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Jurnal Bisnis dan Manajemen
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  This is an Open Access Journal Open Access journal
ISSN (Print) 1412-3681 - ISSN (Online) 2442-4617
Published by Universitas Padjadjaran Homepage  [25 journals]
  • Rural Bank Technical Efficiency in West Java Indonesia: Evaluation by
           Ownership and District

    • Authors: Mokhamad Anwar, Layyinaturrobaniyah Layyinaturrobaniyah, Ratna Komara, Sulaeman Rahman Nidar
      Pages: 61 - 71
      Abstract: This study examines the efficiency of rural banks in West Java Indonesia in terms of technical efficiency. The analysis covers the 212 banks spread over some districts in west java province during the period 2012-2016. Those banks are under the supervision of the Financial Services Authority Regional Office of Bandung. The study employs Data Envelopment Analysis to obtain the technical efficiency of the banks over the study period. The study results suggest that there are some rural banks from certain districts enjoying most efficient; average efficiency of those banks over the study period is inclined to increase with the peak performance occurred in 2015. The other findings suggested that capital adequacy and bank size are of essential factors determining rural bank efficiency in West Java.
      PubDate: 2018-09-29
      DOI: 10.24198/jbm.v19i2.188
      Issue No: Vol. 19, No. 2 (2018)
  • Barriers and Possibilities of Implementation of Customer Relationship
           Management on Small and Medium Enterprises by Womenpreneurs

    • Authors: Heny Hendrayati, Rahmy Karimah Syahidah
      Pages: 72 - 87
      Abstract: In Indonesia, Customer Relationship Management (CRM) is commonly used by large companies. Small Medium Enterprises (SMEs) are managed traditionally despite the growing amount of transactions. The growth of SMEs in Indonesia is not supported by CRM expertise. This study aims to analyze the implementation of CRM at the level of SMEs in the field of fashion managed by womenpreneurs in West Java. This research uses a descriptive method. The unit of analysis in this study was womenpreneurs engaged in fashion industry in West Java; 200 womenpreneurs were recruited using proportional random sampling. The results reveals that technology-based CRM is the most difficult to develop in construct. CRM by womenpreneurs does not use information technology, but it emphasizes on people and the process. Developing technology-based CRM is the best way to facilitate womenpreneurs in expanding their business. 
      PubDate: 2018-09-29
      DOI: 10.24198/jbm.v19i2.196
      Issue No: Vol. 19, No. 2 (2018)
  • Determinants of Organizational Citizenship Behavior: The Case of an
           Indonesian Insurance Company

    • Authors: Mahir Pradana, Mahendra Fakhri, Alini Gilang, Puti Khairin
      Pages: 88 - 100
      Abstract: A company's human resource aspect can gain benefit from extra-role behaviors known as organizational citizenship behavior (OCB). This research discusses about organizational citizenship behavior (OCB) of the employees at an insurance company based in Jakarta, Indonesia. The purpose of this research to analyze the dominant factors that influence OCB in the company. Factors affecting the OCB are altruism, conscientiousness, sportsmanship, courtesy and civic virtue. The type of research used is descriptive with quantitative method. The respondents were 66 employees of Satria Muda Sucore Agency. The sampling technique using probability sampling with simple random sampling type and using factor analysis method. The results of research showed that OCB is in the decent and more to ‘high’ category. This research formed five factors that are tolerance factor, help behavior factor, compliance factor, participation factor and loyalty factor. Tolerance factor is the most dominant factor of OCB.
      PubDate: 2018-09-29
      DOI: 10.24198/jbm.v19i2.170
      Issue No: Vol. 19, No. 2 (2018)
  • The Marketing of Higher Education: Managing Student Loyalty Based on
           Tuition Fee Policy and Service Quality

    • Authors: Yunia Wardi, Abror Abror, Okki Trinanda
      Pages: 101 - 108
      Abstract: This research investigates the influence of Single Tuition Fee System (STS) and Service Quality on Universitas Negeri Padang’s students’ intention to transfer to other universities. It also examines the correlation between Service Quality and STS in influencing the students’ intention to switch. The population of this study was 8,314 non-Bidikmisi Scholarship students from the class of 2013 and 2014. The sample size was determined by using Slovin formula, and it employed 400 students as the samples by using accidental sampling method. The data have been collected by using survey method with the questionnaires as the data collection method. This study analyzes the data by using path and correlation analysis. Before the main analysis, this study has conducted some preliminary analysis such as normality and multicollinearity test. The result of the research shows that: (1) the STS has a significant positive effect on students’ intention to transfer to other universities, (2) Service quality has a significant negative effect on students’ intention to transfer to other universities, and (3) There is a significant correlation between STS and service quality in influencing students’ intention to transfer to other universities. Some limitations and future study have been addressed.
      PubDate: 2018-09-29
      DOI: 10.24198/jbm.v19i2.195
      Issue No: Vol. 19, No. 2 (2018)
  • Job Burnout: A Mediation between Emotional Intelligence and Turnover

    • Authors: Kartono Kartono, Hilmiana Hilmiana
      Pages: 109 - 121
      Abstract: The emotional intelligence of employees can make employees have the desire to the turnover intention which can also be influenced by the level of job burnout employees. This research aims to investigate the effect of emotional intelligence on the turnover intention with job burnout as the mediating variable. This study uses a quantitative analysis method which aims to analyze the relationship between the observed variables and to confirm the theory using PLS-SEM analysis (Partial Least Square - Structural Equation Modeling). Respondent consists of 233 employees of PD. Bank BPR West Java who were selected using random sampling technique. The results showed that emotional intelligence, consisting of social competence and personal competence, positively affect turnover intention, characterized by the behaviors of thinking to quit, job search, and intending to quit. Emotional intelligence, consisting of social competence and personal competence, positively influences job burnout which can be seen from the aspect of exhaustion, depersonalization, and declining achievement. Employees experiencing a high level of emotional exhaustion will be likely to quit and look for new career opportunities. In other words, the higher the level of job burnout is, the higher the tendency of the employee to quit becomes.
      PubDate: 2018-09-29
      DOI: 10.24198/jbm.v19i2.189
      Issue No: Vol. 19, No. 2 (2018)
  • Model for Improving the Employee Productivity through Islamic Leadership
           and Internalization of Islamic Work Ethic in Sharia Tourism (Study on
           Sharia Hotels in Bandung)

    • Authors: Imas Soemaryani
      Pages: 122 - 139
      Abstract: This research aims to describe the Islamic leadership and internalization of Islamic work ethic implemented in the sharia hotels. Besides, this research tries to explore the effect of Islamic leadership and Islamic work ethic on the employee productivity in the sharia hotels in Bandung. The unit of analysis and observation in this research are employees of sharia hotels in Bandung. The sample was taken using a simple random sampling method, and the data were processed using the Partial Least Square (PLS), expected to describe the effect between the variables and the degree of the manifest variable in constructing the latent variable within the limited observation unit. The results showed that the Islamic leadership and internalization of Islamic work ethic in the sharia hotels in Bandung are strong. The Islamic leadership and Islamic values positively affect the productivity of the employees.
      PubDate: 2018-09-29
      DOI: 10.24198/jbm.v19i2.207
      Issue No: Vol. 19, No. 2 (2018)
School of Mathematical and Computer Sciences
Heriot-Watt University
Edinburgh, EH14 4AS, UK
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