23 Sep 2014 23:22:27 GMT
  • Library Instruction and Information Literacy 2013
    • Authors: Robert Detmering et al
      Abstract: Reference Services Review, Volume 42, Issue 4, September 2014. Purpose Provides a selected bibliography of recent resources on library instruction and information literacy. Design/methodology/approach Introduces and annotates English-language periodical articles, monographs, and other materials on library instruction and information literacy published in 2013. Findings Provides information about each source, discusses the characteristics of current scholarship, and describes sources that contain unique scholarly contributions and quality reproductions. Originality/value The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.
      PubDate: Tue, 23 Sep 2014 23:22:26 GMT
  • Envisioning our future
    • Authors: Eleanor Mitchell et al
      Abstract: Reference Services Review, Volume 42, Issue 3, August 2014.
      PubDate: Tue, 26 Aug 2014 14:24:49 GMT
  • List of reviewers
    • Abstract: Reference Services Review, Volume 42, Issue 3, August 2014.
      PubDate: Tue, 26 Aug 2014 14:24:48 GMT
  • Reference inquiries received through different channels: the challenges
           reference librarians face in university libraries in Nigeria
    • Authors: Ebikabowei Emmanuel Baro et al
      Abstract: Reference Services Review, Volume 42, Issue 3, August 2014. Purpose The study investigates the different channels reference librarians receive reference inquiries from patrons in university libraries in Nigeria. Design/methodology/approach A questionnaire was used to collect data on the various channels through which reference librarians received reference inquiries in Nigerian university libraries. The questionnaire was administered using an online method. Findings It emerged that the face-to-face traditional reference desk was rated as the highest channel through which librarians receive reference inquiries in Nigeria, followed by library Facebook page, and phone/SMS. IM and E-mail were identified as the least used channels by the patrons. The challenges mentioned include the absence of policy statements concerning virtual reference services; the lack of ICT skills on the part of librarians; slow Internet connectivity; power failures; management’s lack of support for emerging technologies; IM’s limitations; user’s expectations of instant answer; inarticulate requests; and lack of adequate current reference materials. Research limitations/implications The findings are from a small sample size; therefore, the findings may not be substantial enough to generalize. Further study is necessary to determine if these results are consistent throughout other university libraries in Nigeria. Originality/value The findings will inform university libraries in developing countries that are planning to adopt virtual reference services in order to deliver reference services to users anywhere, anytime.
      PubDate: Wed, 06 Aug 2014 21:22:23 GMT
  • Information literacy learning as epistemological process
    • Authors: Patrick K Morgan et al
      Abstract: Reference Services Review, Volume 42, Issue 3, August 2014. Purpose This article discusses the reasons for an approach to teaching information literacy as an epistemological process of discovery, in which emphasis is shifted away from short-term mastery of library skills and re-centered on higher-order intellectual concerns. Design/methodology/approach The study is based on evaluation of personal experience, readings within and outside the field of teaching librarianship, and research into the ways students interact with information. Findings An open approach to working with undergraduate students offers a fruitful way forward for teaching librarians and information literacy learners, both of whom stand constantly on the edge of an unpredictable information universe. Originality/value Learner-oriented approaches to teaching information literacy are quite common, but relatively few studies have considered in any depth the possibility for a truly open model for information literacy learning that approaches the world of information as unified but not monolithic. This study draws upon a variety of perspectives from outside librarianship to present a different vision for the future of information interaction and its facilitation by teaching librarians.
      PubDate: Wed, 06 Aug 2014 21:22:03 GMT
  • Student reflections on multimodal course content delivery
    • Authors: Shaun A. Jackson et al
      Abstract: Reference Services Review, Volume 42, Issue 3, August 2014. Purpose This paper illustrates a for-credit information literacy course redesign that employed a flexible multimodal framework to address individual student learning preferences, personal differences, and abilities, as well as teaching preferences. Design/methodology/approach Students taking the course were surveyed as to their preferences for content delivery. A qualitative analysis of student reflections was conducted to determine the efficacy of maintaining multiple course formats, and to solicit feedback for course improvements. Findings Results show that students were definitive in their preferences for how they access course materials, and that enough students used each format to justify maintaining both. Findings also showed students' appreciation for being given options. Research limitations/implications Content delivery modes are changing rapidly. Future studies should explore the efficacy of other modes of delivery. Practical implications As technology and students’ familiarity with course delivery modes change, how we deliver content to students will also change. The key to reaching students in an effective manner is flexibility. Originality/value Exploring why and how students choose to learn provides valuable feedback into how we should, or shouldn’t deliver course content. Learning what works, and providing multiple options, will increase the likelihood of success for a diverse student body.
      PubDate: Wed, 06 Aug 2014 21:21:27 GMT
  • Library instruction for first year students
    • Authors: Amrita Dhawan et al
      Abstract: Reference Services Review, Volume 42, Issue 3, August 2014. Purpose When a new core curriculum for first year students was adopted at the City College of New York in the fall of 2008, the City College Library took this opportunity to establish a new approach to teach library research to freshmen. Two library workshops were embedded into a 6-credit combined content and writing course. This study discusses the background, design, and implementation of the new library instruction. Design/methodology/approach This paper documents the process by which the City College Library successfully transitioned to the new system and also reflects on the theory and practice of teaching information literacy in an academic setting. Findings Library workshops embedded within the new core curriculum have clear advantages over previous library instruction. By designing and implementing library workshops to blend with the new course, the Library has become a partner in an innovative first-year program. Practical implications This study will provide useful information on the teaching and assessment of embedded library instruction and stimulate further thought on the role of information instruction in furthering the mission of undergraduate education. Originality/value This paper presents opportunities to expand library instruction to the First-year seminar, the most commonly implemented curricular intervention designed for freshman students. By taking part in this important project, the Library becomes an integral participant in the initiative for retention and success for undergraduate education.
      PubDate: Thu, 31 Jul 2014 19:54:19 GMT
  • RDA: cataloging standards affect reference service
    • Authors: Teressa M. Keenan et al
      Abstract: Reference Services Review, Volume 42, Issue 3, August 2014. Purpose The aim of this paper is to highlight the relationship between cataloging data and reference service and the importance of including reference librarians in general RDA training. Design/methodology/approach A literature review and the author’s experiences related to implementing RDA are presented with minimal cataloguing jargon to help librarians better understand the effects of cataloguing standards on reference service. Findings There is a noticeable lack of research and training related to RDA for audiences beyond technical services. More research is needed to determine how users are interacting with the catalog, how bibliographic data is supporting their discovery and access, what, if any, obstacles reference librarians encounter as a result of RDA, and how future iterations of RDA may open bibliographic data to communities beyond the library. Originality/value This paper is one the few that discuss how RDA may affect reference service. It will be useful for providing librarians with a general understanding of the relationship between cataloging and reference and may serve as a starting point for further research.
      PubDate: Thu, 31 Jul 2014 19:54:18 GMT
  • Librarians and instructors developing student learning outcomes: using
           frameworks to lead the process
    • Authors: Kacy Lundstrom et al
      Abstract: Reference Services Review, Volume 42, Issue 3, August 2014. Purpose To design a workshop that effectively facilitates the collaborative revision of student learning outcomes based on current research relating to competencies in information literacy (IL). Design/methodology/approach This case study describes collaborations between librarians and writing instructors throughout an eight-week workshop. The workshop focused on using the results of assessments to revise learning outcomes and restructure instruction practices to help students in the areas they struggle with the most. Three significant frameworks, including threshold concepts, backward design, and decoding the disciplines, were used to facilitate effective discussion and revise learning outcomes. Findings The structure of the workshop based on three key frameworks stimulated innovation, fostered collegiality, prompted future collaborative opportunities, and garnered buy-in for the importance and implementation of IL initiatives. This collaboration served as a pilot workshop for future plans to write and revise IL outcomes with other departments across campus. Practical implications This study can serve as a model for future collaborations with any department faculty, especially when information literacy learning outcomes need to be articulated or revised. The frameworks described are particularly helpful for guiding this process. Originality/value While much is written on librarian collaborations, this case study emphasizes the importance of creating even closer collaborative opportunities that place both non-library faculty and teaching librarians on equal footing, allowing everyone in the workshop to take part in the design and implementation of integrating IL into a program. It also gives concrete ways to use threshold concepts to discuss information literacy issues with faculty, which is a major focus of the newly drafted Framework for Information Literacy for Higher Education.
      PubDate: Thu, 31 Jul 2014 19:54:03 GMT
  • Critical thinking, information literacy, and quality enhancement plans
    • Authors: Jacalyn E. Bryan et al
      Abstract: Reference Services Review, Volume 42, Issue 3, August 2014. Purpose This research investigated the relationship between information literacy and critical thinking. Specifically, the connection between the elements of critical thinking as expressed in one university’s Quality Enhancement Plan (QEP) and the ACRL Information Literacy Competency Standards (ACRL IL Standards). Concrete examples of how librarians support information literacy and critical thinking were examined. Design/methodology/approach Following a literature review, the ACRL IL Standards were mapped to the elements of a university’s QEP (Critical Thinking + Core Values = Decision Making). A wiki was then created to illicit specific examples from librarians regarding how they incorporate the elements of critical thinking in their reference/ instruction work. Findings Considerable correspondence was found between the ACRL IL Standards and the elements of critical thinking in the QEP, but this varied with the specific standard and the specific QEP component. Wiki results revealed that librarians used many concrete activities that supported QEP critical thinking elements. Research limitations/implications In this study, mapping the ACRL IL Standards to QEP components was subjective, performed by only one individual. Future research, perhaps involving the forthcoming ACRL IL standards, might be better carried out by a larger group, thereby enhancing objectivity. Originality/value The literature review showed a lack of specificity in how critical thinking is defined and integrated into library reference/instruction work. The present study compared eight specific elements of critical thinking to the ACRL IL Standards and found 108 concrete examples of their application.
      PubDate: Thu, 31 Jul 2014 19:54:02 GMT
  • The use of bibliographic management software by Indian library and
           information science professionals
    • Authors: Shri Ram et al
      Abstract: Reference Services Review, Volume 42, Issue 3, August 2014. Purpose In a research environment, referencing and bibliography play an important role in the dissemination of research findings thorough scholarly writings. Citing references while writing scholarly articles has become more eloquent mainly due to the availability of a range of bibliography management utilities. Currently there are various types of Bibliography Management Software (BMS) available for the management of the citation, referencing and compiling bibliographies. Librarians have a crucial role to play in helping the faculty, students and research scholars in the process of writing their scholarly articles and theses, especially in the area of referencing. This study is an attempt to have a closer look at the awareness of referencing utilities amongst the library professionals in India. Design/methodology/approach The study was conducted through an online survey with an aim to assess the perception, awareness and use of BMS by the Library and Information Science (LIS) professionals in India. Findings In the academic environment, published results of research findings are crucial for the advancement of knowledge. The published research findings are often supported and disputed using the citation of previous studies. There are a number of supporting technologies that are intended to help in procuring needed citations and streamlining them for better research output. The role of the librarian in this endeavor is undisputed. This study shows that there is a need for strengthening the awareness of BMS at the institutional level and also hands-on experience is needed for library professionals to help in the process of research writing and advocate for adopting correct referencing style (citation style) while writing scholarly articles. Practical implications The increased use of Information and Communication Technology (ICT) in the process of scholarly writing, especially in the search and retrieval of relevant articles and the availability of electronic journals and books, have resulted in an increased number of research articles being written by research scholars. The downside to this overflow of scholarly and creative writing is the incorrect way of using referencing style in the dissemination of research and the possibilities of malpractice and plagiarism. This study will help in creating awareness of the utility of citation and BMS in content writing, especially amongst library and information professionals, as they play an important role in facilitating research. Originality/value Use of BMS helps in the development of content in an organized, methodical and scientific way. The role of library and information professionals working with different researchers and scholars in advocating and practicing the use of BMS will go a long way in creating more streamlined content.
      PubDate: Thu, 31 Jul 2014 19:53:48 GMT
  • Old wine in a new bottle: customer orientation in librarianship
    • Authors: Miriam Matteson et al
      Abstract: Reference Services Review, Volume 42, Issue 3, August 2014. Purpose The purpose of the paper is to explore the research on the personality trait of Customer Orientation and consider how it may be applicable to customer service work in libraries. Design/methodology/approach The paper reviews business research literature on Customer Orientation and relates it to library science literature on customer service. Findings Customer Orientation is a measurable personality trait that is shown to predict customer service behaviors in service employees. Research also shows that Customer Orientation is associated with customers’ perceptions of service quality. Practical implications Libraries should prioritize Customer Orientation in their hiring, training, and recognition processes. Originality/value Customer Orientation is a well-researched personality trait in the business literature. The original contribution of this paper is to report the research on Customer Orientation, relate it to similar concepts in librarianship, and suggest ways libraries can integrate an awareness of Customer Orientation in their human resources processes.
      PubDate: Thu, 31 Jul 2014 19:53:14 GMT
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