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GENDER, SUBJECTIVITY AND ORAL HISTORY, University of Warwick, 24 November 2011

Davis, A Hajek, A, King, L. — 2012-03-29T23:28:08-07:00

GENDER, SUBJECTIVITY AND ORAL HISTORY, University of Warwick, 24 November 2011
Davis, A Hajek, A, King, L.
History Workshop Journal, Vol. 73, No. 1 (2012) pp. 361 - 364
Authors: Davis, A Hajek, A, King, L. Article URL: http://hwj.oxfordjournals.org/cgi/content/short/73/1/361?rss=1 Citation: Vol 73 No. 1 (2012) pp 361 364 Publication Date: 2012-03-29T23:28:08-07:00

Customer Centered Value Creation

Mon, 16 May 2011 15:28:22 GMT

Customer Centered Value Creation

Issues of Business and Law, Vol. , No. (2011) pp. -

This study explores approaches to management of value creation in complex systems and provides a basic method of determining to what extent a system is complex. In doing so it reviews approaches to value creation, the change from goods to services and implications for a business model and associated operational models. The study also examines the elements of value at the point of engagement. The concluding discussion highlights the importance of customer-centered rather than output-centered approaches to operational design and the implications which they have for both product and service offerings.

Content Type Journal Article
Category Research Article
Pages 11-19
DOI 10.2478/v10088-011-0002-8
Authors
- Jannis Angelis, Warwick Business School, University of Warwick, Coventry, CV4 7AL, UK
- Mairi Macintyre, IMC, Warwick Manufacturing Group, University of Warwick, Coventry, CV4 7AL, UK
- Jag Dhaliwal, Warwick Medical School, University of Warwick, Coventry, CV4 7AL, UK
- Glenn Parry, Bristol Business School, University of West of England, Coldharbour Lane, Bristol BS16 1QY, UK
- Jelena Siraliova, Cambridge Technology & Policy, 219 Iffley Rd, Oxford, OX4 1SQ, UK

Journal Issues of Business and Law
Online ISSN 2029-1094

Journal Volume Volume 3

Journal Issue Volume 3, Volume 3 / May 2011

Sales Manager Behavior-Based Control and Salesperson Performance: The effects of Manager Control Competencies and Organizational Citizenship Behavior

Wed, 25 Jan 2012 15:42:41 GMT

Sales Manager Behavior-Based Control and Salesperson Performance: The effects of Manager Control Competencies and Organizational Citizenship Behavior

Journal of Marketing Theory and Practice, Vol. , No. (2012) pp. -

Sales management control strategy attracts considerable research attention because of its importance to achieving superior salesperson performance. However, the research stream on this topic evaluates the type of control exercised by sales managers (e.g., behavior versus outcome based) and the level of control. First, this paper introduces the construct of sales manager control competencies and examines not simply how much control managers exercise, but how well they implement control. Second, the paper examines the role of sales manager organizational citizenship behavior in the implementation of control. Sales manager control competencies is examined as a moderator of the relationship between control and salesperson performance, and sales manager organizational citizenship behavior as a mediator of the control-performance relationship. The study findings provide provocative new insights into the implementation of sales management control. Relevant new research directions and managerial implications are identified.

Content Type Journal Article
Pages 7-22
DOI 10.2753/MTP1069-6679200101
Authors
- Nigel F. Piercy, Warwick Business School, University of Warwick, Coventry, UK
- David W. Cravens, MJ Neeley School of Business, Texas Christian University, Ft. Worth, TX
- Nikala Lane, Warwick Business School, University of Warwick, Coventry, UK

Journal The Journal of Marketing Theory and Practice
Print ISSN 1069-6679

Journal Volume Volume 20

Journal Issue Volume 20, Number 1 / Winter 2012

Otherism in Discourses, Integration in Policies'

Tue, 20 Mar 2012 19:13:40 GMT

Otherism in Discourses, Integration in Policies'

Nordic Journal of Migration Research, Vol. , No. (2012) pp. -

In this study of educational policies aimed at migrants in France and Denmark, we examine how both countries display the same mixture of integration policies and of discourses of hostility portraying migrants as scapegoats. Educational policies are seen as a fundamental tool to speed up the integration of migrants, yet these are seen as a potential threat to national equilibrium and cohesion. This contradiction results from specific forms of policy construction and patterns of discursive spaces. This led us to argue, using the Foucauldian concept of governmentality, against a unified conception of the power yielded by the state on migrants.

Content Type Journal Article
Category Special issue article
Pages 66-77
DOI 10.2478/v10202-011-0028-7
Authors
- Brigitte Beauzamy, CSGR, PAIS, University of Warwick, United Kingdom
- Elise Féron, CARC, University of Kent, United Kingdom

Journal Nordic Journal of Migration Research
Online ISSN 1799-649X

Journal Volume Volume 2

Journal Issue Volume 2, Number 1 / March 2012

Flexicurity Meets State Traditions

Mon, 16 Apr 2012 12:00:00 +000

Flexicurity Meets State Traditions

International Journal of Comparative Labour Law and Industrial Relations, Vol. , No. (2012) pp. -
This article presents a theoretical and empirical discussion of the effects of the Europeanization of employment policies, arguing that the interaction with state traditions in industrial relations is a complex one, which may mediate or even distort European Union (EU) policies. State traditions do not imply strong path dependence nor coherence and immutability of national 'models', as theorized by dominant institutionalist approaches, but, as described by Crouch in 1993, influence the interactions between actors, who then mediate internationalization pressures. The European Employment Strategy (EES) confirms this. A quantitative analysis of employment policy indicators does not reveal significant distinctive convergence effects, and a qualitative analysis of the EU countries that have implemented the most far-reaching labour market changes ( Germany, Italy, and the new Member States) confirms the precedence of national over European politics, which tend to be characterized by the use of rhetorical tools for national actors. Content Type Journal Article Part of Volume 27, Issue 3 Authors Guglielmo Meardi, Warwick Business School, University of Warwick, UK. Journal International Journal of Comparative Labour Law and Industrial Relations Online ISSN 0952-617X Print ISSN 0952-617X

Towards a Functioning Framework for Individual Labour Law Rights: Challenges for China in a Changing World of Work

Mon, 16 Apr 2012 12:00:00 +000

Towards a Functioning Framework for Individual Labour Law Rights: Challenges for China in a Changing World of Work

International Journal of Comparative Labour Law and Industrial Relations, Vol. , No. (2012) pp. -
This presentation considers progress towards establishment of a modern legislative framework for individual employment relations in China. A background of current labour market statistics and trends is provided, together with comment on perceived impacts for China of the global financial crisis since 2008. Recent enactments dealing with employment promotion, labour contracts, and labour dispute resolution are then considered. These are seen as a new phase in regulatory activity for the world of work since the foundation of the People's Republic in 1949. Particular challenges are identified in relation to effective delivery of employment rights, the administrative monitoring of enterprise compliance with labour regulations, and judicial efficiency in dealing with a rising volume of labour disputes throughout China. The influence of international standard-setting bodies upon the new enactments is noted, as are lessons drawn by the Chinese authorities from examination of experiences in other national systems. It is suggested that, without dramatic departure from the framework established by the 'umbrella' Labour Law of 1994, recent Chinese legislation reflects some sophisticated and innovative draughtsmanship, as well as sensitivity to the delicate balance between the economic interests of enterprises and the (generally protective) 'social dimension' of the world of work. Concern is expressed, however, as to whether China's available enforcement and sanctioning mechanisms will suffice to ensure that the new regulatory arrangements become effective in practice. Notably, there is a pressing need for capacity building in order to provide the administrative and judicial institutions necessary to ensure effective labour market regulation within a framework of rule of law. The need for a stable, well-regulated, yet flexible, labour market is seen as crucial to the continued success of the Chinese economy at a time of dramatic global flux. Cautious optimism is expressed as to the prospects of achieving those goals. Content Type Journal Article Part of Volume 27, Issue 4 Authors Alan C. Neal, Professor of Law and Director of the Employment Law Research Unit in the University of Warwick, United Kingdom. Journal International Journal of Comparative Labour Law and Industrial Relations Online ISSN 0952-617X Print ISSN 0952-617X

Ethnographic Analysis of Expressed Emotions in Pakistani Families of Patients with Schizophrenia

Wed, 29 Feb 2012 18:34:57 GMT

Ethnographic Analysis of Expressed Emotions in Pakistani Families of Patients with Schizophrenia

International Journal of Mental Health, Vol. , No. (2012) pp. -

Family expressed emotions (EE) have been found to be closely linked with the course of the disorder in patients with schizophrenia. Despite substantial cross-cultural differences in rates and impact of EE, a qualitative understanding of the construct is missing in relevant literature. This work was undertaken in Pakistan to understand the indigenous expression of emotional overinvolvement, criticism, and hostility as the primary components of the construct. We transcribed and conducted content analysis on the audio-recorded Camberwell Family Interviews of sixty-four caregivers to search the statements indicating these three elements. The frequency of statements showing overinvolved behavior surpasses all other accounts indicating criticism or hostility. Although many emotionally overinvolved behaviors are culturally relevant, some behaviors of the relatives, particularly of mothers, are above and beyond the cultural expectations. Outcome studies are warranted to determine whether extreme sacrificing and devoted behavior is pathological or a part of the culture. Criticism is mostly directed to socially objectionable behavior followed by personality traits of the patients. The higher frequency of hostility may be explained by specific socio-cultural factors. This ethnographic analysis shows that expressed emotions is not a culture specific construct. However, cultural distinctive patterns of emotional overinvolvement and critical attitude may exist across cultures.

Content Type Journal Article
Pages 86-103
DOI 10.2753/IMH0020-7411400406
Authors
- Kausar Suhail, GC University Lahore, Pakistan
- Aisha Ikram, GC University Lahore, Pakistan
- Sadaf Zahra Jafri, GC University Lahore, Pakistan
- Sarosh Sadiq, GC University Lahore, Pakistan
- Swaran P. Singh, Health Science Research Institute, University of Warwick, Coventry, United Kingdom

Journal International Journal of Mental Health
Print ISSN 0020-7411

Journal Volume Volume 40

Journal Issue Volume 40, Number 4 / Winter 2011-12